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10/30/2015
By: H T.
Thompson's Garage Door and Openers
I'm giving 2 stars because the work was good. Our garage door is functional and we are happy with it.It irks me to give 2 stars though, because I am the most angry about this as I have been about almost anything, ever. I am positively SEETHING. They did the job while my husband and I were at work (we couldn't be home, otherwise we would have been)-- they installed a garage door opener (in addition to fixing our door) after we asked them NOT to install the garage door opener. The moment we got home, we saw it (shocked), and called immediately to bring it to their attention that they provided services we didn't want.We were told that we were making it up. None of our estimate was in writing, (apart from a text conversation I had with my husband discussing their estimate and what part of it we wanted, and what we agreed on). The contractor said "he would have remembered it" if we would have asked for what we claimed to. We were told that we would have to pay labor and restocking fee (in addition to the labor for the service WE DIDN'T WANT) to have them undo it.I take serious offense at being told I am lying then being forced into accepting services I didn't want. It feels deceptive, manipulative, and dishonest.They do nice work. But if you choose to have them do your door, get an estimate in writing and inform them in writing what you want. If you call, record the call. And for pity sake, be home when they are doing the job.I am infuriated at this experience. It has entered into the annals of what my husband and I simply refuse to talk about because it makes us so mad.
Tips & Advices
Monthly, carefully observe the door as you open and close it. If you hear or see anything unusual, take a closer look. The regular motion could loosen up some of the hardware, so take a few minutes to tighten everything up. Also, be sure that tracks, tires, and other moving parts are lubricated. If your door is painted, make sure it isn't chipped or peeling. Deteriorating paint on a wooden door could let moisture in, which leads to warped doors, while a steel door could rust.
On average, a new garage door installation will cost around $1,000. Most homeowners end up paying somewhere between $740 and $1,400, including the installation and the door itself.
It depends. For someone who tackles home improvement projects, installing a garage door might be a viable do-it-yourself project. An experienced wood or metal worker can install with the right materials, tools, and knowledge. Someone less experienced should contact a professional. Depending on the size, a door could weigh as much as 200 pounds, though some smaller or uninsulated ones could be less than 100 pounds.
If you begin to notice this around a change in seasons, check the lubricant on the tracks. Weather patterns will affect lubricant's effectiveness. Dirt or debris on the tracks could also be the cause; make sure they're clear and clean. If the tracks look fine, make sure the doors are hung evenly.
It could mean your tracks are either dented, falling, or otherwise misaligned. Misaligned or damaged tracks can cause the door to cease working or fall off its tracks. If your door is stuck, slanted, or looks unstable, call a professional who will have the right tools to fix the problem.

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