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08/15/2012
By: nevergoback
Edw Jezbera DVM
I became a customer of Dr J on the recommendtion of a friend. Both my dogs saw him for basic well care, ear clipping, spaying, neutering,etc. When I took one of my dogs in for a serious but treatable medical condition ,Dr J was not in. Someone else was filling in that day. Blood tests were ordered to confirm the visually obvious problem. She was losing hair, rapidly gaining weight and had no energy whatsoever. That vet was only in for one day and would not be there when the results came in. I called for results as instructed and was told by someone with no idea how to interpret test results that my dog's test was "normal." She told me "there's nothing wrong with her." Assuming that came from the dr I accepted that.Because she was getting worse, I returned three weeks later and paid for an office visit to see the doctor face to face. Dr J told me he never saw that test result, that her thyroid was definitely out of control. His quote, "Just because something is in the so called normal range" does not mean it is ok. Whoever told you that was wrong." I told him it was one of his staff. He said he didn't know why they would have done that.Clearly the person giving me the information had not spoken to the doctor. She simply looked at the results and had made her own unqualified assessment. My dog was started on medication. Per Dr J she would need monitoring and periodic adjustment in meds to keep her in control. I was compliant and as predicted twice her dose has needed changing. Because of the same signs and symptoms returning I recently had my husband take the dog to the office for more blood tests. The latest test result was far below therapeutic again, and once again I was told "Oh, everything is fine, stay on the same dose." When I asked if Dr J had said that I was told, "Oh yes, that's what he said."Two weeks later she was still getting worse. I took her to the office to pay for a visit so I could personally see the doctor and get my poor dog's health in control again. I wanted to hear it from the doctor's mouth that there was nothing wrong with her tests.After waiting for 45 min in the waiting room, and 45 min in a hot little exam room someone came in and asked, "Did anyone tell you the doctor isn't here? There's a different doctor filling in." No, nobody said a word. After another 15 min I was hot, my dog overheated and I was upset at not being told I wasn't seeing Dr J. I left with the determination that I would not return. For this to happen again, and my dog suffering the consequences, is not acceptable. There are untrained girls who think that because they work in a vet office they are qualified to give medical advice and more importantly, interpret test results. That's comparable to your family doctor's receptionist reading your test results when they have no concept of how to read them, then giving you advice. As I left, one of front office girls assured me that they do NOT give out results unless the dr sees them. This is plainly not so. Clearly he did not see this last test. He had not signed it off, there was no evidence that he told ANYONE that this was normal or that they had permission to give me that informaton. Dr Jezbera had made it profoundly clear after the first event that he would NEVER have called that result 'okay.' But here we go again. I have paid hundreds and hundreds of $$ to this clinic, in full, every time we went there. I will NOT pay for the recommendation of untrained and unknowledgable personnel who don't know what they're talking about, and who obviously are keeping the doctor in the dark about what they are doing. This over inflated sense of self importance has caused my dog to pay the consequences. Working in a vet's office does not qualify you as a vet anymore than working in a law office makes you a lawyer.
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05/20/2015
By: Erin W.
Small Animal Hospital
I adopted a dog about 3.5 weeks ago from a shelter in another city, and was excited that Small Animal Hospital agreed to honor their voucher for a complimentary first wellness check to establish care, since I had a friend recommend them. I'm SO glad I did, because a pest control company that our property manager contracts with recently left out a big bag of rodenticide/poison, and our 10-month-old pup got into it. I was REALLY impressed with how thoroughly and kindly the staff has handled the whole situation - they took all necessary steps to ensure his well-being, and seem genuinely concerned for his well-being. At follow-up visits, I have had multiple staff members inquire how he is doing, whether he's shown any symptoms, etc. It has been so wonderful to know he is in such good hands! Dr. Fine even took time to speak to me on the phone several times regarding different questions, and I am grateful that she was willing to do so. They have also been wonderful to help me sort out what is absolutely essential and what is optional in view of finances. I have not felt pressured or guilted into decisions, but have felt well-equipped and informed to make good ones. Knowing your dog is in good hands for routine care is one thing, but knowing they are in good hands in crisis situations is priceless! I would highly recommend this office again and again without hesitation!
01/28/2017
By: Elizabeth M.
Victoria Animal Hospital
I would highly recommend Victoria Animal Hospital. I have been taking my fur babies here for over 30 years. Recently I took my dog in for his rabies vaccine and unfortunately, my dog happened to have a severe allergic reaction to the vaccine. I had never experienced this before in an animal. The staff at Victoria were wonderful. They admitted my dog for observation at the first sign of reaction (he vomited after we left the office) and they immediately administered steroids and antihistamine injections to prevent shock. They called me to update me on his condition and for treatment consents and answered all my questions and they released him with additional meds for allergic reaction, which was great because after returning home with my dog, he broke out in hives several hours later. I called the office and the vet tech gave me emergency instructions to administer a higher dose of the meds to treat my baby. The office even called the following morning (a Saturday) to check up on him. They treated my family with compassion and concern and I can say that all of the staff at Victoria treated us and our baby like family. Today I am thankful my baby pulled through and is a happy and healthy dog! I am so grateful for the support I received from Victoria Animal Hospital. All their vets are kind and gentle and the office staff and vet techs are awesome!
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08/10/2015
By: Heather M.
Riverside Cat Hospital
Dr Lewis and her team are great. They truly care about my cats well being. Both of my cats over the six years I have lived in the area have needed life saving treatment that Dr. Lewis provided. They took such good care of both of my fur kids. I am so thankful to have a cat only hospital to bring my cats to. You can tell they have educated themselves on how to make the visit to the vet easier for your cat. My first cat was diagnosed with allergies to food after scratching all his fur off of areas of his body, and later required a blood transfusion, which we were referred to MSU to have done, because he developed hemolytic anemia. My other cat was diagnosed with urolithiasis and a complete urethral blockage. They were able to care for him and make him comfortable while trying different treatments. Thank you Riverside cat Hospital for all you have done for my family. You are great.
01/24/2014
By: Satchi M.
Riverside Cat Hospital
My daughter found a very sick kitten on her way home from school last year. She was in love with the tiny thing. There was no way my husband or I could convince her to give it up. Well, it was in a sad state--fleas, dirty, scratched up, and its eyes weren't even open yet. My husband took the kitty to Riverside and the vets were amazing. They got the kitten cleaned up, examined, and on a special diet. I'm amazed she survived...and even more amazed that we are now living with this huge, fluffy cat. She thanks us everyday for giving her a chance with lots of purrs and rubs.
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07/08/2016
By: Victoria M.
Animal Hospital of Riverside
Our Frist time turened out to the Best Exprence for Us and Our two Sick Kittys. Thy are The Sweetest in town thy Willing to work you. We had bin calling Around to differnt places and getting run aroundThere Dr Kim is the Awesome A loving hand to our two Cats . Our babys were Treated with the Gratest care. All the staff are grate and We love them alll Reverend Victoria
08/14/2011
By: nt1957
Riverside Cat Hospital
A pet owner for over 20 years, I was tired of the "fast food medicine" most Vets seem to practice. Dr. Lumsden and her staff were a pleasant surprise and a breath of fresh air. They are professional, compassionate and thorough. They gained my trust and respect immediately. I never doubted for a moment that my cat was in the very best of care.
11/09/2016
By: Susan W.
Victoria Animal Hospital
We had gone to this vet when Dr. Davidson was the main vet. He was fine, but I can't say he actually was much help. A few years later the new vets diagnosed diabetes, which he never tested for. They are both good, in my opinion. The office staff is also very helpful. Give them a try.... you won't be disappointed.
02/04/2014
By: Darren S.
Riverside Cat Hospital
As far as cat vets go, this is by far the best one in the area. The vets here saved my baby Calico when other vets in town said there was nothing they could do. They were wrong and she is still with us 2 years later. The service is outstanding and people there love cats as much as we do.
12/24/2014
By: justformirka
Edw Jezbera DVM
I don't know what I will do if Dr. J ever retires. He is extremely competent and caring with my pets. Superb vet.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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