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By: Pat F.
AAA Appliance & A/C
Marty Samples of AAA Appliances will not stand behind his work. He repaired our double oven at a cost $400.00. He was called the following day to tell him the oven was not repaired . He said he would be out next week. After not hearing from him, we tried to call him and he refused to take our calls. When he recognized our voice, complaint or number, he would say hello, hello, hello as though he could not hear us. We tried contacting him from other numbers and he would use the same routine as soon as he recognized us.I don't understand why he would not work with us, take the control board back to Brown's where he purchased it if it was faulty. We are out $400, an oven that still doesn't work, and a repair man that want even communicate. I hope no one else has to experience this.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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