Allstate Insurance Company
Serving the Richmond area.
1.Lincoln Heritage Life Insurance Co
6800 Atmore Dr
2.American Heritage Life Insurance Co
4551 Cox Rd
InsuranceAgriculture InsuranceLiability & Malpractice InsuranceRecreational Vehicle Insurance
Serving the Richmond area.
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Anthem is definitely more concerned with their bottom line than my health. My initial dealings were with CareMore, where they wanted to switch up some of my prescriptions. They were annoyed when I said I wanted to check with my primary care physician and never sent the promised report to my doctor. The changes they wanted to make would have been detrimental to my health.My doctor submitted twice a pre-authorization to see a specialist. It has been two months and despite many phone calls they have yet to make a decision.I have been having problems. My pulse ox levels have stayed in the 80's. I have been gasping for air. My primary care physician wanted me to immediately be placed on oxygen. After seven days, Anthem is still trying to decide on an approval.I would recommend this insurance to no one.
Horrible customer service! I have been a customer for years with Steve Dowdy. Things were working well as long as I did not need actual assistance from his office. I moved. I called into his office to provide my change of address, add a new vehicle, and obtain my adjusted bill. I paid in full and though everything was taken care of insurance wise for the next 6 months. Two months later, I find out that they are still sending mail to my old address. They changed my coverage on the vehicle I just added to full (max) coverage, when I requested basic liability. And the price they quoted me, that I paid in full, did not cover the new vehicle. Not only did they choose the coverage on my vehicle without my permission, but the only notification of this change was sent to my old address, not the new one that was on file. And to top it off, they should have informed me that I should have contacted a new agent in the state where I moved, because my rates would have to be adjusted anyways. Finally, to add more insult to injury, when I called into Steve Dowdy's office to determine how things went so wrong, his staff could not understand why I was upset as if nothing was wrong or out of the norm by changing my coverage and notifying an old address of the change. And Steve himself, was extremely rude on the phone and warned me not to speak out of turn! Last time I checked, I did not need permission to speak in a conversation. You would think that after messing up my account so horribly that Steve Dowdy himself could at least pretend to have some customer service skills or even apologize.