Do not rent an apartment from Plus Properties at 109 S. Boulevard. It is the only building that I know of that David doesn't own. The owner will screw you over. The building has been infested with bed bugs, and they used chemical pesticides to exterminate, which is completely ineffective. I feel sorry for future tenants in the apartment I was in, because chances are you will get bed bugs, and they probably will not inform you. Bed bug eggs can live over a year, and can survive chemical pesticides. They will also stick you with the bill of ineffectively exterminating them, and they do not use the only method that works -- Cryonite. Bed bugs are a huge problem all over Richmond and northern Virginia right now, and I promise you do not want to deal with them. They are a huge inconvenience and are expensive to deal with not even counting the treatment. I spent $2000 on new furniture, and they took almost a month to begin exterminating, so my new sofas became infested in the meantime. An exterminator who knew what they were doing (not Loyal Termite and Pest Control) would have used Cryonite on my sofas and mattress as well. However, Loyal simply sprayed the baseboards and behind wallpaper trim (which the landlord was asked to remove by Loyal and he did not), which did little to eliminate the bugs. And, on top of that, my cat threw up several times a day until moving into a new place. What a disaster! You have been warned!
My son put a deposit and signed a rental agreement for 1118 Grove Ave. Yes, it is lovely, clean, but - somewhat outdated. I've anticipated to have a hard time getting out of the signed lease, but was VERY pleasantly surprised! Reading about turnover of the staff in reviews on the other sites, I hope that, for the sake of current residents, one staff member will stay there for a long time - property manager Ben Shepherd. I encountered a lot of property managers in my life, most of them keep in mind the interests of landlords only, not giving a second thought to renter's rights, requests, or needs. Not Ben! I can't stress enough how wonderfully courteous, considerate, polite, humble, and very respectful this person is! If I would have to rate this property based on my interaction with ben only, there will be not enough stars. Thank you, Ben, for your understanding and professionalism - from the bottom of my heart.
I lived in a downtown apt for 5 years managed by Metro Prop in Richmond. Their customer service was less than responsive in the beginning, but they improved greatly over the years. They automated most all of the communications, rent pay, maintenance requests, etc online, and they were quick to respond to any issue. Every building is different, some have more college students, others have young professionals. So the amount of maintenance often depends on how the neighbors treat the public spaces and individual units. All in all, their management is very solid now, and I wouldn't have a problem renting from them. I will say, I finally had to move because of the annual increase in rent The increases were minor, $25/yr, but it adds up after awhile, and there weren't enough amenities (pool, gym, front desk attendant) to justify the increases and compete with other offerings in the area.