Found myself needing a car fast. I did not have a huge down payment at all, most places this would have been a problem but not here. There is really no haggle on the price, only downfall. They offer a warranty with their financing which seems pretty good. They promptly fixed the chips in the windshield the day I took the car home, Two days later they covered the battery the car needed for free even though it didn't come covered in the warranty. Automatic payments make it easy for me, I like the overall structure of the plans they have. They have plenty of cars to choose from on their lot though and I found something perfect for me that meets my needs. I have had the car 10 days and so far so good. Solid car, and I have piece of mind with the warranty. The only reason they did not get 5 stars from me is there is really no haggle room with pricing, a little high, and they are ruthless when you try. They have called me a few times to check up on me and see how the car is. customer service is good even after the sale which is amazing. Will update this as needed, as I have an ongoing relationship with them.
I went to the dealership looking for an electric Focus which I ended up buying for a great deal, unfortunately, the vehicle wasn't what I really needed as I travel to my job over 200 miles. In Nevada there is no cooling off period for purchasing a vehicle, so I thought I was stuck for the time being. I reached out to the folks at the dealership, and they completely understood my plight, and went to work right away with helping me get into something that would work for my needs. Not only did they get me a newer vehicle, but they were able to lower my interest rate and make an even better deal for all parties involved! They went way above and beyond to make sure everyone was not only satisfied, but happy with the decision to do business with them! I highly recommend you check out this dealership for your vehicle purchasing needs and ask for Jose as he is down to earth and ready to help on all matters! A+ service and you get 2 years of free services like oil changes. Thank you Internet Auto Sales of Reno for making my buying experience a great experience!
This is for the service department! You can always expect to pay more when going through the dealership for repairs, but with my Ford, I like Ford to work on my car for the bigger problems. I took my 2013 Ford Fusion in because my little angel of a son lost the only programmed key to my car and I never received the door code to unlock my car to have a locksmith program a key for me. The un programmed key was in my car. SO I had to have my car towed in. They had to have a locksmith come out anyway to unlock the door because they didn't have the right tool. So along with programming a new key, reprogramming the door, and a full service I walked out paying about $500. A little steep, but cars are always a money pit.Because of the drought, they can no longer wash your car for you after a service which was kind of a bummer.
These guys are good! Rory was cool and mellow, he didn't give me any of the normal nonsense one would expect. I asked questions and got direct, straightforward answers and then he took a copy of my license and let myself, my girlfriend, and my dad go for a test drive. There weren't any limits or restraints either, he just said to go have fun. Adam in the finance office was funny and helpful and worked with us on pricing, as well as clearly answering my follow up questions with no visible irritation. We already had financing approved through United Federal Credit Union, but he was still helpful and friendly even after knowing that. As usual, a little give and take was required, but it wouldn't be fun any other way, and he took more than I was expecting off our new car.