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08/05/2017
By: Bill W.
Sears Appliance Repair
I know that Sears, THE company of my youth, routinely gets bashed for a variety of reasons, many justified. This service call, however, was excellent. The service call was easily set up, the technician prompt and professional. He had to search my ice maker (that was malfunctioning) for a rather tricky problem, found it in about 15 minutes and quickly repaired it with parts on hand. He also offered technical advice on other potential issues with the unit. He would not take a tip that I gladly offered. Great experience.
04/19/2016
By: John H.
Sears Appliance Repair
My tv has been serviced by sears several times over past 3 years. When it comes down to the sound quality I am told to either live with the raspy sound, or I could go out and spend more money on a surround sound system. Now for the most part I do rely and get great Sears service, however this TV has had sound issues from within 6 months of ownership.
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02/29/2016
By: Fred R.
Sears Appliance Repair
The service man came early but called ahead. He quickly determined the cause of my problem and fixed it. Best service call ever.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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