The search for an honest mechanic is over. Finally I have found an auto repair place with honest automotive technicians. As a woman and a car owner for over 45 years, I have been ripped off by numerous mechanics all over America. At Val Halla Automotive Service, I receive quality service at a reasonable price. They have never tacked on additional costs and, rather than suggesting repairs, Dan Olsen just tells me what he can do and lets me decide.They do a great job, right the first time, and usually it was done expeditiously. Dan runs a honest business (his dad was an honest logger) and he is always concerned about his customers needs. I simply would not go anywhere else to have my PT Cruiser serviced.Val Halla's not much to look at - a one chair waiting room and a framed photo of Clark Gable, circa 1940 on the wall - because Dan and his crew care more about cars than decor. Dan has always been honest about what needs to be done, what could wait until later, and he has given me a fair price. After stopping in just once looking for a place that would service my 2005 Chrysler PT Cruiser, I left feeling that my car was in great hands, and I wasn't disappointed. Overall, Val Halla provides high quality service for a reasonable price. And they're really nice too. For those reasons, I will continue to bring all of my car repair business to them.“An auto repair facility you can trust.” I never thought I would utter that phrase. What I love most about Val Halla is that I can trust them. They don't "sell" parts, in fact, with my older vehicle, there are times when Dan has advised me to skip a repair because it’s too expensive. I have always been kept informed during the course of repairs and have always been happy with their service. It's nice to know that there is an auto repair business on Gentry Way in Reno that provides honest service. His technicians are all highly qualified; they know what they are doing. If you love your car, it's in good hands here!If you want it done right the first time, Val Halla is your place. I had an air conditioning problem with my car and spoke to three local repair shops. I said I wanted a Freon recharge but wanted NO air conditioning check. (That’s because I have a failed $500 fan and I can’t afford the repair.) One place quoted me $125, the other quote was $135, and Val Hall quoted me $40. (It ended up costing $40.15 but Dan blew off the 15-cents.) Val Halla diagnosed the problem quickly, did the repairs for exactly what I was quoted (pus 15 cents) and I am now able to drive around Reno with blessed air! Great Service. When the Chrysler dealership closed its doors, I was very pleased to learn that Val Halla had a mechanic whose family owns three PT Cruisers. I am a female who drives a lot. I need reliable transportation and can't afford to have my car tied up for long periods of time. Dan Olsen is an honest businessman who treats his customers well. I would not go anywhere else as I have found a gem in Val Halla Auto Repair.
My wife and I were visiting Reno for a few days, from San Jose. On day 3 of our trip, the starter went out on my GMC Envoy and I was stranded in a casino parking lot. On the recommendation of our cabbie that night, I had the car towed the next morning to Deano's and told them we were planning to drive back home that day and hoped it could be fixed in time. I then asked for the number of a cab company so I could get a ride back to the hotel. The young man who helped me (Dusty), promptly said he'd give me a ride... really?? I gratefully accepted. When he dropped me off, he said he would call after lunch and give me an update.Sure enough, just about 1pm I received a call from the shop. I was a little anxious about what Dusty was going to say. To my pleasant surprise he said the car was finished! He then said to meet him at the valet entry with our bags as he was coming to pick us up! Again...REALLY??? We went back to the shop, paid what I thought was a very fair bill and we were on our way home.I was truly amazed at the extra care and concern we recieved. They all went out of their way to make sure our needs were met. This is truly a rare quality found in the auto repair business today. I will make sure that all those I know who are traveling to Reno are aware of this family owned business, if they are ever in need of an auto repair. Special kudos to Dusty, who was our personal chauffer:) A bad day was brightened by your kind acts.
Alpha Tire & Total Car Care
Love John and the entire Alpha Tire crew! Found them with a direct mail flier: $16.99 oil change & tire rotation, couldn't beat the price! I asked for a complete inspection (free), because I was driving to Montana that weekend (taking my oldest to college), and I didn't want anything to go wrong. They found a leaking differential (small fix), and I needed new differential fluid that had seriously degraded (sulphur smelling and brown). Funny thing was, the last time I'd had the oil changed at the dealership, the systems report sheet they gave me had the differential box checked with "leaking" written next to it, but they said nothing about it, and I didn't notice the report until I'd gotten home, so I let it go another 3K miles. The Alpha pros noticed it right away and told me why I needed to fix this pronto tonto! So glad I went in for that oil change... would have hated to have my engine seize up on the way to Missoula, or coming back! This morning, my battery died, and my check engine light came on after the jump, so I drove straight to Alpha (near my house off Robb Dr.), because I knew they could take care of it in a jiffy, and they did!
Found myself needing a car fast. I did not have a huge down payment at all, most places this would have been a problem but not here. There is really no haggle on the price, only downfall. They offer a warranty with their financing which seems pretty good. They promptly fixed the chips in the windshield the day I took the car home, Two days later they covered the battery the car needed for free even though it didn't come covered in the warranty. Automatic payments make it easy for me, I like the overall structure of the plans they have. They have plenty of cars to choose from on their lot though and I found something perfect for me that meets my needs. I have had the car 10 days and so far so good. Solid car, and I have piece of mind with the warranty. The only reason they did not get 5 stars from me is there is really no haggle room with pricing, a little high, and they are ruthless when you try. They have called me a few times to check up on me and see how the car is. customer service is good even after the sale which is amazing. Will update this as needed, as I have an ongoing relationship with them.
I went to the dealership looking for an electric Focus which I ended up buying for a great deal, unfortunately, the vehicle wasn't what I really needed as I travel to my job over 200 miles. In Nevada there is no cooling off period for purchasing a vehicle, so I thought I was stuck for the time being. I reached out to the folks at the dealership, and they completely understood my plight, and went to work right away with helping me get into something that would work for my needs. Not only did they get me a newer vehicle, but they were able to lower my interest rate and make an even better deal for all parties involved! They went way above and beyond to make sure everyone was not only satisfied, but happy with the decision to do business with them! I highly recommend you check out this dealership for your vehicle purchasing needs and ask for Jose as he is down to earth and ready to help on all matters! A+ service and you get 2 years of free services like oil changes. Thank you Internet Auto Sales of Reno for making my buying experience a great experience!
Alpha Tire & Total Car Care
John and the entire crew at Alpha Tire were my Angels of Mercy yesterday. First, I didn't realize how close I was to an accident with a split tire, worn out brakes and filthy oil filters. At first, I thought these folks were giving me the run around because I was a woman and they wanted to just sell me a job. That's wasn't the case at Alpha Tire. I was treated with great respect, invited to see the problems with my car and the repair in progress. These are the friendliest folks I've met in a long time, especially when a couple days before the miracle happened, I was treated poorly at two Reno car repair places who were apparently so hungry they would steal by misrepresentation from me. I also want to mention that the charges were more than reasonable and were less than those with other companies. I thank each and every person who helped me and I will be a forever customer at Alpha Tire Company MaeAnne and Robb Drive, Reno, Nevada. Thanks again to these Angels of Mercy.