Mayo Auto Svc Inc
Wheel Alignment-Frame & Axle Servicing-Automotive
165 Monmouth St, Red Bank, NJ 07701
9:00 am - 5:00 pm
- Mon - Fri
9:00 am - 5:00 pm
Primary Phone: (732) 933-1671
Phone: (732) 842-8471
Phone: (732) 933-1671
Phone: (732) 741-5825
Primary Phone: (732) 741-5825
Phone: (732) 741-8598
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-- Every one that works at Mayo is absolutely wonderful. I have been a dedicated customer for years and they have always accommodated my every need. Speedy service, always fair priced, and by far the nicest shop I have ever been to. I encourage anyone who needs service on their car to use Mayo Auto Service. :)
In brief, Mayo auto services never contacted me regarding my car in the two weeks that it was there. I was always the one to call to inquire on the status of the vehicle, and from the first day I was subjected to rude representatives telling me that it is rediculous for me to beleive that I would have my vehicle seen that day without an appointment and with 37 vehicles ahead of me. Mayo's diagnostic technicians also leave at 4:00p everyday,and do not work on weekends, according to the staff. Of course I was not told this information when I called in that morning.
After 4 days and a few more unfriendly phone interactions, I was finally informed that a diagnosis has been made. The invoice was faxed to me back in baltimore, MD, and the charges were 732.00.... 32.00 for parts, 700 for service. As I was aware that their policy was 95$ per hour for service, I called often to ask when they were working on the vehicle, but was not told until AFTER 6 hours of labor.
Despite my fury regarding the charges, I choose to pay. Now the real problems began. Being an out-of-state customer (again never informed of this information when I brought the car there) I was denied the ability to pay by check or credit card. Furthermore, when I proposed that a relative pay on my behalf, as he lives 12mins from the shop and was a previous customer, i was first told that it was fine, and then 2 days later recieved a forward message saying:
" management has decided that you [in particular] are only allowed to pay by cash in person, [for the reason being] because ' you cant trust us, we cant trust you' "... verbaetum....
I then had to drive 4 hours from baltimore to red bank to drop off 732.00 in cash, only to receive a functional vehicle with the speakers disconnected and an empty gas tank.
Thank you Mayo for terrible and dishonest service.
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