I normally never write reviews, but I feel that after the experience I had today at La Vie Spa and Nails on Oberlin Rd was so awful and unprofessional I felt it was a personal imperative to warn anyone who goes there expecting “great service”. I work in retail and I am fully aware of what goes on and how at times things can get busy however that is not an excuse to charge premium prices for terrible quality. My friend and I went into La Vie at noon, no one was really there and we wanted to get a mani-pedi. We wanted to treat ourselves since we haven’t seen one another in several months. At first the service was great as it should be for the price they charge. As soon as they started getting busy, that is when the service went for good to bad to downright horrible. They rushed through painting our toes, the top-coat is all over our skin, they didn’t even bother to clean it up a little. And do not get me started on my nails. Lets be honest, gel nail polish is expensive, but if done correctly (which it was not) its well worth it. At this point they separated us even though it would have been easy to seat my friend and I side by side. Throughout this “deluxe” manicure, the manager at least who I assume to be the manager kept walking over asking how much longer, hurry up etc. 3 different technicians did my nails and they are they worst I have EVER had. EVER. My cuticles are messed up they and uneven and not fully finished. Moreover, she wouldn’t even let me wash my hands after she filed them, saying, “oh its fine we don’t need to.” Do I look like I’m stupid? As a result I have all of these bumps underneath my gel nail polish. What makes it worse is when the manager makes the technician stop doing my nails and work on an appointment they had forgotten about and he started to do mine. HE WASN’T EVEN LOOKING AT MY NAILS AS HE STARED AROUND THE STORE PAINTING THEM ALL OVER THE PLACE. The oil manicure wasn’t even that he haphazardly massaged my hands for oh maybe 30 seconds if that and boom he was done. MY NAILS LOOK AWFUL LIKE A TODDLER DID THEM. Meanwhile the technician who was working on my friend’s nails was moved by the manager to work on someone else’s who just walked in. They kept telling people it was a “half hour “ wait when clearly it would take much longer, there were people who HAD been waiting over and hour and a half... I’m surprised they didn’t walk out and leave. The manager then proceeded to work on my friends nails and did the same thing. Awful customer service. At the end of this he offered a ingenuine apology and still charged the full price of $78.00. even though we were clearly upset. I do not recommend going here at all, it is evident that these people clearly value quantity over quality and do not put the necessary time into each individual.
I posted a review on another site about Bliss Salon and now this one because as a very busy professional, I do use many of the websites and read the reviews as a way to find a good place for services, etc. I laughed when I read many of the reviews from one site, Citysearch as it was SO obvious that a large number of salons in Raleigh had at best "phony" reviews and at worse, probably written by the salon owner. Any reasonably intelligent person could read into the review and see "is there something management is trying to tell me here" mentality! Further, I personally know that certain salons will give DEEP discounts and freebies to those they "highly" encourage to write a review. Pretty sad! So after stepping off my soapbox, I must write a review on Bliss Salon for a few reasons. First and foremost, NO ONE from the salon wanted or asked me to write a review, in fact there is only two folks working there. There is a thing that is missing in today's impersonal business environment. It is called class. Bliss Salon reminds me so much of how things used to be in this country. When someone says they are going to do something, they follow through. No excuses, blow-offs and whining. Ronda is the owner and I have had the pleasure of knowing her for awhile and she has the class and personality that is contagious. What you see is really and truly what you get at her salon. The work ethic she possesses is superb and when she says she is going to make it right, she means it. At one point in my life I actually liked the buzz of a big salon, but as I, along with almost all of my friends have gotten extremely tired of the nonsense, ego's and poor abilities of the stylists at these places, I cannot say enough for a small salon that does deliver exactly what it says, one on one attention and a whole lot of skill thrown in.
11/08/2012Tanas Hair Designs And Day Spa
Nabila Tanas, From Tanas Therapy, and her profesional team help me back to health when I though I would never be the same again, they pushed me beyond my own limits and today I am almost as good as before; their personal 1:1 approach, their hands on technique and holistic interaction with each patient, made the journey not only one of physical chalenges, trauma and physical growth, but a transformation of self, in terms of spiritual strenght, emotional growth and learning about how my body works; Tanas and team, are amazing teachers, and I leave their practice, with mix feelings, after 7 months of intensive physical therapy, I leave healed and happier, you have became like family and friend to me and my family, I will miss you dearly and deeply, and know that I am eternaly grateful for everything you have done to bring me back "complete", I still believe you need to have the bumper stickers that say " I "heart" Tanas) ! I Highly and completely will reccomend to everyone to contact you for any physical therapy needs or a relaxing massage! Love y ou Nabila and Team and a forever THANK YOU!
I have been going to Audrie for several years and find her to be the kindest and most even-tempered stylist I know. She's also fast and always looking for ways to save her clients time without sacrificing quality. The Salon is beautiful and calming as well as very conveniently located, right at the corner of Whitaker Mill Road and Atlantic Avenue, and it's very easy to park. There are several other shops in the same center that would be fun to visit if I had time! I love that the stylists have their own cubicles. It's easy to make an appt. by phone or by email, and Audrie always sends appt. reminders. There is a great magazine selection, a good product selection, and Audrie, despite having a full complement of clients, is really nice about working me in when I have a last minute hair emergency. Becky Daughtry is also very nice and does excellent nails, including nail design. Pricing is very reasonable. From all appearances, Jack and the other stylists in Posh Salon also do very nice cuts and color. Check it out, I think you'll enjoy this Salon!
I have been going to this nail salon for a long time and have had nothing but stellar quality work by Wayne. He is very meticulous about his work and great to converse with as well. Very articulated young man who understands and respects people's time. Unfortunately, I had an experience today that i think was unfair and unjustified with an upcharge on nail polish for 2 great toes because i selected white nail polish. It was basic white nail polish, not gel, not mood but simple white color. I learned of the upcharge as I am checking out.When there is an upcharge this should have been communicated before you do the work allowing the client to proceed knowingly or consider an alternative color. Personally, i would have simply considered a nail design as oppose to only white. When i inquired about it, it was explained to me because white is tougher to evenly coat than other colors.I feel that there should be a written sign or verbal notification anytime there is an adjustment to a quoted price regardless of the business.Mel
Lisa Dean has been cutting my hair for over 35 years. I followed her from a salon in Crabtree, to one off Glenwood Avenue, and finally to her place when she opened her own business,"Headquarters". My daughter discovered Lisa in her Crabtree salon and encouraged me to try her. I have a difficult head of hair to cut due to a cowlick in back along my neck. She handles that beautifully. Over the years, many of my friends have commented on my haircut, how good it looks on me, how well cut it is. I have changed my hair style slightly, with Lisa handling each request for change without a blink of an eye. I would recommend her for anyone--female or male. I would encourage my husband go, except I have cut his hair myself for almost 50 years. When I can no longer cut it, he will go to her! She deserves more than 5 stars!
I am beyond excited to have had JEN enter my life! I chose Alter Ego because their reputation is exceptional in the area, and after seeing the same hairstylist for the past 8 years I needed someone that could deliver, and Jen went above and beyond. Working in the aesthetic industry myself I have no room for error when it comes to my appearance, and through the consultation process it was clear that she is a pro. Whether you are a trend-setter, trend-follower, or need to find someone who can just deliver simple and trusted work (if you are conservative), Jen is for you! Invest in yourself and go with Jen Carr at Alter Ego. You may bump into me every two weeks getting my sick fade maintained, or my younger sister who now sees Jen for cut and color, or my mother who is going to let Jen do some style revamping!