Advanced Appliance & Air Repair
3737 Glenwood Ave, Raleigh, NC 27612
8:00 am - 5:00 pm
- Mon - Fri
8:00 am - 5:00 pm
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They came on the same day, quickly determined our washer problem, had the part and replaced the water pump all in about 30 minutes. They were clean and very courtious.
Exceptional service and extremely helpful!
Highly recommended for appliance repair.
I used their services on 29 NOV 07 and was very pleased.
I want to thank all of the happy customers we have served the last few years. Thanks to the blessings of our Lord and Savior Jesus Christ, our business is growing by leaps and bounds. 60% of our business are customers we have served in the past.This is surely a testament to their satisfaction. Most of our customers are good Christians like us who are striving every moment of every day to please our Lord. I wish I could make every customer happy. But, that is simply unrealistic. If you are ever dissatified with our service, I pray you will, at least, give me the opportunity to make things right and not attempt to sabotage our ""good faith"" efforts with nameless comments and baseless accusations.
Keep calling........We will be here to help.........Joe White, Owner, Advanced Appliance & Air Repair
The worst timing, my frige went out with a baby at home that needs milk kept cold and I had 5 house guests from out of town. My refrigerator went out on Wed, I called for service. The representative was very nice on the phone but stipulated he could not get to me until Friday. However, he did say he would call if there was an opening or cancellation. After having talked to several different places all of which couldn't get to me until the following week I took the appointment. While at work my husband located a repair service who was able to come out same day. I called back to cancel the appointment explaining that I appreciated his willingness to schedule me and I was sorry for the inconvinience but that we had found someone who had an immediate opening. I told him I would definately call him agian if a need arose because I felt through our initial conversations that he was reliable and would be able to provide good service.
The representative responded to me that he did not want me to call or utilize him because he felt that I was unethical in calling someone else to fix the problem before he could get there. He continued to chastise me with comments about morality and ethics and how he had probably turned down 5 other people he could have put in my spot. I am sure the work provided by this company is satisfactory but this company has no right to speak to me about morality and ethics. Heck, I could have waited until Friday to let him know or not told him at all. I believe I took the high road here...having the ethics and feeling a moral obligation to call him and let him know that I appreciated him, was sorry but time was of the essence and that I would definately try to utilize him in the future because of our inital pleasant conversation. The representative then called me at 10pm at home to apologize for the way he spoke to me on the phone. He said, ""I am sorry for the way I spoke to you that was wrong. What you did was ethically wrong, but I forgive you.""
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