Matthews Auto in Raleigh, NC with Reviews -
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By: Akua O.
Prepared 2 Ride
Do not patronage this business! this guy "TJ" is apparently from nigeria, very vulgar, and violent. He stated that he replaced the parts, but my fender fell off after paying. I took my car to the dealership and thy documented that all parts were original factory parts. I then called my lawyer! He is a crook!
By: Jimmy B.
Engine Experts
This is Jimmy writing in reference to the below review.... I am 100% sure this was not written by one of my customers ...charging for work that hasn't been done won't happen because I show people what they need to do and then save the old parts to show them when they pick up their vehicle!!!....I feared something like this would happen by one of the pushy sales people that get arrogant when they waste my time trying to sell me something after I tell them I'm not interested..I have gotten a bit ugly with them when they won't take me off of their "call list' !!....If this were truely a customer I would go out of my way to make the situation right...That's the way I"ve done things for 20+ years...Who ever you are call me if this is a real situation I'll always do the right thing by my customers...if not ...Take me off your call list !!!
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By: Jackie M.
Onsite Automotive
This business is amazing!! Thought something was really wrong with my transmission so I brought it in. The mechanic was very detailed and honest with me and told me it was not my transmission. Although it was time for my 100,000 mile maintenance, staff was so pleasent and so good to me and my daughter. They let us use the company vehicle knowing we would be without our car for the day and worked non stop on our car to have it back to us by that afternoon! Thank you all so much!!
By: Unhappy C.
Engine Experts
maybe my experience was a one off... but I am extremely unhappy with jimmy and engine experts. I had brought my truck in, had thousands of dollars of work done to include the installation of a remanufactured engine. Not only have I had nothing but problems with the truck I have since found out that I was charged and paid for work that was never done!! My efforts in trying to get this resolved have been futile. Do your homework, have an independent shop check the work.. I feel they cannot be trusted
By: S W.
Autohaus Imports Inc
Autohaus has worked on our cars for several years. They are the best! They will go above and beyond to service your automobile.
By: Charles M.
Onsite Automotive
Watch out for the $100+ diagnostic fees, otherwise it's ok. Have had many good experiences there but the last one not so much.
By: Chris M.
Engine Experts
Best experience ever, I will never go elsewhere, I am a customer for life! My whole experience was 100% positive, they gave me a tour, introduced me to the mechanics, and made the whole process painless and personable, I left there with a solid feeling of trust.
By: Mark G.
Engine Experts
Jimmy and his crew are true experts who treat people fairly. They replaced the engine in my 2007 GMC Yukon and it runs just like new. Jimmy explained the entire process and updated me while the vehicle was being repaired. I would recommend Engine Experts to anyone and continue to visit them for regular repairs and maintenance on my vehicles.
By: Luke M.
Engine Experts
Jimmy and the professionals at Engine Experts helped me out of a jam and saved me money. I got into a fender bender and incurred some damage that required body work. The body work was done by a local shop. Initially, everything seemed to be working fine until one morning my engine overheated and stopped completely while I was on I-40. I found Engine Experts and they confirmed that my engine was ruined. Jimmy and the guys at Engine Experts found that the engine issues, a coolant leak which lead to the engine overheating, were actually caused by the incomplete fix from the body shop. After the initial accident, an internal portion of the car was pushing and rubbing against the radiator which caused a hole and led to a leak of the coolant. The body shop missed this issue prior to completing the body work.Engine Experts diagnosed the issue and also worked with the body shop to resolve it. I didn’t have to get involved in the particulars or pay anything out of pocket. Engine Experts arranged to have another engine installed in my car and arranged the payment plan with the body shop. I’m very satisfied with Jimmy’s work, but also his sincerity when he said that he would help resolve my issues. I highly recommend this shop.
By: Donald W.
Engine Experts
My daughter lives in Raleigh and had used Engine Experts many times in the past. She had always commented on their professionalism and helpfulness. My car recently broke down while in Durham North Carolina and was undrivable. We had it towed to Engine Experts. They found a hole in the oil filter which had drained almost all of the engine oil, and what they thought was a bad alternator. Their first estimate was almost $800 and I agreed to go ahead. Later that day Matt called me and said that they had actually found the alternator to be functioning and the problem was a broken serpentine belt along with the PVC system problem, and broken oil filter causing the loss of oil. I really appreciated them fixing the car in such timely fashion and especially their honesty in diagnosing the problem. I was perfectly agreeable to going ahead with the new alternator but to their credit they did not do that. Such honesty and professionalism is greatly appreciated and I recommend them highly!
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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