Kohl Locations & Hours Near Raleigh, NC - YP.com
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01/02/2017
By: Melissa G.
JCPenney
BEWARE OF SALON! Unless your 50+ years old and having your hair washed and put in rollers, STAY AWAY! Especially if your going there to have your hair colored!!My 19 year old daughter received a JCPenney gift card for Christmas and decided that she would use it at the salon. She was able to schedule an appointment for Thursday (2 days before New Years Eve). Her hair was bleached blonde with her brown roots growing out. She told the stylist that she wanted to go back to her natural root color. It was later in the evening and there was NOBODY there, no customers, no associates, NOBODY. The phone kept on ringing and ringing and the stylist continuously had to run and answer the calls. When the color was finished it didn't seem to be too bad, UNTIL the next day when we could see it in daylight. GREEN !! The top of the hair was a very nice brown but the back/bottom was green, ashy, and grayish in color. Even after washing it, it was the same. I immediately called the salon and explained the situation. The woman on the phone said that she could squeeze my daughter in on the next day (Saturday, New Years Eve).Well, it was New Years Eve and they were very busy with mostly older women having rollers put in their hair. We explained to the Manager that we could not match this color to any extensions. It was GREEN! She then proceeded to instruct another stylist to "put a 5 on it", even though the stylist was complaining that she had 2 other clients booked and didn't have much extra time.So, the color was put on and we waited, and waited, and waited. After it was washed out, the stylist informed us that she had a cut on her hand and that she was unable to hold a blowdryer, so my daughter was put under the "blower". And we waited and waited and waited.When my daughter was taken out of the "blower", the stylist was confused and baffled. Her hair was exactly the same, GREEN! Other stylists came over to try and assess the problem. My daughter was asked "What color was your hair when you came in for the coloring?". My daughter told them it was bleached blonde with her brown roots growing out. AHHH, now they know what happened! The original stylist failed to put on a "Filler", causing the bleached blonde hair to turn GREEN!Okay, "So what do we do now?" I asked. The stylist proceeded to tell me that she still had other clients waiting and didn't have time to do anything else! She told my daughter to go buy extensions that she wants and bring them in, and she will try to match the color! WHAT !!! I couldn't believe this was happening!! This isn't about matching hair extensions, it's about a 19 year old girl having GREEN HAIR !!! I could see my daughter getting upset so I began to cry. I explained that we just wanted a color that wasn't green, ashy, grayish! We were told again that she didn't have time and to just give it a few days, it will wash out! WHAT !!!! My upset daughter walked out of the salon and I stood there crying in disbelief! THEN.....The stylist says " I have to get to my other clients, so she's going to ring you out". WHAT !!!! The other lady looked at me and said "It'll be $60" (Honestly, I'm not really sure what the amount was, I just know it was over $40) WHAT !!!! Are you kidding me !! And that's exactly what I said "Are you kidding me". Surprisingly, through the tears pouring down my face and my anger at the highest levels, I managed to stay fairly calm and said "Her hair is EXACTLY the same as it was when we got here. And it's because of a mistake your stylist made, I am appalled that I'm even being asked to pay , and I will not pay"! I told the woman that I was having a difficult time staying calm and asked her if I could just leave now and of course with a horrible attitude she said "BYE BYE"Nobody should have to experience this...Especially a 19 year old young girl on New Years Eve!! I will NEVER, EVER go to a JCPenney Salon!!!STAY AWAY
03/06/2013
By: cindy398
Saks Fifth Avenue
I give them a star because I have to, I went there to purchase a Jimmy Choo handbag and the ladies working behind the counter kept looking at me up and down and never asked me if I needed anything! I left very upset because I was not gonna purchase a 2,000 dollar bag and let any of those girls get a commission, plus I don't think they cared anyways. Went to Neiman Marcus in Charlotte and ended up getting two handbags, will never shop at saks in Raleigh again.

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