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11/29/2012
By: starcher
Cash's Appliance Parts Inc
Called this co after being very upset with the Raleigh Sears Parts store on Falls of Neuse. I was very pleased to hear a nice voice immediately answer the phone. I was not put on hold (and forgotten) and she spoke clear English!! She asked all the right questions, quoted me a good price and checked for availability. The call took two minutes. She was very pleasant to speak with, she knew what she was doing and crazy I know, but sounded like she might even enjoy her job?? Thank God there is still at least one company in Raleigh that has great customer service!!!! Now I can go pick up my part!
07/03/2012
By: luke455
Cash's Appliance Parts Inc
Nice folks, good inventory but prices are outrageous.Paid $72 for a part that costs $26 - $39 on theInternet parts sites including Ebay. If you absolutelyneed the part right now, then you got to pay their price.If not, then use the Internet. Many sites with little or no shipping.
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07/24/2016
By: Waverly S.
Sears Appliance Repair
Very Experienced Technician. Was very good at diagnosing the problem with my washing machine and fixing it. He happened to carry the part needed to repair my washer on his truck so the repair was done on one call and in a very efficient way. Thanks for a job well done.
01/11/2017
By: Teena E.
Sears Appliance Repair
I had a very easy experience. The technician arrived and knew the problem right away. We had to order a part that was delivered to my home and another technician came back to install. And he discounted me the fee. Both were friendly and efficient.
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06/23/2016
By: Robert D.
Sears Appliance Repair
Repairman knew exactly what was wrong and promptly replaced the broken parts. He was fast and efficient. There was no charge because I have the Sears service agreement.
03/19/2016
By: William P.
Sears Appliance Repair
Excellent service by a very knowledgeable repair technician who was also polite and customer oriented.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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