I normally never write reviews, but I feel that after the experience I had today at La Vie Spa and Nails on Oberlin Rd was so awful and unprofessional I felt it was a personal imperative to warn anyone who goes there expecting “great service”. I work in retail and I am fully aware of what goes on and how at times things can get busy however that is not an excuse to charge premium prices for terrible quality. My friend and I went into La Vie at noon, no one was really there and we wanted to get a mani-pedi. We wanted to treat ourselves since we haven’t seen one another in several months. At first the service was great as it should be for the price they charge. As soon as they started getting busy, that is when the service went for good to bad to downright horrible. They rushed through painting our toes, the top-coat is all over our skin, they didn’t even bother to clean it up a little. And do not get me started on my nails. Lets be honest, gel nail polish is expensive, but if done correctly (which it was not) its well worth it. At this point they separated us even though it would have been easy to seat my friend and I side by side. Throughout this “deluxe” manicure, the manager at least who I assume to be the manager kept walking over asking how much longer, hurry up etc. 3 different technicians did my nails and they are they worst I have EVER had. EVER. My cuticles are messed up they and uneven and not fully finished. Moreover, she wouldn’t even let me wash my hands after she filed them, saying, “oh its fine we don’t need to.” Do I look like I’m stupid? As a result I have all of these bumps underneath my gel nail polish. What makes it worse is when the manager makes the technician stop doing my nails and work on an appointment they had forgotten about and he started to do mine. HE WASN’T EVEN LOOKING AT MY NAILS AS HE STARED AROUND THE STORE PAINTING THEM ALL OVER THE PLACE. The oil manicure wasn’t even that he haphazardly massaged my hands for oh maybe 30 seconds if that and boom he was done. MY NAILS LOOK AWFUL LIKE A TODDLER DID THEM. Meanwhile the technician who was working on my friend’s nails was moved by the manager to work on someone else’s who just walked in. They kept telling people it was a “half hour “ wait when clearly it would take much longer, there were people who HAD been waiting over and hour and a half... I’m surprised they didn’t walk out and leave. The manager then proceeded to work on my friends nails and did the same thing. Awful customer service. At the end of this he offered a ingenuine apology and still charged the full price of $78.00. even though we were clearly upset. I do not recommend going here at all, it is evident that these people clearly value quantity over quality and do not put the necessary time into each individual.
I have been going to this nail salon for a long time and have had nothing but stellar quality work by Wayne. He is very meticulous about his work and great to converse with as well. Very articulated young man who understands and respects people's time. Unfortunately, I had an experience today that i think was unfair and unjustified with an upcharge on nail polish for 2 great toes because i selected white nail polish. It was basic white nail polish, not gel, not mood but simple white color. I learned of the upcharge as I am checking out.When there is an upcharge this should have been communicated before you do the work allowing the client to proceed knowingly or consider an alternative color. Personally, i would have simply considered a nail design as oppose to only white. When i inquired about it, it was explained to me because white is tougher to evenly coat than other colors.I feel that there should be a written sign or verbal notification anytime there is an adjustment to a quoted price regardless of the business.Mel
My friend and I went here for a girl's day. It was great. We didn't have an appointment. They sat us right next to each other so we could chat. They paid great attention to detail, they went over my toe nails several times to remove polish, make my cuticles IMMACULATE, buff and scrub them. The polish was adorable, (a pretty light green color) it was even, my nails looked great and they were very clean. I also got a mani, just a buff because I can't use any nail polish at work for health code reasons. My nails looked great. I really like this place. And well priced as well.
Look no further for the best nail spa in N Raleigh. The staff is friendly, professional and talented - keeping up with the latest nail trends and offering fun options. Andy and Kelsey run a clean, organized and efficient salon. They have created such a nice atmosphere, always piping in relaxing music, decorating for the holidays, and offering food/beverages for special occasions. I really enjoy coming here and know you will too!