I went to this David's Bridal in August to try on bridal gowns. I live in ENC, so going to Raleigh was like "going to town" for me, since there isn't much in the way of good shopping where I live. The store was extremely busy, and I waited about an hour and a half before I could even see a consultant (not their fault -- just know it is very busy, and you will feel rushed). I tried on three dresses before selecting one. The consultant was very friendly -- she was the best part about the experience. After purchasing the dress, veil, slip, etc, I came out about $1200 poorer, but happy. I guess I got caught up in things, because I had assumed they could hold the small items (slip & bustier) for me until my dress came in, then send it to me all at once. This must have gotten lost in transmission, because they later called and wanted me to pay a $15 shipping fee for each item as it came in. The customer service was okay, as no one was ever overtly rude or unfriendly to me, but I must say I was underwhelmed by the service I got after spending $1200 with them. The boxes the items came in (shipped from the store to me) were taped up haphazardly and looked more like something you'd expect from someone on eBay. When my gown finally came in 4 months later, it got shipped to my old address, and it took me about 15 days to figure out what had happened to it. The shipping clerk at DB was very nice, but I just felt kind of let down that such an expensive item was floating around out there, and when I got the box, it wasn't even taped shut properly and looked kind of smashed. Luckily, the gown survived. If it hadn't, I feel like I would've been angry at this point. My advice: go to the store to try on the gowns, then order off their website. They are constantly bombarding my inbox with free shipping promotions from their website. It would be to your advantage to cut out the "middleman" and order directly from the website once you try on and select a gown, then get your alterations done somewhere trustworthy that is convenient for you. Hopefully the shipping would be more professional, and there would be less room for error. You wouldn't face shipping fees for each individual item, either.
I am not sure where to begin or how to thank you and everyone at A Bridal World for making my wedding day so special. From the moment I walked through your doors, I knew I was in good hands. My fitter’s talents and unbelievable attention to detail made a beautiful dress a stunning one! She made it fit perfectly. When I put the dress on the morning I was to wed, I had the sense it was made especially for me. Looking back on all the planning, I realize I was more calm and comfortable than I ever would have been, knowing all of the details of my wedding dress were entrusted to you and your excellent staff. I left each fitting confident that my dress would turn out perfectly and make all of my dreams come true.From the time I was a little girl, I dreamed and imagined my wedding day over and over. I feel truly blessed in being able to say that it was the most incredible day of my life. Thank you so much for being a part of making me feel like a princess!With sincere gratitude and thanks,Vivian