Firestone Complete Auto Care Locations & Hours Near Puyallup, WA -
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By: Paige R.
Bucky's South Hill
I took my car here for an oil change because of the coupon that I got in the mail. They ended up over torquing and stripping the bolt that holds the oil pan in place. I only know this because I took my car to the Honda dealership for my next oil change and they found it. I ended up having to pay $10 for a new bolt. Their "cheap" oil changes aren't so cheap when they ruin other parts that end up needing to be replaced. Never going back here again.
By: Paul M.
AA Automotive
I have never written a review on an auto repair shop in all my 82 years, and at least 60 years of driving. However, this is the time!My experience with this shop is extraordinary. They run a clean shop and provide the very best service possible. I know that it is hard to find a shop that you can trust your car to, but AA is one that is ethical, fair, honest and completely trustworthy.
By: Doug R.
Ace Auto Body
Ace auto body is an absolute joke, this shop took my sister's jeep in for repair only to have it sit for 9 months with out a thing being done to it. Andy the owner is not a man of his word, and a coward. This Jeep was my late father's and a family heirloom. They treated it like absolute garbage leaving it outside to rot. The body work they did on it was absolutely terrible along with all the overspray as well. I ended up repoing the jeep myself and finishing it on my own. Andy wants to call himself a friend to my family but treated us like dirt when it comes to $$. I am so disappointed in this shop and their work ethic. STAY AWAY, this shop is unorganized and an absolute mess. Save your time, money, and vehicle by going somewhere else.
By: Dustin S.
Bucky's South Hill
Took my car to buckys in Puyallup for an over heating issue, left my car there at 9am on a Sunday, they didn't get around to looking at it until 3pm. They said I needed a new thermostat, a flush and that my radiator had hot and cold spots, i.e. meaning my radiator was dead, that I needed a new one (also I could not flush it because the radiator is supposedly made of plastic, according to Buckys), and all that was going to cost me 730 plus tax, and then after that I might have a blown head gasket.....well I just got done changing my thermostat myself and guess over heating issue, problem solved. Cost me 32 bucks for the part and a good afternoon with my daughter helping me fix it! Is Buckys a rip-off? I'll let you decide, it's not worth the risk. We will never go back again. :(
By: Christine A.
Dunrite Auto Glass
I have a very sick baby in the hospital. Leaving to meet someone for a scheduled appointment is a HUGE deal when you have a really sick kid. Over the weekend, I called to schedule a windshield replacement & reconfirmed the appointment this morning with them. They NEVER showed up today or returned my calls when I called at my appt time & again 30 minutes after my scheduled appointment and I left 2 messages. I would NEVER recommend this company to anyone!
By: 808_4_life
Torque Automotive
I was not at all impressed about the service. Long wait times, and don’t expect speedy service with a smile. Poor customer service. I took my car in as soon as they opened for business, and had explained to them the issue I was experiencing with my car. The guy I spoke to asked if I would be able to leave the car with them, and they would take a look at it, when they got a chance. I asked him, how long it would take? He said “it would be for a couple of hours” It took more than several hours, before they contacted me about what they found wrong, they explained to me exactly what was needed to be replace to fix the problem with my car, and I would have to schedule for another day to fix the problem. So I agreed and scheduled an appiontment for later that week. On the day of my appointment I arrive as soon as they opened for business. The person I left my keys with said, that it would take a couple of hours, and they would call me when it was ready. I received a call, an hour before they closed, that my car was ready. So I returned before the end of business day, paid and got my keys. Less then under a week, I started experiencing the same problem I had from before I took it in to Torque Automotive. I contact Torque about it, and they said to bring back in. So here I go again….. I take my car back in when they open for business, and it takes them all day… just to find what the problem may be, and then I had to schedule a whole other day to try and fix it. Once again, I take my car in when they opened; then later receive a call, an hour before closing that my car was ready.After I pick my car up from them, once again I’m experiencing the same problem all over again. I contact them, yet again to let them know about it, and they said to bring it back in. I return the very next morning when they opened for business, and left my car with them, for the sixth time.... for the same issue. It took them a whole day to look at. After looking at my car this time though, they contact me,and said that I will need to get something else replaced to resolve the issue that I originally asked them to fix, because what they had replaced earlier didn’t solve the problem. I totally regret taking my car in to them, never again. I would not recommend Torque Automotive.
By: Donald D.
Meridian Family Auto Repair
I have nothing but positive things to say about the customer service and prices I have received on my 2007 Mercedes.Thank you, Josh and the entire team at Meridian Family Automotive.
By: Ron L.
Meridian Transmission
My experience with this shop has been absolutely a nightmare. It has been 4 weeks and $3500 since I dropped my wife's car off because of a transmission issue. I have returned it three times because of issues. They are currently pulling the transmission out for the third time to try and fix workmanship and parts issues. I've asked for my money back and of course have gotten the run around. I have no trust that the car will ever be right so I will most likely be trading it in as soon as I can get it to run long enough to get it to a dealer. When I was in the shop the other night to pick it up (unsuccessfully) I met two other ladies who had similar experiences to mine. All of them unresolved. Save yourself some time, money, and heartache. Take it somewhere else.
By: Cindi F.
Apex Brake & Muffler
A front end alignment taking 4 hours and costing 89.00 ended up being 1&1/2 days in their shop and costing over 2200.00! This is an 8 year old car that has never been wrecked, I don't know what they were doing! There isn't enough room here to go into all of the B.S. and lies! Make sure you check you mileage when you go in because they dummy the mileage when it goes out! I wouldn't trust them to bury a dead animal let alone touch a vehicle of mine again! DO NOT USE THIS SHOP!!!!
By: Mike B.
Valley Ave Auto Repair
My car was broken into at captain jacks right down the road . Some of the items with a tracking system were tracked back to this shop but they won't allow cops to look around the premises . Wouldn't trust these guys
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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