I have been in tears since Thursday afternoon because of the butchering job done to my hair. I went in with very clear pictures of what I wanted and tried to talk to Lenore more than once during the process to make sure we were on the same page. She just seemed to get more and more frustrated with me. Once it became clear she had screwed up the style I just tried for some damage control. She even called over another stylist who I can guess didn't understand the style I wanted either since it just kept getting shorter and shorter and shorter. It is hideous. Not to mention the insults I had to endure while I was sitting at her mercy, comments about how I must have to stay out of the kitchen because I eat too much! Absolutely unprofessional and uncalled for. By this point I was trying hard not to cry and just wanted to get out of there. I smiled sweetly, said it was fine and that at least I could wear a wig over it, paid (using a gift certificate), and left. I have been having major anxiety attacks ever since. I am so upset. I have gone to this place before and never had a problem. My children have come here, my husband too. But now, I never want to set foot in there again. A quality salon's ultimate goal is to help people feel beautiful and empowered. This salon is not only subpar in that regard, they are damaging to the confidence of its clients to the point of being abusive.