Best 30 Furniture Stores in Pottstown, PA with Reviews - YP.com
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11/21/2013
By: Kim S.
Moore's Fine Furniture
This is the worst place to buy furniture. NEVER BUY HERE!!!!Bought a loveseat that looks terrible after only a couple of months of just my husband and I sitting on it. Called to speak to the manager. He never called back after 3 calls and 2 weeks of waiting. Finally spoke to someone today who says there is nothing he can do.
04/16/2013
By: mofree
Moore's Fine Furniture
Absolutely the worst experience we've ever had. Ordered furniture in March requesting an April delivery which we were told was not a problem. No word for 6 weeks from the store. We called the day before the delivery was scheduled and was told to call the store in Eagle as they handle the delivery. We called there where we were told there was no order scheduled to go out, had no idea what my husband was talking about. She was rude to my husband and stated "there is no delivery!" He was directed back to the store he placed the order. He called there and spoke with the salesperson who said they don't keep track of delivery dates and he was never told it would go out as requested. Keep in mind, all this information was written on our receipt for April 13 delivery date. He asked to cancel the order. She continued to give him a hard time saying they never deliver without having a full order in stock. A chair had not come in but they didn't have the decency to call and let us know that. As my husband was trying to speak to the salesperson she continued to interrupt him and tell him things she said were not true. She ended up hanging up on him!! The next day, my husband called to speak with a manager at the store. He was told she wouldn't be in until 1pm and would call him back. At 3:40, he had not received a call and called again, leaving another message for her. Knowing the store closed at 5pm, we drove there to have this all settled and cancel the order. He went in and the manager was watching tv! She told him she was busy and was planning to call him tomorrow. She then said she could not cancel the order but the sales person could. He said he was going to locate the salesperson to cancel it then since she couldn't. The manager then threatened to call the police if he try to find the salesperson! He had no choice but to leave. On his way out, the manager then changed her mind and said the only person who can cancel the order is the owner. My husband called the Eagle location where the owner works and they stated he wouldn't be in until 10am on Monday. My husband called on Monday around 1pm and left a message for the owner. He called back on Tuesday morning and ripped my husband apart. Said no one ould have ever said his delivery wasn't available and would not let my husband even explain what had been happening. He told my husband "come hell or high water, you will never get your deposit back!". He then proceeded to laugh at my husband when he said he had no choice but to order furniture from a more reputable store. A lengthy complaint has already been filed with the BBB. We will NEVER even consider stepping foot in one of their stores again and will make sure no one we know ever will either. Absolutely horrible customer service starting from the salespeople all the way up to the owner.

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