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10/05/2014
By: Paul B.
Malka Diamonds & Jewelry
How to define customer service.For me a business’s customer service is defined by their actions when something does not go right not when the process goes as planned. My dealings with Malka jewelers and David in particular should be a case study in how to live up to your reputation.My wife has had a solitaire setting since we were engaged. I have often encouraged her to find a setting that she liked and we would make it happen. We have browsed over the years at different places but we were usually overwhelmed in large jewelry stores. Finally, this year as our anniversary was approaching I started looking for a jeweler that we could make this happen. The Malka showroom is small and intimate, with just the right amount of selections to highlight several different styles without feeling overwhelmed with selection. David helped us with a selection we were both very happy with and the ring was ordered. It took longer than expected to arrive but when it did, my wife loved it. This would have been the end of our story but NOoooo. Not more than two weeks later I received a frantic e-mail from my wife, she woke up and her center stone was missing ; two of the completely sheared off. Luckily, she found her stone in the carpet by our bed. We contacted David and arranged to bring in the ring in to his shop. He looked at the ring and right away new that something was not right, the prongs had sheared off low and in a straight line. He described it as a casting flaw or void.He offered to fix it in house or send it back to the manufacturer for replacement. We both agreed that the manufacturer should see this and off it went. This process took several weeks and in that time, my wife and I had time to reflect on the situation. Finally, my wife sent David an e-mail describing her angst and subsequent apprehension with this same ring. David’s reply cannot adequately be described as just doing the right thing by his customer. He reassured my wife that her feelings were justified as he too has misgivings with this manufacturer given our experience. He gave us two options at this point, the first option we had to read multiple times, it was beyond generous and neither my wife nor I felt comfortable accepting it. We are not the kind of people who expect something for nothing and realize things sometimes do not work out as planned. His second option was to design a ring based on the original rings style with some added features to make it unique. This option made my wife very happy and relieved all of our apprehensions that we had made a mistake choosing this jeweler. After the design, review and manufacturing process we could not be happier. Not just with the ring but also, more importantly we having the chance to meet David and to know that there is still businesses that make customer satisfaction a priority over profits. I am sure the way this worked out heavily cut into Malkas profits, not once did David ever mention compensation after our initial dealings and he made us feel that making us happy was his highest priority. I cannot say enough about our experience and how pleased we are. You cannot go wrong selecting Malka as your jeweler and I cannot recommend them highly enough.
10/03/2011
By: furman
Empowered By Jewelry
I’m really not into jewelry. I bought a couple of items for my wife in the past, but she returned them. That’s why I say I’m not into it; apparently I don’t have very good taste in jewelry.But the jewelry that you buy from Marla, at Empowered by Jewelry, I’m into. The reason I say that is because Marla is committed to helping women feel good about themselves. As a Certified Accessorizing Specialist she knows how to make a woman look and feel beautiful. And wearing jewelry is what helped Marla to overcome some bumpy roads in life. Helping others? I’m into that!Marla and I belong to the same chapter of Business Networking International (BNI) so I get to talk with her every week. I’ve seen her jewelry and it is beautiful. But what’s impressive to me are all of the women who have purchased from her in our chapter. They wear it all the time. They love it. They “gush” about it . . . you know how a woman will just LOVE what she’s wearing.Before you buy any jewelry give Marla a call. She can and will help you to feel good about yourself.
10/13/2011
By: sisupaintinginc
Empowered By Jewelry
Marla from Premier Designs Jewelry hosted a party at my home. I thought this would make for a nice social gathering, but I never dreamed I would have such a great time. All the guests had really nice things to say about Marla, and four guests committed to hosting parties of their own. This is the first real experience I’ve had with Premier Designs, and I have to say I fell in love with a much of the jewelry. But, what really caught me by surprise was how much half price and free jewelry I received for hosting. I’d heard mention that you could earn free jewelry, but really didn’t give it much thought. So, when the end of the evening came and Marla tallied up the sales and told me how much I was getting for free, my jaw must have hit the floor. And, the greatest part was that I could order anything out of the catalog that I wanted. Marla has a great story to share and I would definitely host another party with her.
09/22/2011
By: scarrigg
Empowered By Jewelry
I am a professional photographer who needs to dress in a way that allows me to be very mobile (squatting, kneeling, etc.), which usually means ...pants and flats. For weddings, I had been looking for a way to dress up my image without making me less mobile. I went to a jewelry party hosted by Marla McNichols and was so amazed by the beautiful variety of jewelry and how great the quality is. So I ordered a necklace, bracelet, watch and ring and they are stunning! I feel like I fit into the weddings much better without having to sacrifice function. Speaking of function, my favorite piece is the decorative wrist watch. It is uber cool. This type of jewelry is such a great alternative to high-end precious stones and to cheap costume jewelry. It's perfect for me!
05/19/2013
By: natasha.reinhart
Marx Jewelers
Just want to say THANK YOU Slava for being my family jeweler for all this years!!!! My engagement ring was a work of art! I really appreciate the fact that you were able to incorporate some of the diamonds that my husbands grandmother and mother pass on to us :) It has an extra special meaning to me!!! The earrings you have made for me to go with the ring are absolutely stunning! I am dazzling every special occasion wearing them. My daughter's first teen B-day we settled on pair of pearl earnings, and she wears them to an every important event in her live:), next Sixteen B-day! Her diamond pendant is exquisite piece that she will cherish all her life!!! I am looking forward to the graduation surprise :)
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05/14/2017
By: Jean- M.
USA Pawn & Jewelry
I've stopped in this location a few times. Every time I need cords ( because I'm always losing them lol) I've decided to check this place out first before forking over my money elsewhere. Every time I've come in the store manager has helped me search for what I need, he must work every day lol ( I think his name is Ben). He's always really helpful to me and always goes out of his way to accommodate my wacky inquiries for cords. I see this location also has a sweet collection of speakers and as soon as mine explodes I'll be coming back here to replace it. :)
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01/23/2014
By: Paula K.
Silver Lining Jewelry & Loan
Awesome people, great customer service. They have always been very professional and kind. I return repeatedly to do business with them because they have never made me feel like and class citizen throughout any of my interactions with them, whereas some other places elsewhere dont realize or just plain don't care that they send off those certain vibes to customers that go there. Thanks, SILVER LINING JEWELRY AND LOAN. :-)
12/20/2011
By: steven_w
The Jewelry Buyer
These guys are exactly how the other reviews are. They are friendly, nice, no pressure, they listen and they pay out pretty well. I love that they finger print people selling stuff - if you didn't steal it you have nothing to worry about right? :-)I'm so glad I went to these guys. If you have some gold you're selling - give these guys a look.:-)
07/15/2012
By: laverne.rickard
The Coin Cottage
f.y.i.... The "Greysheet" you mentioned lists WHOLESALE prices... dealer prices. So, they were giving you less than wholesale value for your coins. Not such a good idea, in my opinion. AND, the Greysheet is published every week. So, prices could change. Got to be aware of the date on the Greysheet.
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07/30/2015
By: Earl S.
Silver Lining Jewelry & Loan
A very professional and friendly group of people, who make you like we've been friends for ever. Perfect customer relations. Couldn't say enough. Please go see them for there amazing jewelry selection or whatever interest you. Can't forget to say the prices and quality of their item's...outstanding and fair.

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