Started out a little rocky, but only because I had unrealistic expectations. My pick-you up was running a little late and I thought I would be peeved with them when they arrived. But, after speaking with my driver I found out the kind of crazy day they were having and the delay made perfect sense. I know I have crazy days too, so we enjoyed a conversation about people expecting miracles out of madness. Upon arriving at the rental agency, I patiently waited my turn and was rewarded with a very kind employee who showed me my options, got me out of the parking lot with a washed, clean and fast dream car and a smile to boot. The car was fantastic, it could not have been better!These same two employees were there when I checked back in four days later and recalled my trip details and asked about the adventures. Being kind and treating people with respect gets you a long way in life and this experience reminded me of that. Sometimes there may be a delay or something does not go to plan, but with the right attitude and some stellar employees the day can be saved!
I am a National Emerald Executive member, and typically receive 5 star service every time I rent a car. My most recent experience is around the need for service; where the car battery went dead. My initial call requesting service from National resulted in two transfers where total length of call was 37 minutes (per my phone). While on hold, after the first 15 minutes, where a rep was "researching what to do", I was reverted back to the main telephone menu and had to start over. this was frustrating. It took less time for AAA to arrive and resolve the problem than getting through the IVR phone system. Driving back to the airport to exchange the car was dicey, as this particular car has a feature where it turns itself off while idling (note, don't rent a Chevrolet). Exchanging the car for another one was Easy Peasy and everything else went very smoothly.
I needed to rent a car during the period of the eclipse and the people at Service Rent-a-Car were helpful every step of the way. They went above and beyond to communicate with me, confirm my reservation details, adjust when my flight was delayed and when I was late returning the car due to after-eclipse traffic, and even dropped me at the airport. The car was new, clean, and drove well. The staff were all friendly and personable and the rates were reasonable, even during such a busy period, unlike some of the big-name chain places. If I am ever in Portland needing a car again, I will return to this business 100% without hesitation. A fabulous experience from start to end.
I have not had a problem with Alamo both times that I rented from them. Once was in Fairbanks, Alaska where they provided a block heater plug for the freezing temperatures. The second time was in Oregon. It's a great rental place for the price that you pay. The cars are nice, and the staff is friendly, plus you can use the kiosk to check yourself in, print a confirmation and grab a vehicle (as the keys are in the vehicles). I’ve also travelled with other people who were using Alamo in Seattle. We still had no problems with them.Only one of the two counter employees were very persistent in trying to upsale items such as, insurance, gas refill, radio, gps, etc.