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By: Barb M.
Eyemart Express
The staff at Eyemart Express is extremely helpful, knowledgeable and friendly. I have worked with Leslie and Beth for five years now and have never been made to feel rushed, no matter how busy they are (and they have gine through lits of frames with me before I make up my mnd!) The turnaround time from selecting your frames to notification your new glasses are ready to pick up is next-to-none! Mine were ready in less than two hours, even though they are not single vision. The only time it has taken longer was when I selected frames that were not in stock. They are serious about their relacement guarantee, too - I know from personal experience! If you have a problem adjusting to your new glasses, you will only be dissatisfied if you don't tell them about it - if you tell them, they will keep working with you untill you are satisfied! I once stepped on my glasses after having them three or so months breaking them beyond repair, and they replaced them free-of-charge even though it was clearly my fault (and they were less than a year old)! Price shop around as I did, and you will find yourself back there as they, by far, offer the best value I could find! I wish more people who have great experiences woul take the time to post ratings, as it seems that, generally, people who have a complaint feel motivated to submit ratings. (Then again, if they did, the store would be even busier and I might have to wait longer����). I highly recommend them!
By: Mary B.
Eyemart Express
My recent visits to this store have been extremely pleasant and helpful. I have had the pleasure of working with Beth and Leslie, both of whom spent a great deal of their time to assure me a proper fit to a rather complicated prescription over a period of several visits. Each of these gals was patient and understanding of my situation, promising me they would not quit working with me until I was completely satisfied. They even checked with their lab technicians regarding my situation. I am very thankful to have such caring individuals working with me, even getting a hug from each of them before leaving the store, assuring me, again, that they would not give up helping me until I was completely happy. Thanks so much to Beth and Leslie! (A footnote: regardless of how busy the staff in this store was, clients walking in were always warmly greeted, the phone was answered cheerfully and this, to me, having worked in the medical field for many years, indicates the personnel in this store really care)...

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