Affordable Roofing & Gutter Services
202 Pampas Dr, Pooler, GA 31322
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I used this company about five years ago to do gutters on two houses. I hired them because of their five year labor warranty and A rating with Better Business Bureau. In my experience, both the labor warranty and BBB rating were worthless. After one month one of the front gutters began to sag and separate from the house. For six months I called Corey, asking him to come and repair this. His reply was always, "I'm real busy now. I'll call you in a few weeks." He never took the initiative and called me. After a few weeks I resumed calling and he finally made two appointments. He never showed for either and never called to inform me he was not coming.
After six months of this string-along I gave up and spent an entire afternoon writing a detailed complaint to BBB. This time was wasted. BBB closed my complaint without notification or explanation. They also did not list my complaint as unresolved to warn other potential customers. As time passed, the corner joint in the front gutter began leaking. The gutter was not tilted downward enough for water to drain. Standing water in the joint eventually corroded through. This problem also happened with one of the back gutters.
After ten months getting no where with Corey and the BBB I gave up and hired another company to repair the gutters. Before doing so, I called a local business that makes gutters and asked if they would recommend a few installers. They recommended Southeast Gutters, 912-604-4414, a small company run by a former fireman. The owner came that day to view the repairs. He would do the work but had many installation jobs lined up and I would have to wait two weeks.. He recommended his cousin who had worked with him for many years and was starting his own gutter business: Hendley Gutter Services, 912-224-9444. I used Hendley and was very pleased with the next day service, the quality of work, the reasonable price and the courteous and professional manner. Both companies have a five year labor warranty. As former and active firemen, both owners risk their lives to help others in need. I believe they will treat their clients fairly and responsibly if problems arise.
NEVER use this company. We had hail damage on our rental house from a storm that came through around April of 2011 so the roof had to be replaced. I found Affordable Roofing and Gutter online as I live out of state and had to rely solely on reviews and BBB rankings. Affordable Roofing and Gutter had an A rating and all of the reviews I had found seemed satisfactory.
However, from the moment I signed the contract and they arrived on site I heard nothing but complaints about the crew from my tenants. Turns out the crew never put down a tarp to catch debris or nails, they made a huge mess of the property which they did "clean up" but left holes in my siding, took a chunk of concrete out of my sidewalk and the kicker.....almost a month later found out that a leak my tenants happened upon by accident was CAUSED by a roofing nail which punctured the hot water heater line that lead into the master bathroom which in turn caused the water to slowly leak through the ceiling and down into the walls. I called around to have the leak repaired but the plumber had to go in through the ceiling of the master bathroom to get to it......which he noted "fell down in chunks due to water damage" When I called Corey the owner of Affordable Roofing and Gutters, LLC.....he simply said "sorry, that is not my problem, must be a code issue with how those lines were installed" without even going to the house to look at it himself. I asked him to meet with my tenants so that they could show him the damages from not only the leak but the damages his crew left behind (i.e. holes in the siding of my house, large chunk taken out of my concrete sidewalk where his crew just threw things down from the roof and flashing that was there with the original roof that was not replaced/re-hung). HE NEVER SHOWED UP. My tenants waited over 4 hours for him to come and JUST LOOK as the mess he and his crew left behind and he didn't even have the common decency to swing by and take a look for himself. It's been over a month since the new roof was installed and NOTHING has been done to fix or repair or make amends of ANY of the above issues. My last few calls were met with a voicemail and never returned. My next step is legal action.
DO NOT USE THIS COMPANY. They are horrible and the owner is shady.
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