Best 3 Bicycle Shops in Pocatello, ID with Reviews - YP.com
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04/30/2017
By: Beixy N.
Ace Hardware & Element Outfitters
I always loved this place , especially for the customer services. Today I called to see if they have a wine in stock that I really like , even the manager in the past ordered a case for me so I talked to a girl I think her name is Liz and I gave her the name of the wine and she was kinda mad a think and was well "you need to tell me what kinda it is because I don't have just one " I was ok I look a my bottle give her the information and she said yes we have two . I was excited because I wanted for a gift so immediately I told her if she can hold it for me that I could be there in few minutes; she had really bad attitude and talking to me like I was stupid she tell "Well I'm in a computer I don't know if we have it" . Fair enough I'm still trying to get this wine I asked her can you please look so I don't have to drive all the way there; she let it out the biggest sigh and went to look . After a while she come back and her answer was " I can't find it , you need to come to the store a look for it !" .... excuse me? You don't know where your inventory is ? Do I need to come a look what I need to buy?? what kind of customer service is this???? Again I always loved this store , but this girl may need some customer service coaching.
04/08/2015
By: D R.
Ace Hardware & Element Outfitters
Don't order on-line. They will charge you for the return shipping it seems no matter what. I have no clue about in store policies as I am out of state. Just because the shoe fits employees, doesn't mean it fit me the same. I guess I was supposed to wear in pain and hopefully stretch out the width on top of my foot. This experience Outfitters has taught me to never order any shoes on-line, even if same brand and size for over 20 years.
02/04/2015
By: Jeffrey C.
East Fork Bikes
Great job and very quick service with a base grind and tuning my snowboard. VERY reasonable price. Thanks!

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