269 Margaret St, Plattsburgh, NY 12901
- Mon - Sun
Open 24 Hours
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- Edited: 05/14/2017
I've been a regular, loyal customer of City Taxi for over six months now, using them twice a day, five days a week. Never had a complaint before last night.
I had a few drinks with some friends (as consenting adults are allowed to do) and found it time to go home. I went outdoors before I even CALLED a cab and proceeded to wait there for an hour in the cold. I wasn't too irritated about waiting, because I know they're busy on a Friday night.
After an hour, I called them back to make sure my cab was still on the way. The dispatcher was such a rude jerk to me that I'll never use their company again! He informed me in a very snotty voice that my cab had already been there, beeping, waiting for me, and I wasn't there. I asked if he was sure he sent it to the right address, because I'd been waiting outside the ENTIRE TIME and no City Taxi even slowed down outside the house.
The dispatcher said "No, you weren't there, so you're gonna just have to call somebody else" and hung up on me.
So City Taxi, what a class act - leaving a drunk girl stranded in the cold outside her friend's place for an hour, then not even apologize or offer to send another cab. Just HANG UP on a paying, regular, loyal customer.
And that's why they lost my business. Their new motto should be "The customer's always right - unless it's a Friday night and they've been drinking. Then we're free to treat them horribly."
Very upset with this company. It seems every time I try to use it either there is no answer or like now no answer then phone off the hook. Not a good way to keep business!
- DetailsEdited: 12/10/2016
Holy shite, girl on the phone had no idea where a major craft beer store was, could not hear her over ringing phones and bad connection. Cost $14 to drive 1.7 miles and back, + $3 to wait "7" minutes. $17 total, almost worth it to walk instead. Next time I will take a cheaper cab and call another one back so no waiting fee
- DetailsEdited: 11/09/2016
Really nice service and quick. The cars were really clean as well. I also appreciated the fact that they recommended some places to eat at. Will defintley be taking city taxi again!
Drivers are friendly and great customer service from the dispatcher. The cars are very clean and you never wait long for your cab. They are always their within 20 minutes or less.
So bad company no respect or manners of how to talk when you call them no one comes you call them again they will swear and will tell you call another company . The only thing they are proud of is that they are the only taxi company working in the area
The driver was absolutely lovely. But the dispatcher was so rude. He yelled at me and hung up twice because I wanted to know how many minutes the cab would be
I am a 21 year old female and their dispatcher hung up on me 3 times at 2 in the morning while I was standing on the street waiting for my cab ALONE!
So far I enjoyed using the service of this taxi .... I think it's a very commendable taxi service ... Most of the drivers are friendly
Best ride with city taxi in plattsburgh ! I ride their fleet of 20 taxis almost every weekend... Taxi # 8 is awesome with a very friendly driver during evening... Love city taxi!!!!
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