Pet Boutique in Plano, TX with Reviews -
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By: Israel B.
Le Paws Grooming
The BEST groomers I've ever been this guys so much. They are great with the dogs and have aesthetic sensibilities. The staff is terrific too, relay easy, lovely people! My dog Nemo loves Le Paws Grooming!
By: pamelaw50
Bentley's Dog Wash & Fine Grooming
I think this is a genious concept, and I wish I had known of it about 50 messy dog baths ago! I like to keep my dog bathed, but the idea of cleaning her, as well as multiple towels and the entire bathroom after? Not so much. :) My (large) dog and I visited Bentley's for the first time on a very recent Saturday morning, close to 8:00 a.m. My first impression sadly, wasn't spectacular. One of the employees walked past me, heading outside, as we entered. She did not so much as make eye contact with us, much less greet us and make us feel welcome. I shrugged it off at first, but then she passed us multiple times after...quite close by (as I was sorting out how to work things)...and again would not even glance at us. I have no choice but to presume she did NOT make eye contact, for fear I would require something of her if she did. Either that, or she was too good to be bothered with us. Call me picky, but I don't like to be made to feel as if I am either invisible or a bother, when I show up at a place of business to turn my money over to them. If you can look past the disregard of the staff though, it is a quite painless way to bathe your dog. Surprisingly, my dog went right up ramp into tub, and stood there fairly calmly while I bathed her. Where bathing her at home would consume huge amts of time and energy, we were in and out in about 20 mins. No fuss, no muss!! *Word of advice: Notices indicate it takes dryer about 30 secs to warm up? It never warms up. Air is quite cool, so you could end up feeding in a lot of $$ to dry your dog. In future, I will just bring my own towels.
By: drea.askins
Plano Pets
Wow...that is pretty much all I have to say about the horrible customer service I just received at Plano Pets. My husband and I went there and are interested in a large parrot. First of all, we walked in and were not even greeted by the staff, even though they watched us enter the store. We walked around, and I wanted to ask about there parrot. I was not intending on purchasing that particular one, but more interested in learning about what birds they sold. Immediately the red headed girl said, "Oh, you don't want that bird, she'll hate you because she doesn't know you." She immediately went on about her work. Then, she returned to me and said she could get me a baby parrot for $1500-$2000. She said it in a way that seemed as if I couldn't afford a bird or like they were out of my price range. I asked about sugar gliders and she refused to say the breeder (which is scary to me). She said her reason for not saying the name of her breeder is because she didn't want me to buy from them instead. I didn't ask because I want to buy from them, I ask because there are several bad breaders around town who sell sick gliders. On top of the rude employee, the store is disgusting and not well kept. The sugar gliders are kept in small glass cages. I really hope that someone comes to do a suprise inspection because it is disgusting.
Tips & Advices
Many people fear that their pet will be injured at the groomer, but incidents of serious injury are infrequent. For minor injuries , it is appropriate the groomer pay the vet bill, and can usually be worked out between groomer and owner. For moderate to severe injuries, you can attempt to activate groomer’s liability insurance to cover medical expenses. However, be aware that most groomer contracts stipulate that the business does not assume responsibility.
Staff at groomers know that there is inherent risk when handling animals, and they are familiar with being snapped at or bitten. However, it is not a normal occurrence or something you should ignore. Many people choose to cover medical expenses or pay extra--at minimum, apologize and get the dog into behavior classes. It is a given that  you should sedate or muzzle the animal for all future grooming sessions.
It is always recommended to make an appointment to get your pet groomed. While some groomers, especially in the larger pet stores, can accommodate with short notice, popular neighborhood groomers are often booked out two weeks out or longer on weekends.
If your pet has sensitive skin, let the groomer know when you set the appointment. But be aware, all dogs have sensitive skin by human standards--their skin is much thinner. Therefore, you should be on the lookout for signs of sensitivity, and reduce it through regular grooming with gentle, natural shampoo and conditioner. Oatmeal shampoo is a favorite. Daily brushouts and omega oil supplements are recommended for every day at-home care.
For various reasons including insurance clauses and pet-owner relationship dynamics and behaviors, groomers prefer owners don’t stay with their pets while being groomed.

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