To be fair. . .here are my updated comments regarding pool construction with Venture Custom Pools. 7/21/16: Spoke to Chris, one of the owners today. I really wish I would have known who he was/how to get a hold of him as well as the V.P. of construction, Garry. Not that I should have had to, but if I had reached out to either one of these gentleman as soon as my project became troublesome, I believe they would have corrected the issues. They, of course, assumed their employees were doing their jobs and were not aware of my problems until they read my social media post. In hind sight, unfair to them, and I recommended they make it clear who customers should contact with concerns on their website and/or when customers initially sign a pool contract. I would only post discouraging business IF the owners and/or top management had failed to address my concerns. Wish I had started with Chris or Garry before posting here. Having another successful week on this project!
Mark, Nadya and I want to thank you, Venture Pools, and your staff for building us a wonderful pool and arbor. We have been pleased with how every facet of this process has worked – from the design thru construction.We so appreciated your help and follow-up through the design process. You did a wonderful job of matching ur wants to an affordable design that exceeded our expectations.The construction process was also a great experience. Your team showed up promptly, they were neat, and the quality of their work was high. The finish looks beautiful on both the pool and the arbor.Lastly, I want to compliment Amanda. She did an excellent job of keeping us informed of everything that was happening. And if I had a question, she was very quick to respond.It has been a real pleasure to work with your company, and we would happily recommend Venture Pools to any of your potential customers.Thanks again and holiday best wishes to you and all of your staff.
I live in Oak Point. Venture Custom Pools built my pool about a year ago today, and I was going to let you know that me and my family are thrilled with it. We wanted to give a special thanks to John who helped us design it. He took the time to listen to what we wanted, then gave some suggestions that turned out to be perfect, and John can't thank you enough on the stone wall idea. It has come in handy more than you know. Last but not least, Amanda, Becky, and Jordan were amazing with the building process, step by step they walked us through it. I probably called Becky and Amanda 300 times with my dumb questions but they were always helpful and knew the answers to them all. Jordan I tip my hat off to you always saw that white van out front checking up on the construction crew in that 110 degree heat. So I would recommend Venture to anybody!
My pool is now complete and I am thrilled with the result! Many of my friends and neighbors have commented on the speed of the build and the quality of the work that was done.Not only did the final result exceed my expectations, but my experience with the knowledgeable staff has also been noteworthy. From the design to the service I received, the building process has gone smoothly and everyone was very helpful throughout the process. I have no doubt that any warranty service, should I ever need any, will be just as hassle-free.Thank you for making my pool purchase something that I'm proud of and the buying/building experience so easy. Great Job, Venture! :)
I must admit that this review comes a little late but Venture built such a beautiful pool I just haven t been able to get out long enough to do it!! In all seriousness, we sincerely want to thank everyone at Venture for everything. It was amazing to watch the guys come in and dig the hole for the pool; they were fast, efficient, and above all professional! What was probably the most impressive part of the entire building process was that the rain did not slow you down at all; everyone still showed up as promised, or earlier, rain or shine! From the day the hole was dug until the day we took our first swim it was 3 weeks and 1 day...that's amazing!