When I decided that I wanted a motorcycle, I did a lot of research and then I sat on a lot of motorcycles at a lot of dealerships. Some sales people where very pushy or had no time at all for my numerous questions, while others would just pretended that I did not exist. In then end, my final decision was between four motorcycles and one was the Suzuki V-Strom DL650A. I had previously visited Plano Kawasaki Suzuki and I liked the sales approach which was informative without being pushy or bashing competing brands. I called them to ask if they had a DL650 that I could sit on, and the answer was no, but that they where expecting one to arrive in a few weeks and then they took down my contact information and promised to give me a call. They did. I had a sit and the bike felt good, but I also went for a sit on a couple of Honda models and a Yamaha at other dealerships. About a week later I bought the Suzuki. The after sales support has also been great. I have ordered parts, and a shop manual, and such and I get a call as soon as a part comes in. I think the best part of my experience was the relaxed, no pressure and informative sales approach that I experienced as a new rider. When I took delivery on my new moto, one of the sales people, Tom, geared up and went for an hour ride with me to make sure that I was comfortable on the bike. My V-Strom was a lot bigger than the tinny motorcycles in my MSF basic rider class, but after some parking lot practice drills and the ride with Tom, I was sure I had made a good choice. For those who are just starting out, I would recommend getting some help sorting out all the issues involved in choosing a good model for a first bike from the folks at Plano Kawasaki Suzuki.
I have a 2015 Kawasaki Ninja 650 that I wanted to add LED Lighting to and frame sliders. When I called and spoke to Bob Bishop in the parts department, he quoted me a great price...50% less than I was quoted at another dealership. I drove in, dropped her off, was told it would take a few hours and would be done in the afternoon. I came back to pick her up and everything was perfect. On top of that, I thanked them for giving me a great price and told them what I was offered at the other dealership. Bob explained that after it was all said and done, it took longer than expected and it would have cost me about the same of what I was originally quoted by the first dealer. Nonetheless, he said they would stick to their original quote and I was incredibly grateful. A business that stands by their word is a business worth going to. I highly recommend anyone to go see Bob and his crew at Plano-Kawasaki-Suzuki. They are a good group of guys!
My experience with PKS has been outstanding so far. I dropped my bike off for service on Saturday not expecting a repair quote until Middle of the week. I was notified on Monday the quote had been processed, and just needed approval to order parts and begin the work. Kevin the service writer was honest with me, told me what I would be charged for labor and parts up front and was even nice enough to look for potential discounts for me to help save money. I have been turned away by other dealerships telling me they don't work on my bike or aren't qualified to service my machine, PKS quickly told me what they could do for me, instead of what they wouldn't. I am a very loyal person and they have earned my trust, my business and my recommendation to other bike owners. Keep up the great work PKS! I know my net visit will be just as pleasant as my first!
Service after the sale.... So to follow up on my Jet-ski purchase, one of them was getting moisture in the display unit. Called AJ up and Bob, the service manager assured me they would not "fail" in the middle of the lake. Stopped by on my way to Ray Hubbard, and they got all the information and looked at it, ordered the part, then I took them back in once the part was here. Being new to Jet-skis, I asked AJ to have her guys look them over to make sure I wasn't doing anything stupid. She calls me up later that week to tell me the tires are wearing uneven and need to be "aligned". She sent the trailer out to the trailer shop, and had a new axle and 2 BRAND NEW TIRES put on!!! She even got me a spare, so I wouldn't have issues in the future. AWESOME customer service from my extended family at Plano Kawasaki Suzuki!
I've seen a lot of bad reviews about this place but my experience was great. Bought a nice used Kawasaki Concours with no hassles or surprises. It even had a full tank of gas (wow, 7.5 gallon tank). Unfortunately, the fuel petcock started to leak shortly after leaving the store. This was not seen during the test ride (must have been the full tank of gas). Even though I had already signed all the paperwork which said I bought it "as is", the salesperson and shop owner were quick to say "bring back and we'll fix it". Which they did at no charge. I would definitely buy another motorcycle from these folks, but never assume, always ask questions.PS If you want to be treated badly, try a Harley dealer.