This was my first time purchasing a Honda at V.I.P. and I will definitely be back again. My salesperson Jose Fernandez was straight forward, friendly, and very knowledgeable. If he didn't know the answer to a question I had regarding the CR-V EXL, he found out the correct answer was and didn't just tell me what I wanted to hear. His follow-up is fantastic, he is quick to respond to a call or text, and he made the deal happen! When it came time to talk with the sales manager Vanco Etimov he was personable, courteous, and not high pressure. The paperwork went very smoothly with the business manager John Castellanos. There were no surprises, he thoroughly explained all the closing documents, and he was respectful of my time. If you are in the market for a Honda you need to go the V.I.P. Honda and ask for Jose Fernandez. He will treat you right and get you the deal want without all the games!This was my first time purchasing a Honda at V.I.P. and I will definitely be back again. My salesperson Jose Fernandez was straight forward, friendly, and very knowledgeable. If he didn't know the answer to a question I had regarding the CR-V EXL, he found out the correct answer was and didn't just tell me what I wanted to hear. His follow-up is fantastic, he is quick to respond to a call or text, and he made the deal happen! When it came time to talk with the sales manager Vanco Etimov he was personable, courteous, and not high pressure. The paperwork went very smoothly with the business manager John Castellanos. There were no surprises, he thoroughly explained all the closing documents, and he was respectful of my time. If you are in the market for a Honda you need to go the V.I.P. Honda and ask for Jose Fernandez. He will treat you right and get you the deal want without all the games!
We visited VIP Honda a few weeks ago on a Saturday morning. It was the third dealership we visited looking to trade in our 2013 Honda Accord and purchase a 2017 CRV. In other area dealerships, we were so disappointed with the treatment we received from both the sale reps and then the dealership managers. We did not want to be sold. The way numbers were presentenced to us in other dealerships was so deceptive. Much like the nut under the shell. It was exhausting. We knew what we wanted and what we were willing to pay. I reluctantly agreed to visit VIP Honda in North Plainfield, NJ. We met David Otero. We told him what we wanted and what we wanted to pay. David listened. He was direct, clear and explained exactly how VIP would offer us the best deal possible. And, they did. We also met Rich Jakubowski. Both David and Rich were outstanding. They were us with warm, friendly and treated us with respect. We purchased our new CRV. I must say, we have never had such a wonderful experience buying a new car as we did with VIP Honda. Thank you, David. Thank you for listening to us and helping us to enjoy our new CRV.
I contacted VIP HONDA on Thursday March 12, 2015 about 6:42pm in the evening after being burnt by another sales person from another Honda Dealership. I was able to speak with Jeannette Macpherson, the VIP HONDA internet sales Rep who listened to me vent for about a half an hour about my bad experience with the other dealership. Jeannette agreed to match the written price that I got from the other dealership and by Saturday March 14, 2015 at 11am, I entered VIP Honda. I met with Jeanette and the sales person Alex Veras, who was great and actually patient given that I was extremely apprehensive. I met with Charles, the sales Manager and Phillip, the general manager and we completed the sale at the previously agreed price. I did my financing with Juan and got my 0.9% financing and was out the door by 2pm, in enough time to get to work on time. I don't ever recall leaving any car dealership in this record time. I don't ever recall visiting any dealership where games were not played. I must say, my experience with the VIP Honda team was very positive and I highly recommend this dealership.
Unlike many vehicle repair experiences I always look forward to a visit to VIP Honda service center. The team here is friendly, knowledgable and they take the time with each customer to ensure you understand service scope, problems, cost and time to completion. The entire team customer team Gwen, Ted, Phil and John and the service technician staff behind the scenes always impress me with their customer at center focus. I had a gear grinding noise in my vehicle; they had a technician (Sam) go for a ride with me and he spent a good 15 minutes working to identify the problem. Upon returning he discussed the solution and the service team worked out cost that was acceptable.. Even though I often work from their comfortable wifi cafe munching on the complimentary bagels, Danish, coffee, juice and water they often offer me a loaner so I can go about my day. Their wifi is good so I am able to work right from the cafe, very convenient. This is the best it gets!
I just bought a mini van and after looking around several Honda dealers in the tri-state area, I finally walked into VIP Honda. The first time me and my wife went in there, they gave me a great deal on what I wanted to buy but I thought I could find better and walked out. After a couple of weeks in the market, I realized that VIP Honda was the best. Their people, their process and their price - cannot beat them. My sales person was a really nice and friendly gentleman by the name of Roman Alpin. He welcomed us into the showroom and gave us all the information that we needed to make our decision. Very kind and understanding man. In addition to car negotiation, he would also indulge in small personal talk about family values, his own life etc. Very refreshing, especially cause no one does it these days. Very friendly family atmosphere. I would definitely recommend Roman to any prospective buyer that walks into this showroom.
I have owned 5 Honda Accords since 1985 & when it came time to replace my 2003 EXL coupe (203,000+ miles), there was no question that I would buy another Accord. I have been maintaining my vehicles @ VIP Honda for the past 12 years & can only say positive things about the service department. Gil Cotto, my sales representative, was a wonderful person to work with -- caring, attentive, knowledgeable. He guided me through every step & set up my cell phone with blue tooth & demonstrated a number of new features. Rita Duffy, customer service manager, explained the VIP Honda Rewards Program. Vanessa worked with me on the financial details. My relationship with VIP started in the service department and I look forward to working with them -- Gwen, Phil, Ted & now Gil. Come in for coffee, bagels & a newspaper while you wait -- if not get a loaner. VIP Honda treats you like family !
Luis offered great service when we went to get a used SUV. We wanted a good-size car. The car we saw online was already sold out. Luis showed a CR-V instead that was perfectly detailed and in a great shape. He let us test drive the car and offered a great price on it. Although he spent hours with us and we pulled out at the last moment literally right before signing the contract, Luis had such great patience and was kind about it. He said he really wants us to feel satisfied with the purchase. They so deserve a great review for the quality of the product and the service they offered. Oh and the owner Mr. Vince came to us and chatted with us. He was a handsome, charming, and young ;) gentleman. Just when you go see a car, make sure you research profusely and know clearly what you want. Otherwise, you may end up making a rash decision you might regret later