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By: Tammy S.
Pool City
I have been a pool person for many years but recently we decided to join the Hot Tub Club. As with any major financial purchase i did months and months of research. I spoke to so many sales people I could not keep all the deals straight in my head. There are so many aspects to consider since once you sign on the dotted line you own something almost as expensive as a small vehicle and with you ( if you choose correctly) for many years to come. That's where McKnight Rd Pool City manager Adam AKA The Hot Tub Guy comes in . I found him to be very knowledgeable about all of the hot tub products. He never pushed me one way or another he simple told me facts pros and cons about each of the many variety of hot tubs. I deal with people daily and I can smell a scam or sales pitch coming...Adam did not have angle. I'm sure he enjoys making the sale but what I got from him was his passion to make sure I /the customer understood what I was buying. His focus was to do everything in his power to ensure I would be totally satisfied with my hot tub for years to come. I literaly spoke with him for hours and I never felt rushed , no question was to small. Trust me when I say, I am not an easy customer when it comes to spending big money...money period. I ended up with a Sundance780 series and I am absolutely thrilled. I found Adam to be a person of integrity, he was honest and a down to earth kind of guy which in this day and age, tuff to come across. A few days ago I had a minor issue with a cap on one of my hot tub hoses not being screwed on tightly. I called Adam who again was a man of his word and put me in touch with Customer Service. My repair person was Jim and he was also great and knowledgeable. My issue was taken care of ASAP which is just what Adam said would occur if, I had an issue with the Hot Tub after it was installed.
By: Tom H.
Swimming Pool Discounters
Boy am I glad I didn't listen to any of the reviews below. I actually decided to go and check out Swimming Pool Discounters when I was looking for a pool for my kids recently and did deal with Bob. He was very helpful in explaining the differences of the pools and filter systems. He explained about the installation and that is should be installed in about 2 weeks depending on the weather. When I didn't hear from the installer in about a week and a half , I called Bob and he gave me the installers phone number and I was installed quickly afterwards. My pool has been up for a month now and everyone raves about what a great pool I bought and when I tell them what I paid for it they can hardly believe it. I definitely would highly recommend Swimming Pool Discounters - nothing but informative and helpful!
By: Gamikalex@yahoo.com N.
Pool City
We are loving the hot tub we recently purchased from Rob at Pool City on McKnight Road. Having never had one before, we had lots of questions before we made our purchase. Rob took the time to answer each and every one. He was very easy to work with and the entire process went quite smoothly, including the crane that was necessary to lift the hot tub up onto our deck. On a related note, I had a maintenance question for which I needed to talk to their customer service center. The girl I spoke with knew exactly what I was talking about and my issue was promptly resolved. Would definitely recommend Rob and Pool City to anyone even considering purchasing a hot tub!
By: Joanna C.
Pool City
The experience of purchasing our hot tub and gazebo from Pool City's McKnight Road store is one to be shared. Our salesperson (Rob) helped us with making the right decision for our space. He double checked measurements and followed up to make sure all went smoothly with the delivery and installation. The installers were speedy and thoughtful. Bringing the hot tub down a hill into a narrow back yard was a challenge and they handled the merchandise and the land as if it were their own. We will never forget this experience and will continue to return to Pool City for all of our back yard needs.
By: meggerz007
These beds are A+++ in my opinionI'm getting color everywhere even in my face and legs which are always last to tan for me.I wasted alot of money and time on places around the area who specialize in fancy beds but never replace bulbs... I went to island tanning because my other salon was closed and now i'm hooked!!! After just one session at Island Tanning I noticed a dramatic difference in my tan. I was going to the other salon for weeks and barely tanned at all!Did I mention cheaper! Better tan for a better price. As long as these beds continue to work i'm staying! HOOKED! <3
By: courtney.sivewright.5
Swimming Pool Discounters
I was wary of buying a pool here after seeing the negative reviews...but the price was $4,000 less than Pool City or Alpine Pools. We crossed our fingers and made the jump. The installer left a lot to be desired as he's one of these kids who only likes to communicate through texts...and did not like to actually SPEAK on the phone, but the pool was installed within 2 1/2 weeks of purchasing it, and the installer came back and corrected the issue with the liner (it wasn't warm enough for it to stretch properly and started pulling out of the top.....all fixed now though!).
By: James C.
Pool City
We also recently ( July 2014) purchased our first above ground pool from Pool City on McKnight rd. The staff made this experience as painless as possible! We had competitor quotes and they were able to not only match, but exceed in quality the equipment in the pool package. They took time with us to educate us on pool 101 things like chemicals, testing, what to look for and how to treat. We were just recently in for pool closure supplies and couldn't say enough good things about the team at pool city!
By: Heather D.
Pool City
It was a positive experience deciding on an above ground pool from Pool City McKnight Road. The sales rep Rob was very knowledgable and helpful in explaining all of our options and in the selection process. He was also available throughout the installation process and beyond to answer all of my questions as a new pool owner! I would definitely recommend visiting Pool City McKnight Road if you are in the market for a new pool.
By: Al S.
Pool City
We love our new pool! My husband and I stopped at the North Hills store to simply look one Saturday afternoon but thanks to Adam with his polite manners and product knowledge we never looked elsewhere. It was our pleasure dealing with Adam we appreciate all the help he gave us in our decision making and now we have our pool in before Memorial Day! Looking forward to summer, backyard poolside.
By: Eric R.
Pool City
I purchased an above ground pool several years ago which we love. I returned in July a year ago and purchased a Chelsea hot tub. I did my research and Rob helped me the rest of the way with providing great sales guidance. I referred a friend to Rob for a hot tub who also referred a friend of his. So 3 hot tubs proves it's a great product and a great place to buy. Thanks Rob and pool city.

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