Premier Salon and Spa
400 5th Ave, Pittsburgh, PA 15219
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Kate is the best!! I have gone to her for 2 years now. The best cut, color and highlights ever!!! The bonus is they do everything here-one stop shopping. When you're finished pampering yourself you can grab a new outfit. I love that its in the city, just park in the garage - walk the skywalk and you're there!
Thank you so much for your feedback on your wife's visit with us. We greatly appreciate you taking the time to let us know how we can improve our customer service. We take great pride in our customer service, and it is apparent that we fell extremely short of not only your expectations, but ours as well. I understand that some people are more comfortable with the anonymity of the internet to air such problems, but it is always best to contact the management personally so that the situation can be rectified. We have over 25 employee's who are hard working and fantastic at what they do, and to paint them with the same brush as those you were unhappy with is unfortunate. We sincerely apologize that your wife's birthday visit with us was so unsatisfactory. This is TOTALLY unacceptable, and I am so glad you informed me of this so that this type of poor customer service doesn't EVER happen again in the future.
Avoid this nuthouse! Sheer Incompetence - including the mgt. As a gift for her birthday, I booked several services given other reviews here. The first issue was when we tried to enter Macys from the garage at 9:30 am for a 9:45 appt. No one told us that Macy's does not open until 10am, nor did they tell another woman waiting to enter Macy's for her 9:30 appt. So she was late already. I noticed employees entering a side door at street level. So we entered there also. Since we arrived early for our appt, we were still on time. When I mentioned our issue to the receptionists, they said ""we probably should have told you that"". (I guess). So I again reminded the staff that it was my wife's birthday and this was a surprise gift for her. They asked us to have a seat as the person scheduled to perform the services had not arrived as yet. Now.... their website specifically states that ""customers' should be on time so no others have to wait"". Again we arrived 5 minutes early. At 10:10 (25 minutes late, the staff member arrived. They called her 3 times on the phone (in front of us). We should have left then. After she argued with the receptionists about not being notified of the appt. she went in to do the first scheduled service (pedicure), again 25 minutes late. After finishing, she took my wife to the next station for ""Spa Manicure"". She was interrupted for several minutes as someone came by to ask what she wanted to order for lunch. She then started the manicure. About 10 minutes into it another person came by and ""scolded"" her for ""stealing"" her customer (my wife). This caused our person to become visibly upset and she left her station and began crying - leaving my wife alone. She returned and was interrupted again by someone else who then stated she was scheduled do my wife's facial. At that point, the staff person still rattled stated she would only be a few minutes more!!! (Remember, she had just started the manicure)....so now she began to rush it. She then left my wife alone again telling to keep her nails under the dryer. My wife was now completing the service herself. Several minutes later, she walked past and my wife asked if she was done...since her nails were not done and (already chipping!) She took a quick look at them and told her to dry them again! After several more minutes, she returned to take my to get her facial done. When they went to that station, that staff member was now angry and sarcastically stated ""she did not have the time now to do the facial"". At that point, my wife was visible upset and was pretty much fed-up with the sheer level of incompetence. So she went to the receptionist who said she was sorry and stated this was not normally how they treat customers........(I would not bet on that). Then, asked my wife to pay for these 2 services!!!!! She had enough and so she paid. (They were quite fortunate that I was not present at that time). She then told my wife that when she rescheduled her facial, they would give her a discount. Gee......how dumb was that? Really? As if we would ever return. So, if you folks want to be treated as incompetently as my wife was (on her Birthday), feel free to schedule your services with these dimwits. We were also told that the manager was aware of what was occurring but chose to ignore it by two other staff members who were ""hawking"" their services in Macys that we ran into later that day.... That really should tell you folks reading this all you need to know about this company...how many other women do you think my wife has told about her experience - alot. Since I teach workshops across this region to very large groups including at universities. Anyone want to guess which organization I am currently ""targeting"" in these presentations? My advice -avoid ""Premier"" Their name is even an oxymoron!!!
In town for my son's wedding and the celebration of my mother's 90th birthday, I could never ask for more than Dallas's artistry, professionalism, and kindness. He listened and creatively adjusted his beauty contestant experience to women 60-something and far beyond. I felt wonderful walking down the aisle that evening, and my mother's after-Dallas beauty took my breath and brought tears to my eyes. I treasure the pictures! Beware, however. All make-up artists are not equal, even in this well-known salon.
I called the salon and booked an appointment with Kate for my nails……we became fast friends she is FABULOUS!!!!!!!! She does my nails and waxing she is the absolute best. Then she suggested I use Ellen for my facial…..all I can say is I was in HEAVEN……then after my last stylist messed up my hair she suggested Toni….well, the front desk messed up my booking (she will remain nameless here…she has redeemed herself) and a stylist name Lauren (sorry Lauren if I spelled your name wrong) said she could do my hair. Of course, I was skeptical because I did not think she could do black hair. Well, let me tell you white chocolate did her thang…….and can I say I’ve gotten more compliments on my hair since I’ve been here and my hair is bouncy and soft to the touch….Sorry Toni, I’m keeping white chocolate on my hair because she did her thang!!!!!!!
I love the shop and the people I’ve met, through Kate are just wonderful!!!! Ladies, I’ve done nothing but suggest to my friends here the place to go and who to ask for…….Now Lauren is on my lips…….you rock sistah!!!!!!!
I got a reccomendation from my hotel and booked my first appointment (a mani/pedi) about a month ago. I was booked with Kate, she is the sweetest girl and to be honest there is not much this kid doesent do. So far I have had a mani/pedi (and continue to get bi-weekly manicures) a brow wax and a bikini wax. She is so comforting you don't even feel strange and uncomfortable getting waxes with her. My friend got a massage with Kate and she won't stop bragging, I'm gonna have to book mine now. At Kates reccomendation I got a facial with Ellen this week, BEST FACIAL of my life. Ellen is very precise and professional while being welcoming and warm. I adore this salon and encourage everyone to go there.
The good -
The front desk ladies are very friendly and welcoming
The manager is extremely kind. (He stopped to have a conversation with us and complimented my nails)
Again Kate and Ellen are wonderful service providers.
The only thing I did not like was the lack of polish colors. I prefer bold dark shades, however Kate brought me a stunning color in a glitter black.
Try premier, they are so worth it.
My friend K and I were in town for the hockey game, while our husbands were out having pregame drinks, we decided ti get our nails done, and the omni hotel suggested Premier Salon.
We were both booked with a girl named Lauren initially, then another tech had a client cancel (lucky for us) and she was able to take me. Lauren, while being very sweet did a horrible job on my friend K's nails, she clearly had no idea how to do the axxium service. After my friends nails were done they were bumpy and unevenly pigmented, I asked Kate (my tech) about how we can fix this, she promptly fixed the problem, and re-did K's nails. Both of our axxium manicures turned out perfect (we picked Russian Navy). While we did have a wonderful time I'd like to highlight the good and the bad.
The bad -
Front desk booked us with an untrained technician and the desk girl had no idea about axxium.. How do you sell it without the desk being educated?
Limited color supply of Axxium and polish in general, Manager PLEASE give these techs some new hotter colors, Russian navy was the only one we liked.
Music... Opera is so boring.
Lauren seemed to have no training in Axxium, Why is she permitted to do them if she has no idea how? Offer more training, or better yet, Ask Kate to train them, shes AMAZING.
The good -
Kate in general, She had us laughing and smiling the entire service. We felt completely comfortable, unlike some other techs Kate makes you feel like your a beloved and always welcome friend, even if you have never met her before. Highly suggest booking with this sweet girl! Before we even knew she was doing my nails, she advised Lauren how to quickly and comfortable remove my Shellac polish, and offered to remove it herself to save us time. Shes so gentle, unlike other techs i have had. She offered us drinks, and took special care of my very pregnant friend K, making sure she was and baby were comfortable.
The salon is very pretty and seems very well maintained
They have really yummy coffee.
Cant wait for our next trip to the burg'
I have just moved to Pittsburgh and had gotten a terrible haircut last week. I went to Kate today, to try and get it fixed. I have NEVER had such a good cut, which amazes me because it was so awful to begin with. I suggest all middle eastern women go to Kate, she has given me the best haircut ever. Kate THANK YOU for fixing my hair and taking your time to teach me to style it. I promise for my next appointment i will be on time.
I just moved back to Pittsburgh and I tried a few hair stylists over the past few months. I am very particular about my hair. Diana was recommended to me by the manager. I have had tons of compliments on my style and especially the hair color. She took her time and got the color perfect! Thanks. You did a great job!!
I have trusted Lan with waxing my eyebrows for a little over 1 year now. Before Lan, there was another woman that I allowed to wax my brows at Ecotage and I ended up getting bumbs all on my face. I switched to Lan and haven't seen any bumps.
Also, I just had my first facial with Lan. I opted for the Express Facial because I was going on my lunch break...IT WAS ABSOLUTELY WONDERFUL! I'm sad that I had to go to back work!
All in all, Lan has a wonderful personality, she makes you feel welcome and comfortable, she is vary knowledgeable about different skin types...like African American skin...and I trust her with keeping me beautiful. I will continue to see her and recommend her to everyone.
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