My little Maltese mix, Buddy, who is an 11 year old rescue from four years ago who had been terribly abused, had been rejected by every other groomer I've ever taken him to because he bites viciously when he's scared. So most of the time he has looked pretty scruffy. I informed them that this was an issue because I didn't want him to bite them. They assured me they would do the best they could and would call me if there was a problem. When I picked little Buddy up, they said he hadn't even tried to bite them and didn't give them any problem. To my surprise, he seemed very happy when I came to get him and he looked very cute and clean. I don't know what they did, but they must've worth some magic with him. Very happy with their service.
09/24/2016Three Dogs & A Cat Grooming Salon
I have heard the rumors about this place smacking around people's pets and I have seen the video of the woman confronting the owner and staff about smacking her dog, but I had not witnessed anything like this myself, until today that is.I just walked in to pick up Fred (our dog) and the other woman, not Jan (the owner), was smacking Fred in the face, screaming at him to the point she was out of breath, and generally roughing him up by the collar. Fred was very scared looking... I didn't say anything, but they were embarrassed and they knew I saw. The situation was very much like the video that was posted previously. I wish I could find it... I'm sure Fred was not listening and squirming around, but this lady was to the point that she was almost in a rage about it. I saw it first hand, this is not slander or gossip.We have been taking our dogs there for 15+ years, but we will never go back.
The staff upfront and the groomers were wonderful. But upon arriving home, the dog had obviously not been completely bathed, ears were dirty, he was shedding everywhere. And this was after a full groom. One of his nails was cut so short they were unable to shave it down, so it was easily caught while he was walking and cracked in half. He was bleeding for over 20 minutes and had to be tended to at a vet. But the reason for this review is the interaction my wife and I had with the owner, who hung up on both of us multiple times while trying to figuring what to do. She lied about my wife "screaming at that staff" while on the phone, which was not true because I was standing beside her while she was taking. She refused to refund and only talked about her "2500 loyal customers" and how she has never received a complaint. Please do yourself and your animal a favor and never go to this poorly run establishment.
They made my Portuguese Water Dog look horrible. They actually sheared all the fur from my dog claiming that it was matted and therefore they had no choice. This isn't true as I personally brush my dog every morning. When I complained, the owner said: “But we did tell you that we will cut the dog’s fur short.” Yes, they did, and I thought that considering that the days are hot in August, they are proposing a little cooler grooming. I never expected them to just shear the dog to the skin. I think they did it because they are hopelessly irresponsible. Although they charged $70 for this brutally simple operation they have not even trimmed dog’s ears and tail. Consequently, the dog has disproportionately long hair on its tail and the ears. I used Animal Elegance for more than a decade. Long before current management took over. Over all these years I sometimes took in stride their occasional compromise of standards and always paid their exorbitant prices without complaint. However, this fragrant negligence, combined with their total disregard of the fact that I was an old and loyal customer did it. I will avoid this place from now on and would like to suggest that you do the same.