09/25/2012NTB National Tire & Battery
DO NOT TAKE YOUR CAR HERE!! I had been a loyal customer at this location for almost 2 years, and for the past year I've had nothing but disappointment. I took my car in late May 2012 for its 30,000 mile check-up, and they told me that the front brake pads and rotors were totally worn out. They said they would need to be replaced and that my back brakes had also gone out of alignment and would need to be readjusted. They charged me about $500 (~$400 of it was for the new rotors and brake pads). Less than a week after this work was performed, I started hearing this terrible grinding noise. It wasn't happening all the time but would just come and go. Of course I was freaked out by it, so I took it back to this NTB (about 2 weeks after I had the brake work done) and asked them to check things out. I told them I thought the sound was coming from the brakes, but I didn't know what could be causing it. After having my car for a few hours, they told me they couldn't find anything wrong with my car or my brakes, and that when they took the car for a test drive that they didn't hear anything. They said the sound could be coming from the new ceramic pads rubbing a bit and settling in, and that if I started having problems or hearing the sound more frequently that I should bring it back in. Well, a couple months went by and I heard the sound maybe once but it only lasted for a few seconds and then went away completely so things still seemed ok.Finally, in early September, I had taken my car to Meineke for a standard oil change. When the guy was backing my car up, it made the sound again. He told me that I needed to get my car checked as soon as possible. I told him that I was aware of the sound and that I had already taken it to NTB once to have it checked. I briefly told him about getting my front brake pads and rotors replaced in late May and how my car had already been in once. He looked up in his system the labor + rotors + their best set of brake pads and said it would have only cost me $280 if I had taken it there...so I was over charged by $100! Of course, Meineke offered to check things out (they said they thought the sound was coming from the back brakes), but I wanted to take my car back to NTB since they had done the work.So that same day, I took my car back to NTB 15237. When they call, the guy begins with trying to explain my braking system and how there are disc brakes in the front of my car and drum brakes in the back (I'm like get to the point...) He says that one of the springs in my back drum brakes had snapped and that was what was making the grinding noise. I asked him what might cause such a spring to snap, and he couldn't give me a straight answer (Mostly like “Well, it’s hard to tell without actually being there when it happened...). Then I ask how much it would cost to fix-- with parts and labor, $275. I ask him how soon I need to get it fixed (obviously I had been driving around with this snapped spring for a few months. He tells me that it's not something that needs immediately fixed; it's not the spring that attaches the brake to the drum. Then I ask him which spring has snapped then. He says the spring that attaches to the back adjuster is the one that snapped. And I say, "Oh, the spring attached to the adjuster that you guys were messing with to realign my brakes?" And he says, "Yes, and I understand what you are implying but there is NO WAY that we would have snapped your brake." They were completely rude about it and refused to take any part in the blame, despite the sequence of events explained above (I didn’t expect them to pay for everything, but at least offering a small discount on the work as an olive branch). PS…I found the spring online, it costs $3.33. I called around to other mechanics have been told that for parts + labor, replacing this spring should not cost more than $100. Save yourself the trouble and take your car somewhere else!
07/30/2013Baum Boulevard Automotive
"Took my car here for an inspection and a load of repairs that I knew were coming (brakes, tires, oil change). I had the tires ordered on http://TireRack.com (like it suggests on their website) and they were delivered in a day, installed for a reasonable price. Not dirt cheap, but reasonable and better than Firestone or NTB. Unfortunately for my bank account, there were a few pricey additional items needed (catalytic converter, engine mount). Unlike everyone else on here with add-ons, I don't think they were trying to fleece me. The check engine light had been going on and off for some time, which was related to a hole found in the exhaust. With Hyundai Elantras, the exhaust flex pipe is part of the cat, so it was necessary to replace. I double checked what the guys had told me with my own research and found no reason to distrust them. The car had been making some general ""rough"" noises, which I reasoned to be the cracked engine mount. I also explained my financial situation (poor) and they tried everything they could to help, such as make sure the O2 sensor was no longer malfunctioning after replacing the cat, instead of just replacing it as well. And I'm pretty sure they threw in a pair of new windshield wipers. :-) After the fact, I looked at the parts and labor costs, and found that they were very reasonable, if not better than other places I have been in the past. The car now rides like a dream: quiet, no rumbles, squeaks or other ""rough"" noises as I mentioned before. Good job Baum Blvd Auto!On a side note, the lobby is pretty awesome, which some of the owner's collection of antique radios, a baseball pinball machine and cool signs."
Everyone in the service department at the dealership has been tremendous, but I cannot say the same for BMW on a corporate level. My car is only a few months old and the keep fob fell apart. I called the BMW corporate number to complain, and after more than 20 minutes on hold, they told me they would not cover it. I had to pay $250 for a new fob which had to be programmed at the dealership. However, the new key fob would not work. After FOUR trips to the dealership on four different days, it was finally programmed. It was not the dealership's fault - it was BMW's --- the BMW corporate engineers couldn't figure out the problem. They ordered a second new fob and still had problems programming it. I had to take off work on four separate days for this inconvenience, it cost the dealership and their mechanics time and money (shuttle service and rental car). This was not the dealership's fault and they should not have to have incurred the time and costs. The dealership couldn't have been more accommodating to me - they were wonderful. However, I am very unhappy with BMW on a corporate level. I should not have had to go to this expense, inconvenience and trouble.
In response to Nathan, Mitchell's flat rate labor rate to R+R heads on his Jeep is 13.5 hours@ $80.00=$1080.00, he was charged 1120. Estimate of 1200. was always just labor and he was told that. Make no mistake, he was informed of every step. We can't tell what machine shop charges will be till they access heads. Holiday and Vacation of Machine shop delayed completion. Design changes on Timing cover parts alone cost three days of searching. Sounds bad, but numbers don't lie. we told him approx. 1200. labor plus, we charged him 1120. plus mach. shop costs. and we solved his issues. $539.50 in gaskets, fluids, head bolts, plugs, a/c refrigerant, etc. Not all that much for major surgery. He was involved every step. 33 years and one key board jockey bad review? Who's the bad guy here?
11/01/2013Baum Boulevard Automotive
I also explained my financial situation (poor) and they tried everything they could to help, such as make sure the O2 sensor was no longer malfunctioning after replacing the cat, instead of just replacing it as well. And I'm pretty sure they threw in a pair of new windshield wipers. :-) After the fact, I looked at the parts and labor costs, and found that they were very reasonable, if not better than other places I have been in the past. The car now rides like a dream: quiet, no rumbles, squeaks or other "rough" noises as I mentioned before. Good job Baum Blvd Auto!