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09/05/2012
By: avalonresident
Avalon Veterinary Hospital
My two dogs needed medication for worms and a Depot steroid shot for itching. I new this is what they needed, but thought that I had to make an appointment in order to get it. Since I made an appointment I had to have an exam, $85.00 (for both dogs). (I didn't need my dogs checked out). I had stool samples of the pets naively thinking that this would help them make a determination as to what the worms were. The stool sample was $56 for them to examine and dispose of it. If I would have known that the stool sample was going to be that expensive I would have simply explained what the worms looked like which is what I did before even handing them the stool samples. Turned out that they didn't find anything and just went with what I described to them in the first place in order to make the diagnosis. I ended up walking out with a $200 Vet bill. Had i just been given the medication and the depot shot the bill would have been $63.After I left, I got to wondering why it was so hi. I went back to speak with Dr. Fitzgerald and ask why I was charged so much when it was pretty easy to determine that all we needed is a worm medicine and a depot shot which should have only been $63. She proceed to ask me if I thought they did this stuff for free. I understand that nobody does anything for free. I responded by saying, had I know that all of these additional fees would have been added I wouldn't have wanted the services done. She told me that since I made an appointment we had to do the examines and since I offered the stool sample they examined it. She said I should have asked what the stool sample examination would cost. She also said that if I would have simply needed the depot shot and the medication I could have just received "just" that as well. Bottom line, be sure to ask what every thing that is done to your pet or for your pet will cost and if it is absolutely necessary. Capitalism is what makes our county great, but if someone at an auto body shop would have tried pulling this same kind of thing with the same mentality they would have been on the evening news.
12/16/2015
By: James R.
Preferred Veterinary Care
Best veterinarian I have used in my many years of having dogs. I can't recommend Dr. Keenan without reservation. She is one of the most competent and compassionate veterinarians I have used. She is also not one of those vets who sell you services or medicines you or your pet do not need. I have had some negative experiences in the past with other vets but I completely trust Dr. Keenan.
01/20/2014
By: Debra O.
Avalon Veterinary Hospital
We have gone to this vet for years and wouldn't go anywhere else. The staff is kind and caring and the cost for treatment is very reasonable. I highly recommend Dr. Teresa Fitzgerald, who has taken care of the many cats we have had over the years. It is in a convenient, close location for us as well.
01/30/2017
By: Rita E.
Preferred Veterinary Care
Dr. Keenan has been my Vet for 15 years. I followed her from the different Veterinary Hospitals she worked in before opening Her own Office. I have always trusted Her with my Pets and I know that She always has the animals best interest before anything else. Dr.Keenan is Highly recommenced.
12/12/2010
By: jafrazier
Preferred Veterinary Care
Dr. Jane Ellen Keenan has been taking care of my cats for years. She is an excellent doctor who cares for her patients. Her office has hours that are convenient, so I don't have to take off work for an appointment. Her new office in Scott Towne Center is conveniently located also.
07/07/2014
By: jessica.susnjarwargo
Preferred Veterinary Care
I was very happy with my visit! Dr. Keenan spent quality time with my dog and answered all of my questions. She even offered extra advice on her own to help with training the dog and other issues or concerns. She was very genuine and real. I felt great when we left!
03/21/2016
By: Kathy S.
Avalon Veterinary Hospital
I have taken both of my dogs there for many years and have been in since the new ownership. We received courteous and professional care/treatment from ALL staff. We will continue care with them.
Tips & Advices
Bring medical records and medications that your pet is taking. Also, you should bring your ID and a form of payment.
Yes, there are veterinary clinics that only deal with emergency cases. They generally take walk-ins and referrals from family vets.
Yes, emergency vets treat dental emergencies and dental trauma. Freshly fractured teeth are the main category of dental injury that vets consider an emergency.
To prevent health emergencies, experts recommend supervising one’s pets, and trying to make sure they don’t get into emergency situations. A majority of emergency vet visits happen because animals were struck by cars, bit by other animals, or ingested toxins. Otherwise, the best way to prevent emergencies is by having a go-to vet you can call with any questions, and being vigilant about potential symptoms (i.e. runny stool, or trouble walking) as they appear but before they become extremely serious.
Experts say that the conditions that necessitate an emergency veterinarian visit include collapse, seizures, inability to walk, partial paralysis, and any difficulty breathing (non-stop panting, constant coughing, hyperventilation, or elevated heart rate). Gum color is often an indicator that something is wrong--especially blue gums or very pale gums. Excessive vomiting or a distended abdomen should be considered an emergency situation. Signs of any trauma or excessive bleeding should send your pet straight to the vet. Lastly, for cat owners, urinary obstruction is fatal if not treated, and generally occurs in male cats.

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