I just adopted two cats from camp Horne animal friends alittle over week ago. Sadly I had to return Chloe belle. She did not get along with my 14 year old male cat B. He told us he was unhappy by peeing on my son's toys, bed, and also our bed. For his sake I had to make a decision. I was reluctant to return her because she is a wonderful cat. Cute, very loving, and good with my 2 year old son. When I got to animal friends I was greeted by a girl who wasn't very nice about my situation. I was already a wreck to part with Bella girl, and the way the worker talked to me didn't help. I explained to her what was going on and asked me if I had cubby. I was unaware that bonded cats couldn't be separated. There is nothing in my contracts that says this. If bonded cats are truly bonded then there should be one bonded contact for both cats. She demanded that I bring cubby back or an officer will be dispatched to my house. I was confused and spoke with her for about 20 minutes. All she kept saying was bonded cats have to stay together. Cubby has adapted just fine. he was happy, eating well, and very loving. Got along great with our other cats just fine. After I spoke with the girl I asked for Bella girl back. The girl rudely said I don't feel comfortable giving her back to me. I was informed that animal friends found an add on Craigslist for Bella girl. I was not aware my 18 year daughter posted an add. She thought she was helping because she didn't like seeing her B upset. She has had him since he was a kitten. I was the owner of both cats and it's not fair that cubby was taken from me because another party decided to do something without my permission. Cubby was not posted on Craigslist so his contract was never breached. But since they are bonded in theory, not contract, which I signed an individual contract for each cat, I lost both cats. I returned cubby today and he didn't want to leave. He cried the whole way to animal friends and it broke my heart and I told him it was not my fault. When I arrived at animal friends I was mistreated by a different employee at intake, who showed me no compassion for how I felt about the situation. I kept my composure to the best of my ability, and let her know this is wrong to remove cubby from a good home. Just because animals bond together doesn't mean both animals will adjust to the same home. Sadly cats get separated at a young age without a choice. My five year old buddy cat came from animal rescue at petco and he was separated from his brother at 2 year's old. He bonded with B right away and are inseparable. Buddy, B, and cubby all laid together and were happy. I not only lost both cats, I lost another family member again within a month. Even with all my frustration I still donated my nice cat carrier to your establishment. I wish I could be compensated in some way for a misfortune caused by a flaw in a contract. The bottom line is cubby had a good home and I am worried about how upset he was/will be, and I have no control of his future. My wife and I have a dream of owning a no kill facility to help unfortunate animals. The lady's we spoke with during the adoption process were great and very nice. It's sad that the intake people are not people friendly. They were condescending and rude. Thank you for your time. Please fix this so this doesn't happen again to any family or animal. Jason Deninno
On 5/14/2014 my partner and I happened upon Animal Friends on Camp Horne Road, Pittsburgh. We wanted to bring a puppy into our home and had our hearts set on the Shih-Tzu breed. We had been in contact with breeders all across the state initially looking for a well bred pedigree. We were driving in the North Hills and decided to stop by Animal Friends and see if they still had the Shih Tzu we saw online a few weeks before. Nikki, a very knowledgeable and compassionate worker at animal friends directed us to the area where dogs are housed. Before we left the desk she also noted that the Shih Tzu we saw online was still there, but was part of a "bonded pair." This meant that where he lived previously he has become irrevocably close with another dog (his brother) and they have come to depend on one another for support and protection. We decided that we had come a far way and should entertain the notion of seeing both dogs. Passing through Animal Friends we were visiting all of the rabbits, cats & kittens and eventually the canines. We marveled at how orderly and inviting the place was. There were even full sized social/ exercise rooms for the animals. We took note that time is taken with each animal to be petted, groomed, and cared for. Finally arriving at the pen of the Shih-Tzu's... We instantly fell in love! Nikki then took us to a private room where we could get acquainted with the dogs and see if we would want to adopt. While having our interaction with both of the boys, we answered some questions about our lives to see if we would be suitable "parents," and then she told us much about where they came from and their health history. I was surprised and delighted by how much detail Animal Friends spent on profiling their charges. The dogs were both neutered, were up to date on all vaccinations and we're already licensed! We were so enamored by their personalities that we decided to adopt! Since they were a bonded pair- Animal Friends only charged us for a single dog which was a $75.00 donation. I could not believe that I was willing to spend over $1000.00 for a single puppy when I was now adopting two loveable doggies in need of a good home for so little a cost. Nikki was excellent, and she has become a friend of the family receiving regular doggy pictures and updates on how they are doing. A week after we brought them home, the second dog came down with a bad cold, and Animal Friends asked us to bring them up for a veterinarian appointment. Marsha, a vet tech at Animal Friends was so caring and thorough with my dogs that it really touched my heart. She was very knowledgeable and made sure that the dogs received proper treatment. I must say that the service was amazing. Animal Friends truly does care about their animals and to whom they adopt them out to. In saying so, I highly recommend anyone who is looking to adopt a pet to visit them and possibly go home with a new addition to your home!
My family has decided that we are very interested in adding a kitten to our family. I decided to stop at animal friends today. While there were not any very young kittens, there was a multicolored kitten that was about 5 months old and my daughter fell in love with this kitty. We filled our the adoption form and waited for someone to assist us in meeting this kitty. Let me begin by saying, the staff was anything but friendly and helpful. They made me feel as though I was not worthy to adopt an animal. They told me I needed bring in my husband and my dog and to meet the cat before we could be considered for adoption. I was fine with that, even though my husband works midnights, and would have a very difficult time getting to the shelter during normal business hours. I told them three times that I was in a rent to own agreement for my home purchase, and the lady told me that I was still considered a renter and they would certainly need to speak with my landlord. It didn't matter that I offered to a contract to the staff which outlined the specifics of my purchase agreement. But at this point we were still willing to give it a try. I overhead the staff speaking about us, and giving us dirty looks, and I heard someone say "well they will just have to wait". They also told me that my dog and the new cat would have to get along: a situation that I feel is set up for failure when you bring a dog into an exciting new place with lots if animal smells and he scares the hell out of the cat. It didn't take too many more dirty looks and 45 minutes of waiting without actually getting to visit with a cat before I had to drag my tearful screaming daughter out of there. She was very sad and had been hopeful that she might get to meet and make this new kitty a part of our family. I complained to the staff at the front desk, so that they knew the staff is chasing away potential adopting families. The woman at the front desk apologized, and told us that her dauther had a similar experience. She wished us luck at our next shelter and gave my daughter a sticker. This woman deserves a raise. I had every intention of adopting a cat from animal friends, but now I will go elsewhere. I will never return to Animal friends and I will advise others to stay away. You really need to work on the friendliness of your staff, or you will chase people away.. I hope the kitten does find a good home and isn't subjected to life in a cage, like I think your staff must prefer. I'm sorry to be so negative, I am not usually a negative person. But I feel like it is a real shame what happend to day. Shame on Animal Friends. :(
Animal Rescue League of Western Pennsyvania
dropped off 5 kittens that were living in the neighborhood and donated twice the recommended rate this is what i got:a call back a couple days later saying that they were too wild to adopt and i would have to take them back furthermore they "might " also have to be quarantined due to a serious virus outbreak that kills cats. They never informed us that there was a deadly cat virus spreading at there location at the time of dropoff.We have several cats and other peoples cats roam he neighborhood as well. A very difficult situation for me.I even offered an extra 100 dollars if they could hold onto them until they were free and clear of the virus. i was denied, I had to take them back or be put down.I went back to them before work and agreed to pick up the kittens the next day and quarantine them myself. That evening they posted on their facebook account that they would be closed on the day i was to arrive for pickup.I arrived in the middle of the afternoon, even though they said they were closed to the public, just to make sure that nothing would happen to them. It was too late they had been put down because the person there had said i had 24 hours exactly and i had come back too late. no phone call nothing, even though i said i was coming back the next day.I had taken care of those animals all summer making sure they had food, milk, water or anything they needed. I am absolutely furious! I have asked for all my donation money back. I will never make another donation there again.