Camelback Women's Health - Biltmore Office
I have been a patient for almost a year and found the office using online reviews. I later found out my colleague has been O’Sullivan’s patient for several years. Wait times: Morning appts are the best- I’ve never waited more that five minutes for a morning appt. Late afternoon appts on Fridays never start on time and it is common to wait 20-50 minutes for the appointment to begin. I prefer later appts so I just plan ahead and use the time to catch up on emails, watch the baby kick, and chat with my spouse. Front Office: Katie at the front desk is irreplaceable. I don’t know her title or position, but I assume she is the manager because she incredible professional, she makes it her goal to know the patients and spouses by name, she uses the patient’s time wisely when scheduling future appts, and she does everything with a smile! The other women at the front desk are never friendly and seem to be put-out when I ask a question on the phone or face to face. They answer the question, but I think they prefer to be uninterrupted. Doctor: Erin O’Sullivan is my prenatal doctor and Kathy is her medical assistant. Kathy is a perfect partner to O’Sullivan. She is sweet and excitable and loves hearing pregnancy updates. I enjoy our quick encounters because she is caring. O’Sullivan is awesome. She is not sweet or giggly, but that isn’t her job. She is professional, dedicated, and passionate about her career. She is overtly honest with her answers and rarely sugar-coats. She supports natural childbirth and alternative birthing options and will give her professional opinion using years of experiences from the hospital and midwife/physician community meetings. She doesn’t give an answer to a question in hopes that you like her answer; she provides you the response she thinks is best. I will continue to visit O’Sullivan for my annual exams and future prenatal exams because although she is not sweet, I know she is passionate and dedicated to the well being of her patients. Unexpected Situations: Once, I called the office at 6AM on a Saturday because I was concerned about symptoms I was experiencing. I left a message with the after-hours rep and Dr. O’Sullivan returned my call within about 30 seconds. She answered my concerns, made suggestions, and did not rush off the phone. I could tell that I woke her just because her voice was different, but she did not seem put-out at all. She has told me in the past that she chose a 24 hour career and she embraces it. Overall, I strongly recommend this office. Staff come and go so I don’t worry about the two I’ve encountered who aren’t customer-service oriented. Katie at the front should be your go-to person so try avoiding the others if you have questions and don’t want to have a negative experience. Kathy and Dr. O’Sullivan are great! I’ve also met with two nurses, Bergdale and another- once during a last minute scheduled appt (I was experiencing uncommon bleeding in second trimester and O’Sullivan was at the hospital] and once during a routine visit [I rescheduled at the last minute]. No complaints from either appt. The medical team is incredible.
THIS GROUP OF DOCTORS IS SO BIG, SO COMPLEX THAT IT IS LIKE CALLING A GOVERNMENT AGENCY. NOT GOOD.The Core Institute is has a very slick web page, fancy offices, and a great public relations company writing their ads.... they also have wonderful doctors. Where this Institute looses big time is in their inability to build a decent phone/message system to match the "World Class" image they have bought.Really they can get surgeries schedule faster than anyone. Really their doctors ARE SUPERIOR that the average doc you will bump into in the Ortho field. Really they do have very good support staff and the very latest x-ray, MRI equipment. So at it's heart the Core institute is a very good facility... but it is NOT a USEFUL facility because it takes, on average, 12 min. to get through the phone tree (the hold waiting is one long very pompous infomercial that will drive you crazy). Then you will get a call center person (yes they are that big an organization) - their call center people are very nice but wait there's more! After waiting 12 min. to get a call center person - they will then TRANSFER you to the department you wanted, then you get ANOTHER INFORMERCIAL that can take another 5 min. or more, and then you get -- VOICE MAIL - at which point you leave a message. Occasionally, you might get a real person to answer and they will take a message to forward when they can to the person you were calling. In other words, it's a nightmare. And they do answer messages - but only in an average way - sort of hit or miss. So You can't just call ask for the nurse of your doc, talk to her or leave a message, you have to Call the institute, wait about 15 min on infomercial, get a call center person who will then transfer you to either a "triage nurse" or the voice mail of the person you wanted to call, you then talk to the triage nurse who will leave a message for the nurse who works for your doctor - and maybe you will get a call back - L A T E R. So there are so many layers to get through to just have a simple conversation with your docs staff that you will need to be institutionalized after dealing with the Core Institute. It's a shame but the Core Institute is so big - it is like dealing with a Federal Government agency... and you know what it is like calling a government agency. My advice - find a nice local Ortho Doc and get to know his staff - you will be happier in the long run.
Dr Sand is a very good doctor my opinion. He is thorough and caring. He treated me like I was important to him. BUT, I must warn you readers to beware of his office manager. This woman is very rude and abusive over the phone and even worse when dealing with her face to face. She literally yelled at me in front of other patients. I happened to be undergoing a very intense treatment. This treatment lowered my blood count down to 4, I did not feel I could drive that particular day so I had to call a friend to take me to my appointment. when I arrived I was feeling terrible with a ferver to boot. I was 5 minutes late. This He/Woman was screaming at me to the point she made me cry. I have never been treated like this crazy lady treated me that horrible day. I will never forget her mean ugly crazy face as she berated me in front of others. The other office staff were also mortified by the treatment I was receiving from this demented person, they whisked be away into a room where the nurse profusely apologized for the crazy lady's outburst. As I said, I was very ill that day and did not have the strength to defend myself. I never wanted to lay eyes on this witch ever again, but I was in the middle of a long treatment with my Doc. I have since finished this treatment but today needed to schedule a follow up appt. and who should I be lucky enough to have answer my call... The Crazy Woman. After another conversation with her again yelling at me I had to hang up, not before I stated my mind. This "office manager" has been mentioned on many other rating sites. I see why all the other staff that was there when I started going to Dr. Sand are no longer working there. What a piece of work this horrible person is. I don't know why she is not working a job better suited for her like maybe a drill sergeant, a prison guard in Russia or someone who can club baby seals for fur. I despise this woman and I'm not that kind of person. I am tolerant and kind, but this "office manager" can really bring out the worst in anybody.
My family loves Dr Radoff! My mom & dad have been going to him for many, many years. Dr Radoff is the unique blend of being both an MD and a Homeopathic doctor. That means he knows intimately both traditional medicine as well as alternative treatments very well, so he can evaluate each patient's needs and treat them with the best tools available. He treats the whole person and he cares about what they are going through. He has been in practice for many years, so we trust his many years of experience. But he is never content with just that. He is constantly reading research studies, attending continuing educational seminars and seeking new, cutting edge therapies. He is kind, honest and very upfront with the patient & family about what he sees and what he thinks needs to be done. If you ask a question & he can't answer it immediately, he is honest enough to admit that he doesn't know everything there is to know about everything. But he also goes out & does his homework to find out the answer for you. I can personally recommend Dr Radoff very highly!
I feel so incredibly fortunate that my PCP recommended Dr. Sand for my Gastroenterology related issues. After having been seen by several other GI doctors, Dr. Sand was the only one who immediately and correctly identified and treated my medical condition. I found Dr. Sand's expertise, professionalism, compassion, and thoroughness to be exceptional and exemplary. I can certainly appreciate why my PCP refers his GI patients to this amazing physician. I also found his wonderful staff to be very kind, caring, and accommodating throughout my relationship with the office. It is without reservation that I recommend Dr. Sand for your Gastroenterology health care and needs!
Dr. Dave Slebodnick is exceptional in educating all of my family regarding our health challenges. He is truly invested in supporting optimal living through healthy, nutritional supplementation and living practices. We are so grateful we found him, and he is changing our lives for the better. After years of suffering with candida and hypothyroidism I have finally found my answers. Dr. Dave, takes his time and invests in each of us personally. He is always there when you need him, and will answer any questions, along your Healing journey! He is simply the best!