So, my boyfriend and I have been at the Phoenician Pines a little over a year now. For the price and location, it's good. Not blow your hair back great, but good. We have a two bedroom two bath we're getting for under $800 a month. We're right by the loop 101 and I-17. It's a very average phoenix neighborhood--not the most upscale, but not the slums, older homes with families. I would say this is a great transition apartment if you can afford it. If you're probably in your mid-twenties to mid-thirties and need a "grown up" living space but aren't quite ready for a house, this is a good location. Lately a lot of younger kids (late teens and twenty somethings) have been moving in, but it's not enough of an issue at this point to drive me away.HOWEVER--please be warned. I keep seeing reviews about the staff and I'm surprised any of the renters have even been able to see the staff. I've tried at all hours of the day, every day of the week and no one is ever in the HOA office. If they are, they apparently refuse to answer the door. They take ridiculously long breaks (they are now closed for a week off for 4th of July...seriously, a whole week) and are regularly closed for "training" days. The posted ours are Monday-Friday 9-4. They are never available and do not respond to calls or emails. That being said, it's nice that they leave you alone. They aren't always hounding you about things or nit picking your living. On the flip side, they don't enforce rules. A lot of neighbors don't pick up after their pets in the community areas, which isn't punished. A lot of neighbors have patios riddled with weeds or cigarette butts. There is often scattered trash in the parking lot. Again, these things don't affect me enough to leave, if you're living in an apartment you have to realize you're living around others who don't live as you do, so no matter how respectable and clean you might be, others won't be the same. Some of this the apartment can't really enforce unless they kick people out. The apartment itself is great. Good size, good price. Out unit is perfect space for two. Laundry in unit.The building is older so we've had some garbage disposal and air conditioning issues, but thankfully I'm handy enough to fix them myself. Again, not needing the office staff, which is good because I know I wouldn't get any help. From what I hear from my neighbors, even if you contact the staff for repairs it can take them weeks to get to you. Haven't had any issues with break-ins or theft. Each apartment has an alarm but we've never bothered using ours. We keep to ourselves but we made a point to meet our neighbors. We're always friendly to those in the community--its always a good idea to build that support, it makes it so we look out for one another. That being said, it feels like a pretty safe area. Sort of going off of general lists: the noise is average for an apartment. You're by a busy street so you'll hear traffic and an occasional loud vehicle. Most neighbors are quite, at least around us they are. The grounds are kept pretty well, aside from trash every now and then that flies out of the trash on pick up days. People tend to not pick up after pets, but that's not the apartments' fault, per say. Safety is good, the gate breaks on occasion (usually because idiots drive into it) but they get it fixed relatively quickly. All of the apartments to my knowledge have alarms so that's a plus. Maintenance is below average. Don't expect speedy service. Can't comment on the staff as I have never actually met them. So, out of 10 I would give this place a 6.5, maybe a 7. If you can handle apartment living, this is the same as most places. You'll fight for open parking and deal with idiots, but that's any apartment. Just be prepared to do repairs yourself and not rely on the staff. Honestly though, I would recommend this place to friends that aren't needy renters.
07/30/2013Skyline Lofts Apartment Homes
My husband and I really enjoyed living at Skyline; however, oftentimes had wavering feelings about the management throughout our 10-month lease, specifically when we moved out. As an example – I had left my thumb drive in the computer lab. When I went to retrieve it, it had been taken. When I asked the front office to review the tapes (the space is constantly monitored by surveillance cameras), they told me the TV to view the footage was broken; however, would be fixed in a couple days and they would review them then. When I checked back later in the week, they told me the tapes had been erased and they wouldn’t be able to help me. Upon our move out, my husband and I cleaned for hours (we lived in a tiny space – around 670 square feet, no children and no pets). We took excellent care of the room; however, we were charged $50 ($25/hour) for the property’s cleaning team to come in and clean again. Additionally, all residents are required to pay for carpet cleaning (you must provide a receipt) and, if you hang pictures, you will be charged a $45 minimum for them to fill the holes in the drywall. We were told upon move- in that we could hang whatever we wanted at no cost because the team comes in and paints all the walls regardless; however, this was inaccurate. You are required to pay a $300 security deposit. When you vacate, you will not receive the deposit in full, guaranteed. The staff; however, friendly, is highly untrained and doesn’t have a firm grasp on the leasing requirements. My suggestion, if you choose to live at this property and have a concern, is to call the regional office as they are much more helpful than the management team on-site. As stated in another review, the southwest side of the building has an extremely powerful urine smell, which becomes much worse on warm days. I think the staff always has a huge impact on a tenant’s experience and, in this case, the staff is well below par.
12/04/2014North Mountain Village Apartments
Wow. Talk about a dump. The staff is helpful enough with things like taking maintenance requests, but if it's anything that requires them to get out of their chairs and away from their computers then forget about it ever happening.I don't blame the staff or the great maintenance and landscaping crew though: the management is a joke and the buildings are just old and dumpy for the price you're paying, not to mention the place is festering with roaches. Yeah, don't worry about paying the $50 pet rent each month-- you can have a kitchen full of roaches free of charge!!!!! The pet policy is a joke anyway, I've seen every kind of breed of dog here even though there are apparently strict breed restrictions, people have their pets off-leash and plenty of people around have 3+ dogs and cats. Make sure to get anti-tick medication for your pets, my dog has gotten three ticks within the last year.People in the complex are generally nice and help each other out where management fails. Never had a problem with parking. Noise level is average for an apartment: talk it out with your neighbors if you have a noise problem, don't bother trying to get anyone in the office involved. That's a guaranteed dead end.For close to $700 a month, there are plenty of cleaner places to call home. Keep hunting! Will be happy when this mistake is over and my lease is up: if you dare to stay they will put you on month-to-month billing and charge you an extra $100 a month for your tolerance of their crap. My sympathies if you are desperate enough to live here!!!
07/21/2014Encanto Village Apartments
The new on site staff, is doing a very good job of improving the condition of this complex!! Every day you will find her out picking up every single cigarette but, every little tiny scrap of paper, any and all trash, and not just where its noticible but through out the entire complex property, parking lot and all!! She also stays on top of getting any problems the tenants might have,taken care of as quickly as is possible for her to do. She actually not only cares about the property, She cares a great deal about her tenants and it shows. Good Work!!
Well as usual the team has come thru in flying colors, both the office team and maintenance team did a great job on this one. I reported to the office that our oven was not working properly, so they dispatched Nelson over to check out the oven. The thermostat was bad and a replacement part was not available, so they ordered a replacement stove. A couple of days later, Nelson and JJ show up at our front door with a new stove and boy it is a nice one, and works great. Thanks "Team", a good job was done by all.