((This happened on Friday 9/1/2017)) I just got out of purchasing a small amount of automotive window tint from Beaver Stripes and it was a horrible experience. If I could give it a 0 star rating I would. I purchased a 5 feet x 20 inch limo Solar-Gard piece of automotive tint from them but it was not what I was looking for. I called earlier and asked him if he has the charcoal tint which is nothing fancy or extra special. He told me he has the normal Solar-Gard nothing special. I go to the shop and another gentleman helped me with my purchase and showed me a sample on the window. He was an older gentleman and he was very friendly and he had great customer service. The only way I was able to tell what kind of tint it was is when I went outside and put it in the sun light. I went outside for five minutes and I noticed it was HP Solar-Gard Limo which has a slight mirror type finish to it and is on the low end of window film. I normally don't go here anymore for window tint I buy from Suntek which is better quality, but I just needed a little piece of limo so that is why I decided to go to Beaver Stripes. I went inside very professional and asked him if I can have my money back ($19.93) back since it is not the type I was looking for or if he had something different. I told Mike it has a reflective look to it and that was not what I was looking for. Mike (The Business Owner) tells me I told you we don't have anything special and I can't refund the money because it has been cut. I told him the sample film he has on the window does not look like the same tint he sold me. I gave him the tint thinking he was going to compare it to the window tint sample and he gets my tint and drops it on the floor in front of me. I was in shock when he did this, because I was not rude or disrespectful to Mike at all when I approached him about a refund. I asked him what the hell is your problem and I picked up the tint since I paid for it. Mike stated he was not going to refund me the money and to get out of his shop. I have been to this store many times in the past 10 years purchasing tint supplies, window tint (occasionally), squeegees, knife blades, etc, and I have never had an issue until today. I actually never knew who the owner was until today and after reading some of these reviews I should have never went there in the first place. I don't know what his issue was but he was very unprofessional and I can't believe he is still in business with an attitude like that. I can't imagine if I had an issue with something that was expensive because I can't imagine what kind of response I would get from him in that scenario. I would not recommend anyone going to this shop for services because if you have an issue with something Mike will not help you at all. He was very polite when he asked me how he could help but once I told him the tint was not what I needed he immediately turned on the unprofessional attitude. I feel like instead of saying I am sorry sir but our policy is that we don't refund cut window tint he resorted to a bully type of mentality and told me to get out of his store and never come back. I walked out of there and I told him I am never coming back ever again. Like I said before I am not sure how this guy has been in the business for so many years with an attitude like that but I would recommend no one go there for any type of service because if you have an issue you will get nowhere with Mike. If he acts that way over 20.00 I can't imagine how he would have acted over 100, 500, or 1000, etc. I am lucky that I am only out 20.00 dollars. I got off cheap....so go elsewhere or shop online there are so many more options in this world with way better customer service than Mike. So be careful and don't make the same mistake I made today. Look online and you will see many complaints about Mike/Beaver Stripes & Molding and with the same scenario if you have an issue..buyer beware.
PLEASE, CUSTOMERS, DO NOT UNDER ANY CIRCUMSTANCE, GO HERE FOR SERVICE...THEIR WORK IS AVERAGE TO SAY THE LEAST, THEIR WARRANTY, IF ANY, IS "NOT OUR PROBLEM"...THEIR MANAGER, IS AS UNMANNERED, CONDESCENDING, RUDE, OBNOXIOUS, LOUD, UNDISCIPLINED AS THE WORST PERSON YOU CAN IMAGINE...HE BLAMES EVERYONE ELSE FOR ALL MISTAKES, SCREAMS AT YOU AND TRIES TO INTIMIDATE YOU INTO AN ALTERCATION OF SORTS...REFUSES TO ALLOW YOU TO MAKE A PHONE CALL TO RECTIFY THE PROBLEM AND THROWS YOU OUT OF THE STORE...I HAVE SEEN BETTER QUALITY PERFORMED BY MONKEYS TAKING AN IQ TEST IN A LABORATORY, OR MICE RUNNING A MAZE AFTER CHEESE...I HAD PIN-STRIPING ON MY CAR FOR 34 YEARS, AND IT NEVER CAME OFF AFTER , PROBABLY, 500 OR MORE WASHES AND WAXES. THEY PUT THE SAME STRIPING ON, AND LESS THAN 3 WEEKS LATER, IT BREAKS OFF IN SPOTS, BUT IT IS NOT THEIR PROBLEM...SOME QUALITY OF SERVICE..BE EXTREMELY CAREFUL WHEN AND IF YOU ENTER THEIR STORE......
NOT RECOMMENDED: CAUTION USING BEAVER STRIPES: 8/30/2016I had them remove the commercial wrap from my vehicle. The crew damaged the paint job in 5 particular places around the vehicle, along with more minor locations (the size of a dime) in 10 or more other spots. Mike White, the proprietor of the operation, was bellicose and terrifically animated, plus he gave a sorry (lame) explanation for the damage. Mike would not agree to repair the paint blotches that had been pressurized and sprayed away exposing the undercoating. When asked, Mike did NOT provide a compensatory discount either. He said NO to good customer service. His palaver was detrimental to the conversation while Mike kept introducing independent topics into the discussion that had nothing to do with making the situation or circumstance better.
Not even worth One Star! Negative Stars would be more realistic! The worst business practices imaginable! 3.5 years ago I had black matte stripes put on my daughters 2006 Ford Mustang. After 1.5 years, the material began to slightly "crack". After 2 years the entire product looked like shattered glass. I contacted Mike at the 1.5 year point and stated my concerns. He did nothing but state "No Warranty". Now, 3.5 years later, the stripes are a complete embarrassment and I have decided to have them removed. I again called Mike, only this time I was completely shocked at how poorly I was treated and how utterly rude he was! I emailed pictures of the car, he DENIED doing the work! I emailed the receipt and he DENIED any wrong doing, even blamed me for the condition of the stripes. The email correspondence he sent was completely unprofessional and demeaning. Lesson Learned. When a business owner won't stand behind the product he uses there is a reason, it is as worthless as he is!