Philadelphia Insurance Company in Phoenix, AZ with Reviews -
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By: Phil A.
Nanette McClelland-Miller - State Farm Insurance Agent
I've been getting insurance here for a while now. No complaints. I often get messages saying they need more information, I never really respond to those.
By: Stephen H.
Nanette McClelland-Miller - State Farm Insurance Agent
Our latest experience with Nanette from State Farm was when our car wouldn't start when we went out for dinner. We called State Farm & they sent out a roadside assistance person who determined that it wasn't our battery & we would need to be towed. State Farm made arrangements to have our car towed to our dealership the next morning.
By: Sammy G.
Lynn Buss - State Farm Insurance Agent
They we're really amazing they helped me with my auto loan and the whole time. I felt that they really appreciated me doing my my business with them.
By: Justin W.
State Farm Insurance
I experienced a number of different issues with this agency. The biggest problem was that they grossly under quoted me for a personal articles policy (wedding rings). In December of 2013 my policy with Nationwide expired, and so I decided to transfer the policy to State Farm because my auto and renters insurance was transferred to them earlier in the year. When I called Erik's office for a quote, the receptionist/secretary had me send in my appraisals for the rings, worth just under $13,000. The woman on the phone said, "Any articles $13,000 or below only costs $30 for an annual premium." I thought this sounded too good to be true, but why argue?They write up the policy and the rings are covered for a year, but actually until late January. Without ANY phone call or e-mail, I randomly get this bill in the mail for $86 with no explanation as to why I was getting it, stating I must pay the bill within 1 month or my personal articles policy will expire in the beginning of March. Confused and surely thinking this was a mistake, I call Erik's agency. I specifically ask to be transferred to Erik (mind you this is the first time I ever actually spoke to Erik even though I had been his customer for nearly a year). Erik told me he would look into it and get back to me.Two weeks pass and no word from Erik, so of course I call back because my payment deadline for this bogus $86 is approaching, I am set to leave the country for my wedding in a couple days, and I do not want my rings to go uncovered. I reach his secretary and she states he is on the phone and he will call me back in a minute. I get a phone call about five minutes later from the secretary and she said Erik had to leave after he got off the phone (it was around lunch time). The woman stated, "State Farm will not let us change the quote because you have articles at a value around $13,000 and to pay only $30 for an annual premium just isn't going to happen. If you cannot pay by March 4th, your policy will expire on March 10th." Um, excuse me? You are the ones who under quoted me. How is this my problem?An unexpected bill for $86 on top of the $30 I already paid for the policy was not welcome news or very manageable. My total bill was now $116, nearly 400% of the original quote. The agency should have assumed responsibility and absorbed the loss. On top of that, this all occurred just a few weeks before my wedding outside of the country. So amidst all of the costs associated with the wedding and the planning of my wedding and honeymoon, I had this BS to deal with.Been a customer with them since April 2013 (11 months). Went with the agency after moving to Arizona because they offered me a lower premium than Nationwide for my auto and renters policy. I was formerly through Nationwide. From April to December, any time I called the agency I NEVER actually received service from Erik (except for the one time mentioned above when I specifically requested him). His secretaries/receptionists handle all of the business and act as his gatekeepers I suppose. My Nationwide agent was always the one and only person I spoke to when I would call with any issues. Erik was apparently too busy to be a respectable agent and tell me the bad news himself about my policy because he had to go to lunch. Awesome, thanks for the great service.
By: Amanda S.
Legacy Pacific Insurance Services
Accident was 6/16/17. It was finally on 7/3/17 that I was "approved" to take my "not-drivable" vehicle to the shop. I took it in on 7/5 and not was not completed until 7/26. It sat there for 3 weeks, while I paid for a rental car out of pocket. The body shop said they called Legacy multiple times a day with no response. They called both John and his supervisor Edgar. NOTHING. I was calling, and not called back to the number I requested a dozen times. When I did get through, I was verbally accosted and verbally abused twice by John Camargo. After filing a report on him and his hostile behavior to his supervisor and his company, he had to gall to leave me a nasty, very condescending voicemail just a few days ago.The poor people at the Abra Body Repair and Glass body shop had some choice words to use in reference to John, Edgar, and Legacy. Legacy finally cut the checks, but shorted the amount that was actually due. The auto body shop was so done dealing with them, they just decided to 'eat' the extra cost just to avoid anymore contact with Legacy. John Camargo (ext 2094) and his supervisor Edgar Gullien (ext 2220) need to be written up at MINUMUM, but probably just fired. If they did it to me, they're doing it to others, They need to be held accountable. Based on how horribly I was treated, how they disrespected and refused to call the auto body shop back, and then for me to get a retaliatory message from John... are you kidding me? Luckily for me, I saved EVERYTHING. So when I received a letter back from Annette Garcia, QA Claim Analyst Manager, Ext 2626, she took no responsibility, no accountability, and did not even bother to apologize for my mistreatment, how I was put out, how they shorted the auto body shop, and how I got a retaliatory response from John after filing a formal complaint. She blatantly lied to me and the BBB by stating all phone called were returned quickly, and everything was handling in a timely and professional manner.
By: Dora winifred R.
American Family Insurance - Annette Mayorga Agency
This office is just plain rude. Who allows this agency to continue is beyond me. I strongly believe good customer service goes a long way. I don't want anything to do with them and don't recommend this office to anyone
By: Maria G.
Farmers Insurance - Ray Johnson
he is not professional enough in handling his business! he is not friendly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
By: Alex M.
Genesis Insurance
Josh and Nick are so professional and easy to work with. They provide exceptional customer care, and they are always putting the needs of the customer first! I would recommend Josh and Nick to anyone who needs quality insurance and wants to have a good experience while getting insurance!
By: Ronale W.
Farmers Insurance - Mark Schlegel
Mark's staff is very helpful and cordial whenever I call for help. they know their stuff and get the job done quick.
By: Sandblom G.
Sean Overlock State Farm Insurance
Great experience from start to finish. I could not be happier with their services. Dan selected Ersson to be our wedding DJ and it was a perfect fit. They followed our whole agenda perfectly. The lighting was perfect too. We also had them set-up karaoke, which all went smoothly. I would definitely recommend and hire them again.
Tips & Advices
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash.
Yes. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easy. Potential customers can often get free quotes online very quickly.
Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes to record: what happened before the accident, the date and time, traffic signs in the area and road conditions. Also get the other driver's name, address, license plate number, and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.

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