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04/03/2015
By: Sarah B.
Valley Hospital
Amazingly carrying, attentive, and compassionate team of doctors, nurses, therapists, and assistants. A safe space for people who need crisis stabilization, detox/chemical dependency support, or help with their declining mental health. I am grateful to every single person who crossed my path in this facility for contributing to my recovery, especially those in Freedom Care. I spent ten days inpatient and came out feeling hopeful with new skills and meds that actually worked for me. I checked in and was told that I would be in Freedom Care for the night and moved to the women's unit the following day. I ended up requesting to stay in Freedom Care because I felt like I could thrive better in a smaller, quieter environment and they granted that request. Dr.Wilson saw me really soon in my stay and changed a lot of my meds which I was nervous about since med changes can be tricky. It ended up being the perfect combination and I already felt better several days later. They offer three meals a day, healthy snacks, group therapy, recreational therapy, smoke breaks if you need them, and downtime to yourself which you can use to sleep, watch tv, read, visit with floor mates, or work on therapy material. Visitation is every evening from 7:30-8:30 and they try to limit to two visitors per person because it does get crowded. I never saw anything get out of control during my stay, but each unit was well staffed and ready to jump in and help other units if anything were to happen. This was my first stay in a psychiatric hospital and there are obviously people in there suffering from severe mental illness. I never once felt unsafe though and it was the reset that I desperately needed. There are rules and policies that annoy some people (no makeup compacts with mirrors, no electronics, no shoelaces, no beauty products with high alcohol content, no revealing clothing or clothing that promotes violence or substance use). Everything is about safety though and if you're admitted as an inpatient, you or your floor mates probably need those rules in place to protect yourselves. Everybody at Valley Hospital wants to ho you and see you succeed in the program's so just go with the rules and respect the staff and you should have a great experience.
03/04/2016
By: Hannah T.
Valley Hospital
Day staff Good.Evening staff treated patients terribly. Really bad communication throughout hospital.I was promised a counselor,I never saw one.Doctors were only available if you could catch them in the hallway.They wouldn't let you sleep even if you were detoxing.It felt more like jail than getting detox that I was promised/needed.Food-okay,they would serve you a steak/pork chop with no knife. Very difficult to eat.Feed something that we could eat with just a fork or a spoon.It made you feel more inadequate,like a savage. You Do get smoke breaks.One last thing I would like to add is that it would be really nice if there was some outside time for like an hour maybe playing basketball or a grassy area for even non smokers to just relax and get some outside air. People that are depressed/anxiety/suicidal need natural Sun and outside time. They need those natural vitamins. Please take the last thing I said it in some real consideration. I think it would really help alot of the patients.
05/12/2015
By: Scott K.
Valley Hospital
I'm sure it's very difficult to make everyone happy given the type of hospital this is. I know its really easy to bash a place when you are off your medications, or didn't receive the narcotics you were looking for (referring to some of the reviews I've read). I can say first hand that I witnessed unreal quality of care at Valley Hospital. The hospital is very clean, the techs are fabulous although I didn't have any experience with the overnight techs as I was sleeping. The nurses were very attentive and made me feel comfortable and the doctors although very busy, took the time and were very patient with my needs. I would easily recommend this Hospital to those needing help with Detox or mental health issues.
12/29/2014
By: Joyce F.
Valley Hospital
I took my daughter here for some extra support last month, the facility is very nice, the staff assisted me from beginning to end and were very open with communication. My daughter told me the food was delicious! She has been attending their outpatient program recently and really likes it. I really appreciate what Valley Hospital has done for us and would recommend them to anyone in need of these services.
01/07/2015
By: Tyler B.
Valley Hospital
I had a recent stay at Valley Hospital right before the New Year. If you are looking for a place to get better and on the right path this is the place. They have down to Earth staff and excellent doctors who helped me through my entire stay. Really excited start my new life as well as attend their outpatient groups. I would recommend this Hospital to anyone in need.
03/12/2015
By: Jackson P.
Valley Hospital
Positives:- received great care- Staff were kind and attentive-food was good- getting in was easier than other hospitals- doctors were outstanding- smoking pationegatives:- admission process took longer than expectedOver all I would definitely recommend Valley Hospital for those who need them, plus their outpatient program is great!
03/06/2015
By: Jack P.
Valley Hospital
It was very difficult for me to accept that I needed help. I researched this place on line and read ok reviews. I called the admission line and they were very kind and explained the process to me. I was scheduled for intake within a few hours. The staff and Doctors at this hospital were fantastic. Great place for those who need it.
12/20/2012
By: sheri.honea
Phoenix Children's Hospital
Amazing doctors and nursing staff! Actually all staff within the hospital were very caring and wanting to help make my child's stay the best possible. We will never go to the other Children's Hospitals in the valley again. I saw what true medical childcare should be and what we had been lacking for years at other establishments.
02/23/2015
By: Jackson H.
Valley Hospital
Heard about Valley hospital from a friend who had successfully graduated from their outpatient program. I was in a bad place and needed to go in patient. Admission process was quick, all of the doctors and staff were very kind and helpful. Food was good and the hospital was well kept. I would recommend this Hospital.
04/15/2015
By: Sandy B.
Valley Hospital
extremely positive experience! admission process was quick, the techs were patient focused and sensitive, food was great and I was able to select food i wanted even though Im a picky eater. Nurse Rosie was incredible and doc Ghafoor was very patient, groups were lead by Ryan and Ilene were amazing!
Tips & Advices
Many hospitals have their own websites that include information about services offered and how to contact personnel. But you can also search online, in the phone book, and through health and medical-focused review websites.
Medical service prices vary according to the hospital, the type of procedure, and many regulations. The price that a patient actually pays will depend on their insurance coverage policies. If they do not have health insurance, patients may establish payment plans with the health care provider directly.
Most Americans older than 65 are insured under the Medicare program for emergency hospital visits and basic medical care. Whether you are about to turn 65 or already have, you should familiarize yourself with the Medicare program and the benefits it provides. Medicare can work in conjunction with a workplace or other private health plan. Seniors should also take the time to establish legal documents concerning future medical care and end-of-life procedures. These include a living will, advance medical directive, and related documents.
Visitation rules vary by hospital, but in general, any biological or legal family member of a patient is allowed to visit them at an appropriate time and at the patient’s discretion. Friends are typically  allowed to visit at the patient’s and their caregiver’s discretion. A patient may also designate a support person to make decisions on their behalf regarding visitation.
Ambulances are driven and staffed by medical professionals who will transport patients to the closest hospital that can provide the specific services needed. Some hospitals specialize in certain types of emergency care - facilities that specialize in trauma, heart attacks, stroke victims, and children are a few common examples. The patient being transported has the right to request a particular hospital, but the ambulance personnel may refuse this request if they have reason to believe treatment is required as soon as possible. Paramedics may require you to sign a waiver before transporting you to a hospital that you request.

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