We have been eating at Frank's for about twenty five years now. In the past, the lines would be out the door, you would have to give your name and wait for a table. All those days are gone now and it is obvious why. Frank's was always known for LARGE portions and great home made soup. The owner is now cutting corners so, that the soup is plain water, only luke warm, and the large portions of Chicken Parm that Frank's was known for, have now shrunk to almost half the size they were. When we went we always lately had to bring along some chicken bullion to add to our soup. Sandwiches are also not a good choice since the meat is rationed out and an Italian Hoagie that used to be great, now only has one slice of each lunch meat, making it a bread sandwich. A tossed salad is also rationed out to one piece of tomato, one thin slice of cucumber, etc. The owner makes the waitresses take the tossed salad into the kitchen to ask the cook for a slice of tomato to make sure they don't give out more than one. If you plan on using the coupons that the owner puts in the Northeast times or on his own website for Frank's, you must pay with cash only since he does not want to pay the credit card company's fee. Also you must have the coupon from the website printed out or he won't accept it from your phone. Yes, that is how bad it has become at Franks. It is a shame since it was always a nice place to eat. The help is always upset since the owner is constantly hounding them in front of the customers. I feel sorry for them. The owner is not Italian, he is Greek. Don't waste your money or time going to Franks. The prices are very high considering the quality and portions. The owner is not taking the interest that he once did, and cutting corners is certainly not the way to go.
If I were to write a review I would write about three topics; atmosphere, food, and service. The atmosphere is extremely romantic and calm and is perfect for bringing your loved one for a nice romantic dinner. The food was outstanding both times I have been there and is prepared perfectly. The service has been amazing each time we go there from the tableside made salads to the waiters and waitresses. Our waiter Keith was extremely quick, polite, down to earth, and had amazing recommendations for me and my girlfriend. Amazing restaurant and our favorite!