Marble & Terrazzo Cleaning & Service
2000 Washington Ave, Philadelphia, PA 19146
9:00 am - 7:00 pm
- Mon - Sat
9:00 am - 7:00 pm
10:00 am - 5:00 pm
Phone: (215) 735-4154
Phone: (215) 735-4156
Fax: (215) 735-4154
Fax: (215) 735-4156
- Countertops & Backsplashes
CategoriesMarble & Terrazzo Cleaning & Service, Tile-Contractors & Dealers, Tile-Wholesale & Manufacturers
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Overall, the experience was awful. Would definitely not hire again. Contracted for the removal of existing counters and installation of new granite counters. After two attempts, they delivered a cracked piece of granite for the sink area that they had apparently glue back together. When I pointed this out, they said it was a fissure. I had three experts analyze the cracks and all agreed that it was, indeed cracked. I had also reserved an additional piece of granite from the wholesalers so that the counter could be replaced.
I made several attempts to resolve the issue with Cava, but, at this point, I have had to engaged legal counsel.
The first time they were to install the counter, they delivered the incorrect edge profile, so everything had to go back to the shop to be re-cut. During the installation of the counter the second time, they severely damaged several areas of the new drywall wall and chipped part of the brick chimney out and broke several lower cabinet sides and rails and also destroyed two of the under counter lights. They refused to repair these.
Because of their negligence, the completion of the kitchen project had to be put on hold until the necessary installation of new counter and repairs can be made..
Where do I start. They do have a nice showroom. The people seemed nice at first. It was my experience that they do not pay attention to details and there are serious communication gaps between their salespeople and the shop room. I brought a drawing to them for a marble window sill. They make a mistake copying it to their drawing format.. They say that will make a new sill for me. After I leave they make a new drawing for the sill and completely mess up the other measurements that they got correct the first time. I have to take it back again. It took them three times to get a simple window sill cut correctly. Of course they didn't try to help me out by fixing my error a little more quickly. No call backs when they said they would. The line you will hear is "can we call you right back". Don't expect that call. After three weeks of this nightmare I eventually had to call my credit card company to dispute the charges. Buyer beware.
Cava is all about cutting you a deal. But if you look around you'll find that the ""deal"" price is still more expensive than the exact same product elsewhere (even at the tile stores down the block). And not just a little more expensive--we found the exact same tiles and marble down the road for 40% less.
Once we had paid a deposit on our granite, our phone calls basically stopped being returned and turnaround time was a shocking 17 days from templating--really held up the project.
The stone is beautiful, but I will go elsewhere for our next project.
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