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03/10/2017
By: Claire M.
Impact Carpet Cleaning
I rely heavily on reviews when choosing places to go or services to use. And because I rely so heavily on reviews, I believe it's only right to provide my feedback for others to rely on. As a child my parents never had a carpet cleaning service come to the house to clean their carpets. But once I had kids, I couldn't imagine how they went so many years without a professional cleaning. I didn't know who to use, and my neighbor (about 4 houses down) had Impact Carpet Cleaning at her house the other day. I went up to the truck and Jerry, the owner, gave me his business card. I was lucky enough to get an appointment within a week, as he had a cancellation and promised me a call if that happened. He gave me a 2 hour arrival window, and he texted me 30 minutes before he arrived. The process was seamless. He cleaned my living room, dining room. office and training room. The carpets were consumed with chocolate icing, spilled iced tea and gatorade, pizza sauce, and unfortunately, pet urine. My kids are a disaster, but you would never know it now! My carpets are like new! It's really unbelievable, the before and after. I should have taken pictures, but I never thought the result would be so dramatic. All stains came out. All of them! And he has his own product to treat pet odor. The smell is gone. And it never came back. He gave me a price over the phone, and that is the price he charged me when he was finished. You just never know what you're in for in these types of situations. They give you one price, then when they get to your house, the price doubles. Not these guys. True to their word. The machine was in his truck and he only had to run hoses into my house. I could tell that he took a lot of pride in his work. He took the time to show me his machine and how the cleaning process worked with a truck mount system. I've seen what those portable machines can do - my sister used a company with a portable. You just can't compare the two. The power of his truck mount machine was like nothing I've ever seen. He told me he also cleans mattresses and upholstery. That will be next on my list when I call them. If you rely on reviews like I do, listen to me. This is the company to use. You won't find better. It's rare that you find a genuine company that just wants to do good work and provide the best experience for their customers. Spring cleaning time is near. Get your carpets and furniture cleaned by Impact. You'll be glad you did!
06/30/2015
By: priya m.
Stanley Steemer
The scheduling here is terrible! I made an appointment for a carpet cleaning about a week and a half in advance. Someone from Stanley Steemers came out but did not have the right equipment with him - I'm in an apt building and needed a portable cleaner. He proceeded to tell me that I did not request the portable cleaner. I called the 800 number to reschedule, and the customer service rep said it was very clearly in the system that the guy should have brought the portable cleaner for my appointment. She went to investigate further, and it turned out they all the portable cleaners were already in use and that was the real reason he didn't bring it. She rescheduled my appt for the next day, and this time, no one showed up at all. Upon calling customer service again, I found out it was a glitch in the system that allowed them to book the appointment but it wasn't actually available. So I rescheduled for the next day. Since I had work, she booked me for a 8am-9am time slot. At 7:50, someone called and said the cleaning crew was on the way. At 8:55 no one had showed up yet, so I called. Apparently they were doing a job down the street and running about 30-40 minutes late. Umm thank you for telling me that! The guy stopped by and of course tried to upsell me. I said no. I ended up having to leave the keys with him bc I was late for work. He said he would call after he was done but he didn't.The only reason for the 2 stars is that the carpet looked great after the cleaning. But it wasn't worth the time and the stress to ever use them again.
03/09/2017
By: Carol G.
Impact Carpet Cleaning
I never had my carpets cleaned. Ever. Then I had my grandchildren over while my daughter went on vacation and all 3 kids got sick at the same time! Like nothing I ever experienced in my life! I have a big house. There was vomit everywhere! I called Impact because I saw the reviews on Yelp. OMG, thank God! And everything came out! No stains, no smell! When I called, Jerry said not to treat it with anything because he had a product that works. Don't touch it. I can't believe it all came out! It was a nightmare! And while he was here I was talking about how this all started in the middle of the night with the youngest, so he asked if I needed the mattresses cleaned. Mattresses! I didn't even think of that! And they were dry by bedtime. My house is like new. Can't say enough about this company! What a Godsend! Read less
12/07/2012
By: barbara.a.ramirez
Kings Clean Masters
Kings Clean Masters is the best carpet cleaning service I've ever used. They differentiate themselves from other services by honestly caring about their customers. They called ahead of time to confirm their appointment and gave me detailed instructions on how to prepare my home for cleaning. They arrived promptly when scheduled and were courteous, professional and friendly. A few days afterwards they called me to inquire if I was satisfied with their service. I was..100?%. I now recommend Kings Clean Masters to all of my relatives and friends and everyone who used them as well were also very satisfied!
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04/20/2016
By: Michael A.
Zakian Rug Cleaning
Thank you for your best effort to restore my badly soiled carpet, returned to me yesterday. I was upset and embarrassed by the damage that my cats did to the unseen section of the carpet over several years and I knew that I was asking a lot of your technicians. Thank you for the extra effort, which salvaged a discontinued carpet (not replaceable), important to our Victorian decorating scheme, and needed as a match in an adjoining room. I will be sure to recommend your services to my neighbors, fellow antique collectors, and old-house friends.
08/06/2014
By: Lisa S.
Carpet Cleaning Genius
I had my carpet cleaned by Andy Jones (Carpet Cleaning Genius). My carpet was filthy and he was able to bring it back to it's natural state. He was even able to get out a stain from red win. I have used other carpet cleaning companies but this company is the best by far. He showed up on time and I am very pleased with the results. I will be recommending this company to family and friends. Lisa S.
04/03/2013
By: john.cannon
Kings Clean Masters
We run the largerst Catholic retreat house in the United States. We called Kings Clean Master on short notice to help us get ready for an event. They arrived the next day and did an exceptional job. Their prompt, courteous and thorough service helped make our event a success. We would not hesitate to use them again.John Cannon, Director of Hospitality, Malvern Retreat House
06/23/2013
By: grace.kelly.902819
Kings Clean Masters
My Carpets looked like the spectrum after a AC DC concert!!! Amazing transformation, courtious & professional !!!!!! outstanding work with attention to the details.. Spots that I thought would be impossilbe to are gone.... If you have the same situation , I did't have to buy new carpets!! Kids, grandkids, they take care of business!!!!!!!!!!!!!!!!!!!!!!!Grace Kelly
03/20/2017
By: Georgianna G.
Impact Carpet Cleaning
Just had my carpets cleaned by Impact. I have 3 dogs. The odor is gone - he used a deodorizer that I've never heard of. It's his own product. I'll be buying a bottle off his website. Jerry showed me the hair he got up in his machine. Unbelievable! Lesson - vacuum a lot when you have dogs! I'll be calling them again for my next cleaning
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06/26/2011
By: drewpaul
Kings Clean Masters
My cat urinated on my couch a few times, I had called Kings and they came out within the hour to clean it. My couch now smells good as new and they cleaned my throw rug as well for free. Best experience I've had with a service provider in a very long time. Will definitely recommend them to anyone who asks.
Tips & Advices
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Some models specialize in removing allergens from pet hair, while others may work better on tough stains. Some carpet cleaners can be bulky and require ample storage space. Other features you may want to consider for in a cleaning unit include: attachments that work on upholstery, stairs, bare floors, or small spaces; brushes; and a removable hose.
Renting is usually much cheaper than owning a machine or hiring a service. But not all rental units perform equally, some might require extra drying time or the use of special solvents that will cost more. - Renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Improperly drying carpet could allow harmful bacteria and mold to grow.
Yes. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. Ask questions if any detail about the quote is unclear.
Decide which method you want to use by taking into consideration not only cost, but how long the process will take from start to finish, including drying time. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.

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