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01/13/2016
By: Lilli S.
Gordon Chevrolet
I was always taught that you treat others as you would want to be treated. I experienced this lesson first hand on September 1-2, 2015 through your service department and awesome employees. On August 31st, my mother and I left SC on a road trip to visit her older sisters in Philadelphia. When we arrived in Hershey, my mother thought she heard a noise coming from the front passenger side wheel. Initially, I did not hear the noise. After touring the Hershey Chocolate Factory, we hit the road and headed to Lancaster, PA. It was then, that I began to hear some noise. The noise began to gradually get worse and I began to feel it. Of course, I felt frustrated, disheartened and didn't know what to do after trying to seeking assistance from two other dealerships. I knew something major was wrong and didn't know how long it would be before my vehicle would stop operating or become unsafe to drive. After praying, calming myself and determining the next plan of action, I found your dealership and was fortunate/blessed that the operator transferred my call to the service department and the Service Manager, Danny, whom I describe as my angel on earth. I shared the above story with him and he said something that gave me hope that someone was willing to take the time to assist me. He said that he didn't know whether he could help, but if it was his mother, daughter or sister, he wouldn't want them stranded while traveling and asked that I bring the vehicle to the service department to at least be checked to make sure it was safe to drive. I arrived at 6:00 PM and he was assisting another family but made me feel at eased that I was in the right place. I realized while talking to him that Danny was one in a million. He has the gift and skills of excellent customer service and empathy for his customers. These qualities are hard to find in our fast paste and sometimes uncaring, non-flexible and unaccommodating world. Danny contacted me on September 2nd with great news. The problem was the right front hub bearing assembly needed to be replaced. He explained the cost and procedures. While waiting to pick up my vehicle, I observed customers interacting with Danny and realized that his character, personality, attention to detail and rapport with customers and fellow employees has allowed him to establish a community in the service department in which customers feel welcomed and cared for and are not afraid to communicate their needs, give compliments and thanks to the service department employees. What I experienced and observed can only happen when a company/team has established a culture and environment in which all stakeholders are valued, appreciated and respected. My mother and I arrived safely back home in SC. The Equinox sounds and drives great! Once again, I thank your company, the Gordon Chevrolet family, Danny and the entire service department.
04/24/2015
By: Gary A.
Empire Motors Auto Sales
Their first review is not going to be good. I saw one of their cars in CarGurus and Craigslist. It looked great and appeared to be priced right. It had a clean carfax and was a one owner car. This was rare for a 2006. I test drove it and it seemed to ride good and from outward inspection everything seemed ok. I followed up with 2 local shops. The first was for a "going over" and oil change. The going over was not that good. It needed front brakes and rotors. It had a bad front tire and 2 different sized tires on the back. This visit cost me about $1100. The next was to a Mercedes service center (not a dealer). This is where it gets expensive. It needed a cabin temperature sensor since there was no in between settings of the heat or AC. It was either full AC or full heat. It also needed the outside door handle with the electronics for the keyless Go system. The passenger door worked but the drivers door did not. Both of these parts are on order from Germany for $720 plus installation. The convertible room and power trunk stopped working after 2 days. That needed 2 control relays. That was over $600. All in all, I do love this car. Hopefully, this will be the end of the issues. I just wish I knew about them prior to buying the car. It would have made a difference on how much I was willing to pay for it.
07/10/2017
By: Oni A.
PA Auto Sales
In early October 2016 i found a 2008 Ford F250 on Cargurus. I sent an email stating that I was interested in the vehicle and i was contacted the very next morning by Rob. The entire staff was very friendly and accommodating. Between Robs friendly service and Igor really going the distance to get me not only financed but to really work with my lousy credit and figure out a way to get me a damn good rate for the position i was in. I drove away in the truck in under two hours total. They said the vehicle had been at one of the storage areas and hadnt been detailed fully yet but if i brought it back the next day they could get it cleaned up while i waited. Being a used vehicle it did have a few minor problems over the next two months but the staff at PA auto stood by me and the vehicle and worked to have all problems resolved fast and easy. Not only would i recommend going here but i plan to return for myself and have referred friends and family. Start to finish just a great place and extremely professional staff.
11/19/2015
By: Ceg K.
Gordon Chevrolet
I came in to lease a chevy trax because at this time financialy I cannot afford the payments of a new car and did not want to purchase a used car,so my daughter who leases her vehicle convinced me to try leasing, my car was 14 years old and was starting to cost me money every time I had inspection and as a single women breaking down once on the ac expressway was enough. I found the salesman Sam to be extremley helpful in trying to get me to a price I can afford but ran into trouble when my credit score was low , I left disappointed but did come back on Monday to ask if my mother could co sign for my lease , Sam did get his boss involved and Steve found out that the finance dept had my mortgage payment mixed up with my monthly salary, if he didn t take the extra time to check this I would have left disappointed again but instead I drove out of the dealership with a new car and good price!! Thank You,Kathleen
03/29/2014
By: dansela
Collision Decision
I recently got into a car accident on Spring Garden few weeks ago. A gentleman named Andy approached my vehicle and asked of I was ok. He then asked me if I needed a tow. I then arrived at collision decisions auto body shop at 7373 state road. I then walked into such a beautiful office and spoke to Mr. And Mrs. Padilla. They were such a pleasure to talk to. They reassured me that my car would be well taken care of and that it would be done in no time. I also received a rental for the time my car was being worked on. Few weeks later I got the call my car was ready. I picked up my car and was so pleased with the work that was done. There was not a dent or scratch on my car. I recommend anyone to take their vehicle to Collison decision auto body shop because they do such good work. I'm sure anyone would be pleased, not only for accidents but if your car needs any work done Collision Decision is the place.
03/31/2014
By: danielle.kellogg37
Kabbots Towing & Junk Cars
I was stranded at the impound with my daughter for over 4 hours and after waiting for two different two trucks, each of them showing up with no tow license at all. I started to lose hope and a guy at the impound gave me Kabbots Towing card. I called immediately and Octavius answered. He not only showed up within 10 mins but he recommended an excellent repair shop to take my car to (Central City's Auto Body). Within 30 mins my car was out of the impound, Octavius had all of his required documents and my car was dropped off at the repair shop. Because my daughter and I caught the bus and was at the impound for HOURS, he gave us a ride home. Octavius is truly a life saver and I'll only recommend his towing services to any and everyone. Thank You Octavius & choose Kabbot's Towing, you will not be disappointed.Sincerely, Danielle & Elyse
08/14/2013
By: rachellifeisgreat
VIP Towing & Recovery
GIRLS NIGHT OUT ALMOST RUINED!On my way down center city to celebrate a girls night out stuck on the shoulder of an on ramp to I-95. Being a female we thought we would be out back on the road in no time. That wasn't the case a couple of random people offered to help, of course we had to tools or spar, neither did the people that stopped by. Almost a hour later a VIP truck and pulled over asked if everything was alright. Thought it was nice of them considering they already had a car loaded on back, and still stopped .The driver checked out our tire, nothing major just a nail, driver plugged us up and & charged us only $20 and threw in a can of fix a flat. We were back on the road to continue our night.Thanks for helping us out VIP Towing and you guys definitely have some of the nicest trucks in Philly, by far. Keep up the good work
06/20/2013
By: melanie87
VIP Towing & Recovery
HATE PHILADELPHIA, LOVE THIS COMPANYRecently moved to Philadelphia, landed an awesome job, only to my luck coming out of work my first day and noticed my car wasn't there. Calling all around city, to then find out these people called the “PPA”, in which are infamous for towing at no mercy had taken my vehicle. Google referred me to a couple of companies, most which the wait time was too long, or the only response was an answer machine. I then got ahold of VIP, owner/ dispatch told me all trucks were out and about, until I got a call right back from the owner himself. Owner, actually came down to the area in which I was at, drove me to Spring Garden, then to the PPA to help get my vehicle released. Who knew, it was such a process, but VIP was more than happy to help me out.
08/24/2016
By: Remal D.
AAAA Autos Wanted
RESMAL SRL IS A RECYCLING COMPANY LOCATED IN ITALY AND SAW THAT YOU ALSO DEAL ON PLASTICS SCRAPS AND PRIME LIKE US CURRENTLY WE HAVE NE STOCK AVAILABLE FOR SALE SUCH AS THE BELOW MATERIALS.WE HAVE ONGOING MATERIALS TOO DEPENDING ON CONTRACT WITH INTERESTED BUYER1) LDPE FILM ROLLS2) HDPE DRUMS AND REGRINDS3) PVC MED TUBES4) PET BOTTLES AND FLAKES5) PP BAGS6) ABS COMPUTER SCRAP7) PVC BLISTER BALES8) PVC MED SOFT TUBES9) PVC PROFILE SCRAPS10)PMMA ACRYLIC SHEETS11)PE/PA12)UBC CANS13)TPU14)EVA15)NYLON 66if you would like to purchase other products which are not listed,we willbe able to provide you upon request more details on our websiteit would be appreciated if you let us know your current plastic needs.kindly contact us at: resmalsrl88@gmail.comKIND REGARDS
09/15/2016
By: Kakalina R.
Gordon Chevrolet
Mr. Paul Martins is the man that sold me my 2016 Chevy Cruze he was very nice, considerate, and patient with me because i was very indecisive when i was there as to rather or not i wanted to buy the car. He was very knowledgeable and got me a great deal. He worked with me on my budget of what i could and couldn't afford. He was very kind and i felt like i definitely made the right choice when i came to buy my first car from Gordon Chevy. I felt comfortable and pleased with my purchase. He walked me through everything and he made my first car buying experience an awesome one. He even bought us dinner me and my friend who came with me. I really appreciated his great customer service.
Tips & Advices
Yes, most roadside assistance coverage plans offer towing services. There might be certain restrictions, however. For example, the plan may only cover towing services for a certain number of miles. Drivers should check with their providers for details.
Which cars are covered depends on the roadside assistance provider. AAA services are available to members and not specific to any vehicle. As long as members pays their dues and have their membership card on hand, they can use AAA for someone else's car. Generally, auto insurance plans cover the car itself, not the driver, so people can't use their roadside assistance for another. However, details vary between providers, plans and local laws. Drivers should consult with their insurance providers to see whose cars are covered.
Roadside assistance coverage varies depending on the provider. However, they generally include:
  • Tire change
  • Battery jump start
  • Towing services
  • Locksmith service
  • Minimal mechanical labor
  • Delivery of oil, fuel, batteries or other parts
If a driver has a flat tire and no spare, roadside assistance services can deliver a new one. However, these services will not pay for the cost of the tire. That will be the driver's responsibility. Based on the location, some will tow a car to a tire dealer.
Most roadside assistance plans offer gas delivery and service. However, clients are generally responsible for the cost of the gas.

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