My husband rented a car on Mar 4th and 2 weeks later he discovered he misplaced his glasses. I called today to see if he might have left them in the car.I had the pleasure of speaking with Denny, who truly demonstrated he understands the relationship with a customer extends beyond the rental. Denny went out of his way to check every possibility for where they might be. When he came back to tell me he hadn't found them, I believed he had done everything possible.It's situations out of the norm, such as this one, that can make a customer relationship. If Denny had been too busy to check, if he said there was nothing he could do because it happened 2 weeks ago, or had given me any other excuse, this experience with Payless could easily have changed my mind about where to do business next time. It's not always the big things or the obvious that turn a customer into an advocate for you. Thank you, Denny, for clearly demonstrating you actually do care about your customers!Best regards,Michelle Romanica
I will NEVER rent a car again from anywhere else. There is a new policy in place at almost all the car rental places at Philadelphia airport. You can't use a debit card to rent a car. I had no idea and got the run around from expedia after renting a car from another rental place. After spending an hour and a half on the phone with expedia, they told me to go to another rental place and i would be ok. Not the case, same exact issue. I have dealt with enterprise before, and they were my last hope. After proving I had a round trip flight, they easily rented me a car. I was in town for a funeral, and wanted to kiss the girl behind the counter, I was so relieved. All the staff were very friendly and helpful from the time I got the car, to the time I returned it. THANK YOU enterprise for working with your customers and not throwing them out on the street because they don't have a credit card.
My wife and I just used Payless Parking last recently... Left our car with them for 11 days. Not only was it fairly inexpensive to park, they washed our car and EVERYONE was over-the-top nice. I commented to my wife when we left the car how nice the guy that checked us in was, and how genuinely nice the driver was... And then when we picked the car up 11-days later late in the evening, my wife and I both commented about how professional and nice everyone was... Believe me, posting this is not something normally do - at least not for *airport parking*, but these guys really did a great job. There are a lot of companies out there that could take lessons from these guys at Payless Parking & Car Rental.
I must say that, as an Enterprise Plus customer, I was more than a little disappointed in the vehicle I was provided. The vehicle was a very basic older model Nissan Altima that had 31,000 hard miles on it. It was not very clean and had very few of the creature comforts I receive when I rent full size vehicles using my Avis Preferred or Hertz Gold memberships. I was also disappointed in the length of time I had to wait for the Enterprise shuttle bus. In the time it took for the Enterprise bus to arrive, two Hertz, two Avis, two Alamo/Budget and two National rental car buses had passed by. Definitely not a good experience.
I use enterprise regularly for work for anywhere from 2 weeks to 2 months at a time and for personal rentals on occasion as well. They're by far my favorite car rental service. I feel as though I especially need to give a shout out to the airport shuttle driver in Philadelphia, Ruth. She was extra helpful, kind, funny, and able to make a rough moment in time not so bad. She went above and beyond what I believe any shuttle driver should ever be expected to do. Enterprise is lucky to have her. -As a frequent customer at different enterprises all across the country, I'm certainly glad she's a part of their team!
The airport shuttles run on a timely basis in Philadelphia, and the driver on my trip was exceptionally courteous, even assisting with luggage, which is not the norm for most companies. The check in process was easy, made even easier with friendly counter assistants. Finding the car was simple, we were met with a representative outside the building who gave us a choice of vehicles in our rental class, and pointed us toward the car. From the time of airport pick up to the exit from the rental facility was less than 10 minutes. Great Job Alamo