9870 Lee Road 240
Convenience StoresGas Stations
Cost Plus World Market
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Hello, My name is Veronica Walker I'm sending this email in regards to a very unfortunate situation that took place at your establishment on Thanksgiving evening about 8pm 11/27/14 at your 911 Broad Street location in Phenix City AL. I was highly disrespected and insulted by one of your clerks. A heavy set African American woman with a dark complexion. I did not get her name. I entered the store selected my item walked to the counter she was standing at the register when I approached her she said nothing just walked away to the next register and proceeded to eat Red Velvet cake and converse with male employee who was stocking the cooler about the cake she eating after about 2 minutes she came over to ring up my purchase. I then asked if she could place my item in a bag. She stated " You don't need a bag just pick it up and carry it in your hands. I said I want my item in a bag. She then said" You don't have any cans you have have bottles in a carry case so you don't need a bag. She then picked up my item with force placed it in a bag and shoved it towards me. I told her she is very rude and has terrible customer service as I walked out the store she began to taunt me there were other customers in the store causing me great embarrassment as some began to laugh. I have never been treated so horribly in any establishment as I was last night in your store. This woman is an awful representative of your company. I honestly don't know how any reputable company would have her on their payroll. Thank You for your time.Veronica Walker
Be patient; many people come here just for the cigs and beer.