Buy Buy Baby in Pembroke Pines, FL with Reviews -
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By: Genesis N.
Babies R Us
TERRIBLE customer service!!!!!!! You call and call and they don't pick up and when they do they hang up on you! Complained to the manager and he didn't seem to care at all seeing as how he transferred me to someone else and didn't even apologize! RUDE!
By: albanwillie
Ideal Baby Store
Beware of this store!!! They're rude unprofessional and lazy! First they say they take competitors coupons and they came up with every excuse in the book not to. The man who helped us was very rude and then they wanted to charge for every piece being delivered to the same address! The delivery finally came and I told them where the crib was going (plus there was an empty room) and they assembled it in my room. When I came to inspect the crib I asked why they did it in here when I stated it was the other room the man yelled at me and said NO YOU SAID HERE. I asked if he could move it for me and he yelled at me NO! I had to call the store and complain. The lady said that no they could not move it. I was shocked. I said well I'm not signing anything. The delivery people stood around for a while complaining then finally decided to move it. It all took them but five minutes to do. I will never go to this store again. I also had a problem with my registry and no one could find it. It's horrible here. Now I know why this store is always empty and their competitors across the street are always full! Please you don't need this stress from these people. If I could give them a zero I would!!!
By: kimm_florida
Ideal Baby Store
BUYER BEWARE: Stay away from this store!! They are terrible. I have never experienced such mistreatment from a retailer before. I am a busy professional, and for me to take time out of my life to write a review, it’s because I don’t want anyone, especially an expectant mom who should be as stress-free as possible, to go through what this store put me through.My husband and I bought a glider from them, and the first salesman we had couldn’t answer any questions accurately about the features available with a custom order. Then, we asked if we could have a discount, or if there was any coupon we could use. My husband was told no, and the salesman was very rude about it, as if my husband was doing something wrong by asking.After purchasing the glider (but before receiving it) we discover the EXACT SAME glider at BUY BUY BABY for SEVERAL HUNDRED DOLLARS LESS (by the way, Buy Buy Baby also takes Bed, Bath, and Beyond coupons)! So, we contacted Ideal in Pembroke Pines, and spoke to the manager, Raul. He was VERY RUDE to me on the phone and was angry that I was even calling him. He said that although their store policy says they accept competitor coupons, I would have had to ask about it at the time of purchase. I told him we did! Then, he starting backtracking, and saying that since it was furniture, he would not make a price adjustment. It’s only when I told him I thought he was not being fair, because we did ask at the time of purchase, but were misinformed by the incompetent salesman, that Raul agreed to give me credit, but only if I brought a coupon to him that very day. So, even though I was feeling sick that day (six months pregnant!), my husband and I drove 45 minutes to the store to bring him the coupon. And then when we got there, he refused to issue the credit he had committed to! Instead, he called the store owner, and canceled our order without our approval or permission!! He told me: “If Buy Buy Bay will give you a better price, then go buy it there!!” I explained to him that I needed the glider/recliner (which was already in shipment) because I have horrible pregnancy heartburn and can’t sleep well at night, and he just said he didn’t care and told us he would call the police if we didn’t leave the store. I was in tears!! (If you read other online reviews, you will see that bad customer service and bad management is a trend at this store chain).So, we then went across the street to Buy Buy Baby and spoke with manager Robert. He was wonderful!! He took care of us immediately, had someone bring us water and tissues (since I was still tearful from the experience at Ideal), and Luz in furniture (who was also wonderful) placed our custom order for the same chair. The price was several hundred dollars less, and Robert even took it upon himself to request a rush order, at no extra cost to us. They were the complete opposite of Ideal! At Buy Buy Baby everyone was nice to us, and genuinely seemed to care. Plus, they have a LOT more products and the store itself is beautiful and well organized.So, skip IDEAL and go straight to BUY BUY BABY. You’ll be glad you did!!!

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