So as I write this up, I am sitting in a jeep service center having to replace a part for my 2016 Jeep Compass I bought on the 6th of this month. I'm having to shell out 75 dollars WITH my warranty I got from my bank (thank god). I was waiting a month to post a review about them. I'm glad I did. My sales person was okay, a little pushy and I had taken my stuff from my car by myself which I thought wasn't very professional with the fact that she didn't ask me if I needed help but then came a little after probably because I was taking long. The finance manager Keith, was also just okay, he was nice at first but then I had called him about a bill of sale without the warranty (which he didn't mention was optional at first, but then I read down at the bottom that it was and asked him about it. He agreed it was but it felt he did so begrudgingly). Once I asked for the bill of sale without a warranty he said "oh so you don't want to protect your vehicle". I didn't appreciate that but he said he would fax it over to me (being that I live 2 hours away). Never faxed it. Called again, he was out of the office. Called once more and got J.D. Very nice manager, professional and was able to fax it albeit a little later in the day but that was fine. I was just glad he made it happen. Which is why I'm giving this place 2 stars instead of 1. I'm just wondering why a diagnostic wasn't run before I bought this vehicle. The sheet they gave me when they had checked the vehicle out was done in the beginning of July. So not very recent. The warranty they offered was for 2,041.00 and was for 1 year. The warranty I got from Redstone was for 8 years and 120,000 miles. Thank god I went with them. Without that warranty I'd be paying 300 dollars. NOT OKAY. Especially since I've had my car for only 12 DAYS. This will be my first and LAST Enterprise purchase and will probably go with Hertz rental cars if I ever need one. This left a very bad taste in my mouth.
04/12/2017Three M Karts And Mowers, Inc.
So very disappointed with the service we received from Three M Karts & Mowers in Pelham. They had our push mower for 5, yes FIVE weeks. It only needed a belt to operate the self propelled system, otherwise running great! We were never contacted with a diagnosis or estimate of repairs. After they had it for three weeks we decided it was time to call and check the status. They said that they had to order a belt and it shouldn't be much longer. Week 4, called and was told the belt was in and it would be ready on Monday or Wednesday at the latest. Week 5, called yesterday around 2:00 and was told it was on the table being worked on and would be ready that afternoon and they would call a soon as it was ready. Today we picked up the mower with absolutely no repairs done to it and the only explanation was that they been busy. Unfortunately, they have lost out on any future business from us.
I was extremely pleased with the process. I have had a great experience with their service department, they been honest with all my dealings. I had a transmission problem so I was told, at another Mazda dealership. I wanted a second opinion, because it was a lot of money. When I went to Med Center the service I think he was manager he rode with down an exit and back. He said yes something is going on. We got back he talked to one of his techs and he said could he spend an hour or so with it and I said yes sir. 15 minutes later he called and said it's got 120,587 on the on the odometer, have you ever had a transmission service and a throttle body service. I said no crossing my fingers that, that is what it was. And it was instead of a $4850.00 replacement. I paid$189.00 for service. I told my brother who was coming to pick me up. Long story short he ended up getting a great deal on a New Mazda and I left with plenty of money in my pocket. Because my brother bought a car the new car department paid for my service bill.