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07/01/2017
By: Scott W.
Sears Appliance Repair
Electric range burner switch went out. Tech came out and identified and ordered the wrong switch. Same tech came a second time and ordered the wrong switch again. Another tech came for the third time and ordered the wrong switch for the third time. The third tech came and identified the part was wrong and ordered the right switch. When he came back to install the switch it probably took him 10 minutes. This all only took two months. Five stars for the third tech.
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01/24/2016
By: Paul P.
Sears Appliance Repair
The guys from Sears were great. Two different guys, one to fix my stove and the other to fix my refrigerator. They did a great job, were courteous, and cleaned up after themselves. On the other hand I had a bad experience with a contract repair company Sears sent to work on my stove before the Sears guys showed up - these guys did not know what they were doing.
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08/30/2016
By: Nathan P.
Sears Appliance Repair
made online app. man showed up on time told them what it was doing and still came out and told me its the electronic board. I ask him if there was a test to preform to make sure it was the board and he told me there was not, but he still charged me the sixty four dollar charge. why tell what trouble your having and still come and cant enen check it? what a rip off
04/25/2017
By: Cindy O.
Sears Appliance Repair
I have an older window AC unit. I called for service and was able to get an appointment to met my schedule. They were very good about keeping me updated on their arrival time. The fix was quick and the repairman was just great! I wish all repair services were as good!
11/28/2016
By: Jerry P.
Sears Appliance Repair
Ice maker had to be replaced on my 11 year old Kenmore side by side refrigerator. Repairman showed up on schedule with all diagnostic and replacement parts. He was very professional and demonstrated a high level of capability. New ice maker works like a charm!
05/09/2016
By: Constance A.
Sears Appliance Repair
The repair guy called to tell me he was on his way, and arrived in good time. He was fast, knowledgeable , and done a very good job. I am totally satisfied with this service and I highly recommend them, and I will use them again in the future if I need to.
04/24/2017
By: Betty W.
Sears Appliance Repair
Fixed existing Dishwasher issue but caused another problem with the door.. Came back to fix but it's still the same....having a tech come out again today to repair . Hope this time it gets taken care of.
11/28/2015
By: Mary P.
Sears Appliance Repair
Really pleased. The service was excellent, the technicians were very professional and well mannered, and I am very pleased that my dishwasher is now working silently and running well.
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05/17/2016
By: George M.
Sears Appliance Repair
Technicians were competent and were OK meeting time windows. In my opinion the service charge was highly overpriced: $150 for a few minutes work to replace a defective part.
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02/15/2017
By: Peggy S.
Sears Appliance Repair
Great service. Professional and fast service, thank you Sears. Thank you for taking care of our air conditioning. I'm sorry that I cannot write 100 words.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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