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Houston Garden Center in Pasadena, TX
1.Houston Garden Centers
3600 E Sam Houston Pkwy S
Buyer beware - If I were allowed to select zero stars, I would!! Will never give this place my business and will advise friends and family to avoid shopping here. Purchased overpriced pots without realizing their "All Sales Final, No Refunds, No Exchanges" policy. Was told I could call main office to try and plead my case. What a waste of my time, person answering phone was RUDE and unconcerned about customer service. As a consumer, I will take my money and business to Lowes, Home Depot or Wal-Mart from now on!!! Most places will also take a coupon from a mobile device, this place does NOT! Get with the times Houston Gardens!!!
2.Houston Garden Center
14135 East Fwy
I was at this location today and noticed a Hispanic employee drinking some kind of beverage. I think it was an alcoholic beverage. I think he was a manager, because of his attire. He was dressed different from the rest of the employees.
3.Houston Garden Center
2020 Hermann Dr
4.Houston Garden Center
1015 W Nasa Rd 1
Garden CentersBamboo Products
This phone number is not a valid one, and the Houston Garden Centers website does not post phone numbers. You are out of luck if you are waiting for an out of stock, advertised item to arrive. You will have to drive to the store each day to look for yourself.
5.Houston Garden Centers
13403 South Fwy
I went there to buy 100 x 2cf bags of mulch. My truck can only hold about 30 in one trip. I explain that I'd like to buy the mulch and make a few trips since I have no trailer and the lady working there, who didn't speak much English, said; ""No."" So I asked if I could see how many would fit in the truck and buy them on each trip and she again said; ""No."" So I said; ""OK, what if I buy too many bags and they don't all fit in the truck?"" To this she just shrugged her shoulders and said; ""maybe no."" Then she called someone on the phone and they chatted in Spanish. Then she looked at me and said; ""No."" I'm still not even sure she understood a word I said, and she acted as if I was interrupting something more important. I took a handful of gardening tools (worth about $100) back to the rack and replaced them and walked out feeling like I was in the Twilight Zone. I got home and looked up the website for Houston Garden Center to try and reach someone to let them know they are losing business at this location. There's no email address or phone number to call. I guess they don't care about the business. Me either, I won't go back. I'll head over to Lowes and see how that goes.
6.Houston Garden Centers
1700 S Loop W
Never go to any Houston Garden Center. They mistreated me and my wife. We came back to the store after buying more than $300 on Thursday to buy the other half of our plants. First I asked a regular employee to help us take the plants to the cashiers area, and he refused to help, at the cashiers area I told the lady about the bad attitude of the employee and Byron Salguero, who told me He was the director manager of the store said that each customer was responsible to carry the merchandise to the cashier and to load the truck too. I explained to him that I was handicap and they just made fun of us and even gave us his name on a paper because he didn't care... After this I noticed that they charged 5 dollars more for each plant I bought than the price the charged 3 days before, they took revenge because we complained.The worst part is when I asked somebody to call the corporate office (713) 218-0860 and Stephanie answered and didn't care she was upset to us and not to the way we were treated at the store, She called a man Chris who refused to give his last name and only started saying and again rude, and all bad ways to speak. No, No, no don't buy there if you want to be safe of the bad ways to treat their customers.Nunca vayan a ningún Houston Garden Center.Ellos nos trataron muy mal a mí y a mi esposa. Regresamos a la tienda después de haber comprado $300 el jueves para comprar la otra mitad de nuestras plantas. Primero le pedí ayuda a un empleado regular para llevar las plantas al área de cajas y se negó a ayudarnos, en el área de cajas le dije a la dama de la mala actitud de su empleado y Byron Salguero quien dijo que era el director gerente de la tienda nos dijo que era responsabilidad de cada cliente llevar su mercancía a las cajas y subirla a su auto también. Yo le explique a el que necesitaba ayuda porque soy discapacitado y ellos solo se burlaron de nosotros y hasta me dio su nombre en un papel porque a él no le importaba lo que yo hiciera. Al final me di cuenta que subieron el precio $5.00 por cada planta que compre para hacernos un mal.Lo peor vino cuando yo le pedí a una persona que llamara a la oficina corporativa (713) 218-0860 y contesto Stephanie y no le importo lo que se le decía, ella contesto grosera y molesta hacia nosotros y no con la manera en la que nos trataron en la tienda, ella llamo al teléfono a un hombre llamado Chris quien se negó a dar su apellido y solo empezó a hablar de manera muy grosera y de la peor manera de hablar. No No, NO, no compren ahí ya que esta tienda está maltratando al cliente y no respetan los precios y promociones que ofrecen ya que ellos como venganza si te quejas te suben los precios.
7.Houston Garden Centers
2811 Airline Dr
I see a lot of complaining here but many times the fault lies with the customer. In this case, it's a lack of any botanical knowledge. Houston Garden Center (HGC) has a fantastic selection of pottery, plants and planting accessories - larger than anyone else in the Houston area -- and, with fairly reasonable pricing, hours and locations.\r \r The idea of returning a plant back after it has died is asinine. It's like taking unrefrigerated parishable food back to the grocery store because you didn't store it properly. \r \r Arm yourself with knowledge before shopping for anything (appliances, autos, medical care, etc) and be responsible. If HGC wasn't here, you'd find somehing else to complain about. Please people (Mr and Mrs Whinners) turn your negative lives around. HCG is a pretty good place to shop.
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